The InputPersonalization.exe process crashes in Windows

This article describes an issue in which the InputPersonalization.exe process crashes in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. You can resolve this issue by using theĀ update in this article. Before you install this update, check out the Prerequisites section.

How to obtain this update

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Alphabet.xml

Not applicable

791,421

18-Jun-2013

12:50

Not applicable

Content.xml

Not applicable

27,045

18-Jun-2013

12:50

Not applicable

Inputpersonalization.exe

6.3.9600.17692

394,752

29-Jan-2015

01:45

x86

Ipsar.xml

Not applicable

2,418

18-Jun-2013

12:50

Not applicable

Ipscat.xml

Not applicable

2,592

18-Jun-2013

12:50

Not applicable

Ipschs.xml

Not applicable

2,462

18-Jun-2013

12:50

Not applicable

Ipscht.xml

Not applicable

2,436

18-Jun-2013

12:50

Not applicable

Ipscsy.xml

Not applicable

2,556

18-Jun-2013

12:50

Not applicable

Ipsdan.xml

Not applicable

2,514

18-Jun-2013

12:50

Not applicable

Ipsdeu.xml

Not applicable

2,616

18-Jun-2013

12:50

Not applicable

Ipsel.xml

Not applicable

2,618

18-Jun-2013

12:50

Not applicable

Ipsen.xml

Not applicable

2,578

18-Jun-2013

12:50

Not applicable

Ipsesp.xml

Not applicable

3,024

18-Jun-2013

12:50

Not applicable

Ipseventlogmsg.dll

6.3.9600.16384

2,048

22-Aug-2013

04:16

x86

Ipsfin.xml

Not applicable

2,658

18-Jun-2013

12:50

Not applicable

Ipsfra.xml

Not applicable

2,628

18-Jun-2013

12:50

Not applicable

Ipshe.xml

Not applicable

2,532

18-Jun-2013

12:50

Not applicable

Ipshi.xml

Not applicable

2,518

18-Jun-2013

12:50

Not applicable

Ipshrv.xml

Not applicable

2,652

18-Jun-2013

12:50

Not applicable

Ipsid.xml

Not applicable

2,570

18-Jun-2013

12:50

Not applicable

Ipsita.xml

Not applicable

2,526

18-Jun-2013

12:50

Not applicable

Ipsjpn.xml

Not applicable

2,522

18-Jun-2013

12:50

Not applicable

Ipskor.xml

Not applicable

2,568

18-Jun-2013

12:50

Not applicable

Ipsmigrationplugin.dll

6.3.9600.17415

35,328

29-Oct-2014

01:26

x86

Ipsnld.xml

Not applicable

2,626

18-Jun-2013

12:50

Not applicable

Ipsnor.xml

Not applicable

2,580

18-Jun-2013

12:50

Not applicable

Ipsplk.xml

Not applicable

2,600

18-Jun-2013

12:50

Not applicable

Ipsplugin.dll

6.3.9600.17415

209,408

29-Oct-2014

00:49

x86

Ipsptb.xml

Not applicable

2,246

18-Jun-2013

12:50

Not applicable

Ipsptg.xml

Not applicable

2,240

18-Jun-2013

12:50

Not applicable

Ipsrom.xml

Not applicable

2,644

18-Jun-2013

12:50

Not applicable

Ipsrus.xml

Not applicable

2,542

18-Jun-2013

12:50

Not applicable

Ipssrb.xml

Not applicable

2,568

18-Jun-2013

12:50

Not applicable

Ipssrl.xml

Not applicable

2,596

18-Jun-2013

12:50

Not applicable

Ipssve.xml

Not applicable

2,520

18-Jun-2013

12:50

Not applicable

Ipstr.xml

Not applicable

2,720

18-Jun-2013

12:50

Not applicable

Shapecollector.admx

Not applicable

1,187

18-Jun-2013

12:50

Not applicable

Shapecollector.exe

6.3.9600.17692

756,224

29-Jan-2015

02:00

x86

Tabipsps.dll

6.3.9600.17415

22,016

29-Oct-2014

01:00

x86

Tabletpcinputpersonalization-ppdlic.xrm-ms

Not applicable

2,935

03-Feb-2015

23:59

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Alphabet.xml

Not applicable

791,421

18-Jun-2013

15:18

Not applicable

Content.xml

Not applicable

27,045

18-Jun-2013

15:18

Not applicable

Inputpersonalization.exe

6.3.9600.17692

474,624

29-Jan-2015

02:23

x64

Ipsar.xml

Not applicable

2,418

18-Jun-2013

15:18

Not applicable

Ipscat.xml

Not applicable

2,592

18-Jun-2013

15:18

Not applicable

Ipschs.xml

Not applicable

2,462

18-Jun-2013

15:18

Not applicable

Ipscht.xml

Not applicable

2,436

18-Jun-2013

15:18

Not applicable

Ipscsy.xml

Not applicable

2,556

18-Jun-2013

15:18

Not applicable

Ipsdan.xml

Not applicable

2,514

18-Jun-2013

15:18

Not applicable

Ipsdeu.xml

Not applicable

2,616

18-Jun-2013

15:18

Not applicable

Ipsel.xml

Not applicable

2,618

18-Jun-2013

15:18

Not applicable

Ipsen.xml

Not applicable

2,578

18-Jun-2013

15:18

Not applicable

Ipsesp.xml

Not applicable

3,024

18-Jun-2013

15:18

Not applicable

Ipseventlogmsg.dll

6.3.9600.16384

2,048

22-Aug-2013

11:44

x64

Ipsfin.xml

Not applicable

2,658

18-Jun-2013

15:18

Not applicable

Ipsfra.xml

Not applicable

2,628

18-Jun-2013

15:18

Not applicable

Ipshe.xml

Not applicable

2,532

18-Jun-2013

15:18

Not applicable

Ipshi.xml

Not applicable

2,518

18-Jun-2013

15:18

Not applicable

Ipshrv.xml

Not applicable

2,652

18-Jun-2013

15:18

Not applicable

Ipsid.xml

Not applicable

2,570

18-Jun-2013

15:18

Not applicable

Ipsita.xml

Not applicable

2,526

18-Jun-2013

15:18

Not applicable

Ipsjpn.xml

Not applicable

2,522

18-Jun-2013

15:18

Not applicable

Ipskor.xml

Not applicable

2,568

18-Jun-2013

15:18

Not applicable

Ipsmigrationplugin.dll

6.3.9600.17415

43,008

29-Oct-2014

02:01

x64

Ipsnld.xml

Not applicable

2,626

18-Jun-2013

15:18

Not applicable

Ipsnor.xml

Not applicable

2,580

18-Jun-2013

15:18

Not applicable

Ipsplk.xml

Not applicable

2,600

18-Jun-2013

15:18

Not applicable

Ipsplugin.dll

6.3.9600.17415

233,984

29-Oct-2014

01:07

x64

Ipsptb.xml

Not applicable

2,246

18-Jun-2013

15:18

Not applicable

Ipsptg.xml

Not applicable

2,240

18-Jun-2013

15:18

Not applicable

Ipsrom.xml

Not applicable

2,644

18-Jun-2013

15:18

Not applicable

Ipsrus.xml

Not applicable

2,542

18-Jun-2013

15:18

Not applicable

Ipssrb.xml

Not applicable

2,568

18-Jun-2013

15:18

Not applicable

Ipssrl.xml

Not applicable

2,596

18-Jun-2013

15:18

Not applicable

Ipssve.xml

Not applicable

2,520

18-Jun-2013

15:18

Not applicable

Ipstr.xml

Not applicable

2,720

18-Jun-2013

15:18

Not applicable

Shapecollector.admx

Not applicable

1,187

18-Jun-2013

15:18

Not applicable

Shapecollector.exe

6.3.9600.17415

861,696

29-Oct-2014

02:30

x64

Tabipsps.dll

6.3.9600.17415

45,568

29-Oct-2014

01:20

x64

Tabletpcinputpersonalization-ppdlic.xrm-ms

Not applicable

2,935

03-Feb-2015

23:58

Not applicable

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Alphabet.xml

Not applicable

791,421

18-Jun-2013

15:17

Not applicable

Content.xml

Not applicable

27,045

18-Jun-2013

15:17

Not applicable

Inputpersonalization.exe

6.3.9600.17692

350,208

29-Jan-2015

01:25

Not applicable

Ipsar.xml

Not applicable

2,418

18-Jun-2013

15:17

Not applicable

Ipscat.xml

Not applicable

2,592

18-Jun-2013

15:17

Not applicable

Ipschs.xml

Not applicable

2,462

18-Jun-2013

15:17

Not applicable

Ipscht.xml

Not applicable

2,436

18-Jun-2013

15:17

Not applicable

Ipscsy.xml

Not applicable

2,556

18-Jun-2013

15:17

Not applicable

Ipsdan.xml

Not applicable

2,514

18-Jun-2013

15:17

Not applicable

Ipsdeu.xml

Not applicable

2,616

18-Jun-2013

15:17

Not applicable

Ipsel.xml

Not applicable

2,618

18-Jun-2013

15:17

Not applicable

Ipsen.xml

Not applicable

2,578

18-Jun-2013

15:17

Not applicable

Ipsesp.xml

Not applicable

3,024

18-Jun-2013

15:17

Not applicable

Ipseventlogmsg.dll

6.3.9600.16384

2,048

22-Aug-2013

03:16

Not applicable

Ipsfin.xml

Not applicable

2,658

18-Jun-2013

15:17

Not applicable

Ipsfra.xml

Not applicable

2,628

18-Jun-2013

15:17

Not applicable

Ipshe.xml

Not applicable

2,532

18-Jun-2013

15:17

Not applicable

Ipshi.xml

Not applicable

2,518

18-Jun-2013

15:17

Not applicable

Ipshrv.xml

Not applicable

2,652

18-Jun-2013

15:17

Not applicable

Ipsid.xml

Not applicable

2,570

18-Jun-2013

15:17

Not applicable

Ipsita.xml

Not applicable

2,526

18-Jun-2013

15:17

Not applicable

Ipsjpn.xml

Not applicable

2,522

18-Jun-2013

15:17

Not applicable

Ipskor.xml

Not applicable

2,568

18-Jun-2013

15:17

Not applicable

Ipsmigrationplugin.dll

6.3.9600.16384

33,792

22-Aug-2013

02:37

Not applicable

Ipsnld.xml

Not applicable

2,626

18-Jun-2013

15:17

Not applicable

Ipsnor.xml

Not applicable

2,580

18-Jun-2013

15:17

Not applicable

Ipsplk.xml

Not applicable

2,600

18-Jun-2013

15:17

Not applicable

Ipsplugin.dll

6.3.9600.17692

166,912

29-Jan-2015

00:53

Not applicable

Ipsptb.xml

Not applicable

2,246

18-Jun-2013

15:17

Not applicable

Ipsptg.xml

Not applicable

2,240

18-Jun-2013

15:17

Not applicable

Ipsrom.xml

Not applicable

2,644

18-Jun-2013

15:17

Not applicable

Ipsrus.xml

Not applicable

2,542

18-Jun-2013

15:17

Not applicable

Ipssrb.xml

Not applicable

2,568

18-Jun-2013

15:17

Not applicable

Ipssrl.xml

Not applicable

2,596

18-Jun-2013

15:17

Not applicable

Ipssve.xml

Not applicable

2,520

18-Jun-2013

15:17

Not applicable

Ipstr.xml

Not applicable

2,720

18-Jun-2013

15:17

Not applicable

Tabipsps.dll

6.3.9600.16384

21,504

22-Aug-2013

02:14

Not applicable

Tabletpcinputpersonalization-ppdlic.xrm-ms

Not applicable

2,935

04-Feb-2015

19:41

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_9da2702f3662b97ebb269d7c7123a8a8_31bf3856ad364e35_6.3.9600.17696_none_d4f69dc65f327c8b.manifest

File version

Not applicable

File size

717

Date (UTC)

05-Feb-2015

Time (UTC)

01:56

Platform

Not applicable

File name

X86_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.3.9600.17696_none_d442f70ee1f42a3b.manifest

File version

Not applicable

File size

95,666

Date (UTC)

05-Feb-2015

Time (UTC)

01:59

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_1e1509b03c5d8b34a1f900760005e6d7_31bf3856ad364e35_6.3.9600.17696_none_5c5292f41e2f71ea.manifest

File version

Not applicable

File size

721

Date (UTC)

05-Feb-2015

Time (UTC)

01:56

Platform

Not applicable

File name

Amd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.3.9600.17696_none_306192929a519b71.manifest

File version

Not applicable

File size

95,670

Date (UTC)

05-Feb-2015

Time (UTC)

02:03

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_c02b272a6c71f14d8f0c989a538b37eb_31bf3856ad364e35_6.3.9600.17696_none_4246ef91ce11c826.manifest

File version

Not applicable

File size

717

Date (UTC)

05-Feb-2015

Time (UTC)

01:56

Platform

Not applicable

File name

Arm_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.3.9600.17696_none_d4456966e1f14901.manifest

File version

Not applicable

File size

90,070

Date (UTC)

05-Feb-2015

Time (UTC)

01:56

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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