The DFS Namespace service becomes inaccessible if the domain controller is down on a Windows Server-based computer

Symptoms

Consider the following scenario:

  • You join a computer that is running Windows Server 2008 R2 or Windows Server 2008 into a domain.

  • You install the Distributed File System (DFS) Namespace services on the computer.

  • The domain controller that plays the Inter-Site Topology Generator (ISTG) role in the same site is down.

In this scenario, the DFS Namespace service becomes inaccessible. This causes some DFS shares to be unavailable.

Cause

This issue is caused by the DFS Namespace service. It incorrectly contacts the domain controller that plays the ISTG role to obtain the topology data directly. The topology data contains the information for different destination file servers and the requesting clients. If the domain controller is not available, the DFS namespace service fails. Therefore, this issue occurs. In fact, the DFS Namespace services can obtain this information from any domain controller in the domain.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 with the DFS Namespace service installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix. To avoid a restart, stop the DFS Namespace service before you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2


File name

File version

File size

Date

Time

Platform

Dfsn-serverservice-ppdlic.xrm-ms

Not applicable

3,021

16-Jul-2010

11:04

Not applicable

Dfssvc.exe

6.1.7600.20756

377,344

16-Jul-2010

10:44

x64


Windows Server 2008 file information and notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600 2.22 xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.


For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Dfsn-serverservice-ppdlic.xrm-ms

Not applicable

3,021

30-Aug-2012

14:25

Not applicable

Dfssvc.exe

6.0.6002.22922

242,176

30-Aug-2012

13:09

x86


For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Dfsn-serverservice-ppdlic.xrm-ms

Not applicable

3,021

30-Aug-2012

15:17

Not applicable

Dfssvc.exe

6.0.6002.22922

326,144

30-Aug-2012

13:48

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File property

Value

File name

Amd64_77b6080d8dd55edb9f26ebc38011ba6f_31bf3856ad364e35_6.1.7600.20756_none_577c4a01914d5f81.manifest

File version

Not applicable

File size

710

Date (UTC)

16-Jul-2010

Time (UTC)

19:57

File name

Amd64_microsoft-windows-dfsn-serverservice_31bf3856ad364e35_6.1.7600.20756_none_4bad449776a867d0.manifest

File version

Not applicable

File size

48,622

Date (UTC)

16-Jul-2010

Time (UTC)

11:42

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File property

Value

File name

X86_34f30f120b9e1c98b790878984618853_31bf3856ad364e35_6.0.6002.22922_none_46e690c137803885.manifest

File version

Not applicable

File size

706

Date (UTC)

30-Aug-2012

Time (UTC)

17:09

File name

X86_microsoft-windows-dfsn-serverservice_31bf3856ad364e35_6.0.6002.22922_none_f169c4b65a454491.manifest

File version

Not applicable

File size

19,836

Date (UTC)

30-Aug-2012

Time (UTC)

14:48


Additional files for all supported x64-based versions of Windows Server 2008

File property

Value

File name

Amd64_bf639b665659bb28a3252bd4b1522cc5_31bf3856ad364e35_6.0.6002.22922_none_cb931e6973d7a5f7.manifest

File version

Not applicable

File size

710

Date (UTC)

30-Aug-2012

Time (UTC)

17:09

File name

Amd64_microsoft-windows-dfsn-serverservice_31bf3856ad364e35_6.0.6002.22922_none_4d88603a12a2b5c7.manifest

File version

Not applicable

File size

19,874

Date (UTC)

30-Aug-2012

Time (UTC)

15:51


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