Symptoms

Consider the following scenario:

  • In Microsoft Outlook 2010 or Microsoft Outlook 2013, you have multiple Microsoft Exchange accounts in the same mail profile.

  • You change which Exchange account is the primary account in the mail profile. The original primary Exchange account is now a secondary account.

In this scenario, when you view the Address Book in Outlook, the organization address book for the original Exchange account is displayed. The organization address book for the new primary account is not displayed. You have to select that organization address book from the list of address books.

Workaround

To work around this issue, you have to create a new mail profile for each Exchange account so that the organization address book for each account is the default address book. To do this, follow these steps:

  1. In Control Panel, click User Accounts, and then click Mail.

  2. In the Mail Setup - Outlook dialog box, click Show Profiles.

  3. Click Add.

  4. In the Profile Name box, type a new profile name, and then click OK.

  5. Follow the steps in the Add New Account wizard to add the Exchange account that you want to use to the new mail profile.

  6. Click Finish.

  7. Repeat steps 3 through 6 for each Exchange account for which you want to create a new mail profile.

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