Symptoms
The Microsoft Exchange Information Store service (MSExchangeIS) crashes on a Microsoft Exchange Server 2010 server. Additionally, the following events are logged in the Application log:
Time: TimeID: 4999Level: ErrorSource: MSExchange CommonMachine: ComputerMessage: Watson report about to be sent for process id: Process ID, with parameters: E12N, Build Type, Version Number, store.exe, store.exe, XXXX, c0000005, XXX, Version Number.ErrorReportingEnabled: False
Time: TimeID: 1000Level: ErrorSource: Application ErrorMachine: ComputerMessage: Faulting application name: store.exe, version: Version Number, time stamp: Time StampFaulting module name: store.exe, version: Version Number, time stamp: Time Stamp Exception code: 0xc0000005
Log Name: Application Source: MSExchangeIS Date: DateEvent ID: 9659 Task Category: General Level: Error Keywords: Classic User: N/A Computer: ComputerDescription: The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address Address while processing a request for user Network service account.
Cause
This issue occurs because the Microsoft Exchange Information Store service does not check whether the message folder table is NULL before it tries to obtain certain properties of email messages.
Resolution
To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
The message folder table is the secondary indexes used for views.For more information about the message folder table, visit the following Microsoft folder table:
