The "Bytes Transmitted/sec" counter in Performance Monitor remains at zero when a file is copied from a computer to another computer that supports SMBv2

Symptoms

Consider the following scenario:

  • You use the Server Message Block version 2 (SMBv2) protocol on a computer that is running Windows 7 or Windows Server 2008 R2.

  • You open Performance Monitor on the computer.

  • You click Add, double-click Redirector, and then add Bytes Transmitted/sec to the counter list.

  • You copy a file from this computer to another computer that supports SMBv2.


In this scenario, the Bytes Transmitted/sec counter in Performance Monitor remains at zero.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 Service Pack 1 (SP1)


See Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 for more information.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Mrxsmb.sys

6.1.7601.22318

124,416

06-May-2013

03:05

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mrxsmb.sys

6.1.7601.22318

158,720

06-May-2013

03:02

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mrxsmb.sys

6.1.7601.22318

368,640

06-May-2013

02:28

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

SeeĀ the terminology Microsoft uses to describe software updates.

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_6ad0e4d07a2063f0d7798f090d1931eb_31bf3856ad364e35_6.1.7601.22318_none_c5c4a3c007e1378c.manifest

File version

Not applicable

File size

698

Date (UTC)

08-May-2013

Time (UTC)

17:15

Platform

Not applicable

File name

X86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22318_none_82265899c879af80.manifest

File version

Not applicable

File size

4,757

Date (UTC)

06-May-2013

Time (UTC)

05:35

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_34699b45d56985e3d6a77fdaba5a53b3_31bf3856ad364e35_6.1.7601.22318_none_4c8b9ba5b827da0b.manifest

File version

Not applicable

File size

702

Date (UTC)

08-May-2013

Time (UTC)

17:15

Platform

Not applicable

File name

Amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22318_none_de44f41d80d720b6.manifest

File version

Not applicable

File size

4,761

Date (UTC)

06-May-2013

Time (UTC)

05:52

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_982ddedc7cc28c2d563d4faba8aa082a_31bf3856ad364e35_6.1.7601.22318_none_d44cbe460db345c6.manifest

File version

Not applicable

File size

700

Date (UTC)

08-May-2013

Time (UTC)

17:15

Platform

Not applicable

File name

Ia64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22318_none_8227fc8fc877b87c.manifest

File version

Not applicable

File size

4,759

Date (UTC)

06-May-2013

Time (UTC)

05:23

Platform

Not applicable


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