Symptoms

Consider the following scenario:

  • You develop a webpage that uses the certificate enrollment (CertEnroll) control to release certificates.

  • You access the webpage by using Windows Internet Explorer on a computer that is running Windows 7 or Windows Server 2008 R2.

  • You try to renew or request a new certificate from the website.

In this scenario, you cannot renew or obtain the certificate. Additionally, you receive an error message that resembles one of the following:

CertEnroll::CX509EnrollmentWebClassFactory::CreateObject: Unspecified error 0x80004005 (-2147467259)

CertEnroll::CX509EnrollmentWebClassFactory::CreateObject: The operation was canceled by the user. 0x800704c7 (WIN32: 1223)

Note This issue occurs when you host the CertEnroll control in a frame element or in an IFRAME element on the webpage.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2 on the computer.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Certenroll.dll

6.1.7600.16595

1,321,472

19-May-2010

14:59

x86

Certenrollctrl.exe

6.1.7600.16385

67,072

14-Jul-2009

01:14

x86

Certenroll.dll

6.1.7600.20715

1,321,472

19-May-2010

14:51

x86

Certenrollctrl.exe

6.1.7600.16385

67,072

14-Jul-2009

01:14

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Certenroll.dll

6.1.7600.16595

1,975,296

19-May-2010

19:58

x64

Certenrollctrl.exe

6.1.7600.16385

70,144

14-Jul-2009

01:38

x64

Certenroll.dll

6.1.7600.20715

1,975,296

19-May-2010

14:39

x64

Certenrollctrl.exe

6.1.7600.16385

70,144

14-Jul-2009

01:38

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Certenroll.dll

6.1.7600.16595

3,850,752

19-May-2010

14:37

IA-64

Certenrollctrl.exe

6.1.7600.16385

112,128

14-Jul-2009

01:44

IA-64

Certenroll.dll

6.1.7600.20715

3,850,752

19-May-2010

14:27

IA-64

Certenrollctrl.exe

6.1.7600.16385

112,128

14-Jul-2009

01:44

IA-64

Certenroll.dll

6.1.7600.16595

1,321,472

19-May-2010

14:59

x86

Certenrollctrl.exe

6.1.7600.16385

67,072

14-Jul-2009

01:14

x86

Certenroll.dll

6.1.7600.20715

1,321,472

19-May-2010

14:51

x86

Certenrollctrl.exe

6.1.7600.16385

67,072

14-Jul-2009

01:14

x86


To work around this issue, use one of the methods that are listed in the following Microsoft Developer Network (MSDN) blog:

How to work around when the CertEnroll control that is hosted in a frame element or in a IFRAME element does not work in Windows 7

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_3e80de4d054d02648bead6d63196e9e2_31bf3856ad364e35_6.1.7600.20715_none_7c33df40f0ad716a.manifest

File version

Not applicable

File size

713

Date (UTC)

20-May-2010

Time (UTC)

09:12

Platform

Not applicable


File name

X86_a9a02f6f031df470faad1dcbb0e659d8_31bf3856ad364e35_6.1.7600.16595_none_af5d149b09cde38e.manifest

File version

Not applicable

File size

713

Date (UTC)

20-May-2010

Time (UTC)

09:12

Platform

Not applicable


File name

X86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_f36240f5f0028bc7.manifest

File version

Not applicable

File size

368,537

Date (UTC)

20-May-2010

Time (UTC)

09:24

Platform

Not applicable


File name

X86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_f4425f0708df4930.manifest

File version

Not applicable

File size

368,537

Date (UTC)

20-May-2010

Time (UTC)

09:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_11b6bcb89edb4d82e74ae88bc9c9bce1_31bf3856ad364e35_6.1.7600.16595_none_74891a7e602d67eb.manifest

File version

Not applicable

File size

1,074

Date (UTC)

20-May-2010

Time (UTC)

09:12

Platform

Not applicable


File name

Amd64_76efe3f1b03f9b417eda590935c74e3c_31bf3856ad364e35_6.1.7600.20715_none_1d9b57d085f21735.manifest

File version

Not applicable

File size

1,074

Date (UTC)

20-May-2010

Time (UTC)

09:12

Platform

Not applicable


File name

Amd64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_4f80dc79a85ffcfd.manifest

File version

Not applicable

File size

368,541

Date (UTC)

20-May-2010

Time (UTC)

09:48

Platform

Not applicable


File name

Amd64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_5060fa8ac13cba66.manifest

File version

Not applicable

File size

368,541

Date (UTC)

20-May-2010

Time (UTC)

09:48

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_358f53de68a5fc2840146a1642004537_31bf3856ad364e35_6.1.7600.20715_none_f01a25fc448c66f4.manifest

File version

Not Applicable

File size

1,072

Date (UTC)

20-May-2010

Time (UTC)

09:12

File name

Ia64_3ccaf82a9043e313733b4b78c3748858_31bf3856ad364e35_6.1.7600.16595_none_85a138e3d782eba6.manifest

File version

Not Applicable

File size

1,072

Date (UTC)

20-May-2010

Time (UTC)

09:12

File name

Ia64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_f363e4ebf00094c3.manifest

File version

Not Applicable

File size

368,539

Date (UTC)

20-May-2010

Time (UTC)

09:12

File name

Ia64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_f44402fd08dd522c.manifest

File version

Not Applicable

File size

368,539

Date (UTC)

20-May-2010

Time (UTC)

09:12

File name

Update-bf.mum

File version

Not Applicable

File size

1,664

Date (UTC)

20-May-2010

Time (UTC)

09:12

File name

X86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_f36240f5f0028bc7.manifest

File version

Not Applicable

File size

368,537

Date (UTC)

20-May-2010

Time (UTC)

09:12

File name

X86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_f4425f0708df4930.manifest

File version

Not Applicable

File size

368,537

Date (UTC)

20-May-2010

Time (UTC)

09:12

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