The logon message is not displayed correctly when you connect to a RemoteApp application from a computer that has multiple monitors and that is running Windows 7 or Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You enable the Interactive logon: Message text for users attempting to log on Group Policy setting on a terminal server that is running Windows Server 2008 or Windows Server 2008 R2.

  • You connect to a RemoteApp application that is published by the terminal server from a client computer that is running Windows 7 or Windows Server 2008 R2.

  • The client computer has multiple monitors. For example, the client computer has four monitors.

  • Monitors on the terminal server have a higher display resolution than monitors on the client computer.

In this scenario, the logon message is not displayed correctly. The message is displayed in a column next to black space. The more monitors that you have, the smaller the column size becomes. For example, the column size is a quarter of the total screen if the client computer has four monitors.

Because of this issue, users cannot read the logon message because the message fonts are too small to read. This issue may cause legal concerns if you use the logon message to display a legal disclaimer.

Cause

This issue occurs because the smart sizing feature for RemoteApp scales down larger resolutions on the server monitor to fit the client monitor.

Resolution

To resolve the issue, install the following hotfix on the client computer that is running Windows 7 or Windows Server 2008 R2.

Note that in order to enable this functionality, both the client and server must have this QFE installed, and the new RDP setting must be enabled from the server side.  In order to ensure that all enterprise clients have installed this QFE, users of client machines inside the enterprise should not be given local administrator privileges.  If users are granted local administrator privileges, then they will be able to uninstall this QFE or to reinstall Windows without this QFE.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Service branch

Rdpcore.dll

6.1.7600.20931

827,904

23-Mar-2011

04:46

x86

Not applicable

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

21:25

Not applicable

Not applicable

Rdpcore.dll

6.1.7601.21690

826,368

23-Mar-2011

04:30

x86

Not applicable

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

21:25

Not applicable

Not applicable

Wksprt.exe

6.1.7600.20931

223,744

23-Mar-2011

03:18

x86

X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.20931_NONE_26F7459D578E6F5D

Rdpsign.exe

6.1.7600.20931

57,344

23-Mar-2011

04:42

x86

Not applicable

Tsallow.mof

Not applicable

12,232

10-Jun-2009

21:23

Not applicable

Not applicable

Tspubwmi.dll

6.1.7600.20931

130,048

23-Mar-2011

04:46

x86

Not applicable

Rdpsign.exe

6.1.7601.21690

57,344

23-Mar-2011

04:25

x86

Not applicable

Tsallow.mof

Not applicable

13,083

05-Nov-2010

01:58

Not applicable

Not applicable

Tspubwmi.dll

6.1.7601.21690

134,144

23-Mar-2011

04:31

x86

Not applicable

Mstsc.exe

6.1.7600.20931

1,037,824

23-Mar-2011

04:42

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21690

1,051,648

23-Mar-2011

04:24

x86

Not applicable

Mstsc.mof

Not applicable

1,199

10-Jun-2009

21:19

Not applicable

Not applicable

Aaclient.dll

6.1.7600.20931

131,584

23-Mar-2011

04:43

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20931

2,705,408

23-Mar-2011

04:45

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20931

36,864

23-Mar-2011

04:46

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21690

3,216,896

23-Mar-2011

04:28

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Rdpcore.dll

6.1.7600.20931

1,034,240

23-Mar-2011

05:12

x64

Not applicable

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

20:43

Not applicable

Not applicable

Rdpcore.dll

6.1.7601.21690

1,031,680

23-Mar-2011

05:19

x64

Not applicable

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

20:43

Not applicable

Not applicable

Tscpub.mof

Not applicable

4,246

10-Jun-2009

20:41

Not applicable

Not applicable

Tscpubwmi.dll

6.1.7600.20931

36,352

23-Mar-2011

05:12

x64

Not applicable

Tscpub.mof

Not applicable

4,246

10-Jun-2009

20:41

Not applicable

Not applicable

Tscpubwmi.dll

6.1.7601.21690

36,352

23-Mar-2011

05:19

x64

Not applicable

Tspsutil.dll

6.1.7600.20931

98,816

23-Mar-2011

05:12

x64

Not applicable

Tspsutil.dll

6.1.7601.21690

98,816

23-Mar-2011

05:19

x64

Not applicable

Wksprt.exe

6.1.7600.20931

248,832

23-Mar-2011

03:36

x64

AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.20931_NONE_8315E1210FEBE093

Rdpsign.exe

6.1.7600.20931

66,048

23-Mar-2011

05:07

x64

Not applicable

Tsallow.mof

Not applicable

12,232

10-Jun-2009

20:41

Not applicable

Not applicable

Tspubwmi.dll

6.1.7600.20931

164,864

23-Mar-2011

05:12

x64

Not applicable

Rdpsign.exe

6.1.7601.21690

66,048

23-Mar-2011

05:14

x64

Not applicable

Tsallow.mof

Not applicable

13,083

05-Nov-2010

01:57

Not applicable

Not applicable

Tspubwmi.dll

6.1.7601.21690

170,496

23-Mar-2011

05:19

x64

Not applicable

Mstsc.exe

6.1.7600.20931

1,101,312

23-Mar-2011

05:07

x64

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:22

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21690

1,119,744

23-Mar-2011

05:14

x64

Not applicable

Mstsc.mof

Not applicable

1,199

10-Jun-2009

20:36

Not applicable

Not applicable

Aaclient.dll

6.1.7600.20931

158,720

23-Mar-2011

05:08

x64

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:18

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20931

3,155,968

23-Mar-2011

05:11

x64

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:20

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20931

44,032

23-Mar-2011

05:12

x64

Not applicable

Aaclient.dll

6.1.7601.17514

158,720

20-Nov-2010

13:25

x64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21690

3,718,144

23-Mar-2011

05:17

x64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

44,032

20-Nov-2010

13:27

x64

Not applicable

Publishingwizard.dll

6.1.7600.20931

353,280

23-Mar-2011

05:12

x64

Not applicable

Publishingwizard.dll

6.1.7601.21690

353,792

23-Mar-2011

05:19

x64

Not applicable

Mstsc.exe

6.1.7600.20931

1,037,824

23-Mar-2011

04:42

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21690

1,051,648

23-Mar-2011

04:24

x86

Not applicable

Mstsc.mof

Not applicable

1,199

10-Jun-2009

21:19

Not applicable

Not applicable

Rdpcore.dll

6.1.7600.20931

827,904

23-Mar-2011

04:46

x86

Not applicable

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

21:25

Not applicable

Not applicable

Rdpcore.dll

6.1.7601.21690

826,368

23-Mar-2011

04:30

x86

Not applicable

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

21:25

Not applicable

Not applicable

Rdpsign.exe

6.1.7600.20931

57,344

23-Mar-2011

04:42

x86

Not applicable

Tsallow.mof

Not applicable

12,232

10-Jun-2009

21:23

Not applicable

Not applicable

Tspubwmi.dll

6.1.7600.20931

130,048

23-Mar-2011

04:46

x86

Not applicable

Rdpsign.exe

6.1.7601.21690

57,344

23-Mar-2011

04:25

x86

Not applicable

Tsallow.mof

Not applicable

13,083

05-Nov-2010

01:58

Not applicable

Not applicable

Tspubwmi.dll

6.1.7601.21690

134,144

23-Mar-2011

04:31

x86

Not applicable

Aaclient.dll

6.1.7600.20931

131,584

23-Mar-2011

04:43

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20931

2,705,408

23-Mar-2011

04:45

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20931

36,864

23-Mar-2011

04:46

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21690

3,216,896

23-Mar-2011

04:28

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The following is the location of the Group Policy setting:

Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Interactive logon: Message text for users attempting to log on

Note This security setting specifies a text message that is displayed to users when they logon. This text is used frequently for legal reasons. For example, it may be used to warn users about the ramifications of misusing company information or to warn them that their actions may be audited.For more information about the smart sizing setting, visit the following Microsoft TechNet website:

General information about the smart sizing settingFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,779

Date (UTC)

24-Mar-2011

Time (UTC)

00:47

Platform

Not applicable

File name

X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7600.20931_none_bba1013d7076ee17.manifest

File version

Not applicable

File size

3,505

Date (UTC)

23-Mar-2011

Time (UTC)

05:12

Platform

Not applicable

File name

X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.21690_none_bd457c8b6dceeb2b.manifest

File version

Not applicable

File size

3,505

Date (UTC)

23-Mar-2011

Time (UTC)

04:56

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20931_none_26f7459d578e6f5d.manifest

File version

Not applicable

File size

8,960

Date (UTC)

23-Mar-2011

Time (UTC)

05:12

Platform

Not applicable

File name

X86_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7600.20931_none_35ca63790dd555ac.manifest

File version

Not applicable

File size

22,184

Date (UTC)

23-Mar-2011

Time (UTC)

05:13

Platform

Not applicable

File name

X86_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7601.21690_none_376edec70b2d52c0.manifest

File version

Not applicable

File size

23,312

Date (UTC)

23-Mar-2011

Time (UTC)

04:59

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20931_none_4e6e58759b63c5eb.manifest

File version

Not applicable

File size

21,618

Date (UTC)

23-Mar-2011

Time (UTC)

05:17

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21690_none_5012d3c398bbc2ff.manifest

File version

Not applicable

File size

21,618

Date (UTC)

23-Mar-2011

Time (UTC)

04:58

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20931_none_3080129d3ff46c6a.manifest

File version

Not applicable

File size

131,498

Date (UTC)

23-Mar-2011

Time (UTC)

05:18

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21690_none_32248deb3d4c697e.manifest

File version

Not applicable

File size

140,967

Date (UTC)

24-Mar-2011

Time (UTC)

00:52

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7600.20931_none_17bf9cc128d45f4d.manifest

File version

Not applicable

File size

3,509

Date (UTC)

23-Mar-2011

Time (UTC)

06:10

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.21690_none_1964180f262c5c61.manifest

File version

Not applicable

File size

3,509

Date (UTC)

23-Mar-2011

Time (UTC)

05:51

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.1.7600.20931_none_a9c51894acbfb635.manifest

File version

Not applicable

File size

5,437

Date (UTC)

23-Mar-2011

Time (UTC)

06:12

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.1.7601.21690_none_ab6993e2aa17b349.manifest

File version

Not applicable

File size

5,437

Date (UTC)

23-Mar-2011

Time (UTC)

05:53

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-psmgmttools-help_31bf3856ad364e35_6.1.7600.20931_none_ff43fa080a42d379.manifest

File version

Not applicable

File size

3,865

Date (UTC)

23-Mar-2011

Time (UTC)

06:13

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-psmgmttools-help_31bf3856ad364e35_6.1.7601.21690_none_00e87556079ad08d.manifest

File version

Not applicable

File size

3,866

Date (UTC)

23-Mar-2011

Time (UTC)

05:53

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20931_none_8315e1210febe093.manifest

File version

Not applicable

File size

10,551

Date (UTC)

23-Mar-2011

Time (UTC)

06:09

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7600.20931_none_91e8fefcc632c6e2.manifest

File version

Not applicable

File size

22,328

Date (UTC)

23-Mar-2011

Time (UTC)

06:14

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7601.21690_none_938d7a4ac38ac3f6.manifest

File version

Not applicable

File size

23,456

Date (UTC)

23-Mar-2011

Time (UTC)

05:54

Platform

Not applicable

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20931_none_aa8cf3f953c13721.manifest

File version

Not applicable

File size

21,624

Date (UTC)

23-Mar-2011

Time (UTC)

06:13

Platform

Not applicable

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21690_none_ac316f4751193435.manifest

File version

Not applicable

File size

21,624

Date (UTC)

23-Mar-2011

Time (UTC)

05:53

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20931_none_8c9eae20f851dda0.manifest

File version

Not applicable

File size

131,504

Date (UTC)

23-Mar-2011

Time (UTC)

06:14

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21690_none_8e43296ef5a9dab4.manifest

File version

Not applicable

File size

140,973

Date (UTC)

24-Mar-2011

Time (UTC)

00:47

Platform

Not applicable

File name

Amd64_microsoft-windows-t..services-publishing_31bf3856ad364e35_6.1.7600.20931_none_502058c725bc12d5.manifest

File version

Not applicable

File size

3,242

Date (UTC)

23-Mar-2011

Time (UTC)

06:08

Platform

Not applicable

File name

Amd64_microsoft-windows-t..services-publishing_31bf3856ad364e35_6.1.7601.21690_none_51c4d41523140fe9.manifest

File version

Not applicable

File size

3,242

Date (UTC)

23-Mar-2011

Time (UTC)

05:50

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

6,442

Date (UTC)

24-Mar-2011

Time (UTC)

00:47

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20931_none_b4e19e4b8821f91c.manifest

File version

Not applicable

File size

13,023

Date (UTC)

23-Mar-2011

Time (UTC)

05:02

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21690_none_b68619998579f630.manifest

File version

Not applicable

File size

13,023

Date (UTC)

23-Mar-2011

Time (UTC)

04:48

Platform

Not applicable

File name

X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7600.20931_none_bba1013d7076ee17.manifest

File version

Not applicable

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23-Mar-2011

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131,498

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Date (UTC)

24-Mar-2011

Time (UTC)

00:47

Platform

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