The link in a quarantined email shows an empty list for ActiveSync-enabled devices in Exchange Server 2013

Symptoms

Assume that some Microsoft Exchange ActiveSync-enabled devices are quarantined in a Microsoft Exchange Server 2013 environment. When you open a link in a quarantined email to view the list of these devices, the list is empty.

Cause

This issue occurs because the link is malformed by missing the &dtm=Isolation string in the querystring.

Resolution

To fix this issue, install Cumulative Update 10 for Exchange Server 2013.

Workaround

To work around this issue, add the &dtm=Isolation string to the querystring of the link that's embedded in the notification email.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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