The NAS stops responding to events when a lock time-out occurs in Microsoft Dynamics NAV

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or update files. To do this, follow these steps:

1. Use the hotfix or the update files to replace the files in the Microsoft Dynamics NAV client installation that are listed in the following tables:
   

   Microsoft Dynamics NAV 2009

   File name	File version	File size	Date	Time	Platform
   Dbm.dll	6.0.30233.0	444,232	24-Nov-2009	17:09	x86
   Fin.exe	6.0.30233.0	12,257,096	24-Nov-2009	17:09	x86
   Finhlink.exe	6.0.30233.0	452,432	24-Nov-2009	17:09	x86
   Finsql.exe	6.0.30233.0	12,343,120	24-Nov-2009	17:09	x86
   Nc_netb.dll	6.0.30233.0	108,368	24-Nov-2009	17:09	x86
   Nc_tcp.dll	6.0.30233.0	108,368	24-Nov-2009	17:09	x86
   Nc_tcps.dll	6.0.30233.0	153,424	24-Nov-2009	17:09	x86
   Ndbcs.dll	6.0.30233.0	1,333,072	24-Nov-2009	17:09	x86
   Slave.exe	6.0.30233.0	161,616	24-Nov-2009	17:09	x86

   
   

   Microsoft Dynamics NAV 2009 SP1

   File name	File version	File size	Date	Time	Platform
   Dbm.dll	6.0.30232.0	427,848	23-Nov-2009	23:16	x86
   Fin.exe	6.0.30232.0	12,598,600	23-Nov-2009	23:17	x86
   Finhlink.exe	6.0.30232.0	452,432	23-Nov-2009	23:17	x86
   Finsql.exe	6.0.30232.0	12,713,808	23-Nov-2009	23:17	x86
   Nc_netb.dll	6.0.30232.0	96,592	23-Nov-2009	23:16	x86
   Nc_tcp.dll	6.0.30232.0	98,640	23-Nov-2009	23:17	x86
   Nc_tcps.dll	6.0.30232.0	141,136	23-Nov-2009	23:16	x86
   Ndbcs.dll	6.0.30232.0	1,348,944	23-Nov-2009	23:16	x86
   Slave.exe	6.0.30232.0	152,400	23-Nov-2009	23:16	x86

   
   Note Typically, the Microsoft Dynamics NAV client is installed in the following folder:

   C:\Program Files\Microsoft Business Solutions-Navision\Client\To replace the existing files, follow these steps:
   

   1. Close Microsoft Dynamics NAV.

   2. Locate the Microsoft Dynamics NAV client installation folder.

   3. Copy the files that you downloaded.

   4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation folder.

   5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation folder.

2. Replace the files in the Microsoft Dynamics NAV Application Server installation that are listed in the following table:
   

   Microsoft Dynamics NAV 2009

   File name	File version	File size	Date	Time	Platform
   Dbm.dll	6.0.30233.0	444,232	24-Nov-2009	02:13	x86
   Nas.exe	6.0.30233.0	2,082,632	24-Nov-2009	02:13	x86
   Nassql.exe	6.0.30233.0	2,168,656	24-Nov-2009	02:13	x86
   Ndbcs.dll	6.0.30233.0	1,333,072	24-Nov-2009	02:13	x86
   Slave.exe	6.0.30233.0	161,616	24-Nov-2009	02:13	x86

   
   

   Microsoft Dynamics NAV 2009 SP1

   File name	File version	File size	Date	Time	Platform
   Dbm.dll	6.0.30232.0	427,848	23-Nov-2009	23:16	x86
   Nas.exe	6.0.30232.0	2,259,784	23-Nov-2009	23:16	x86
   Nassql.exe	6.0.30232.0	2,352,464	23-Nov-2009	23:16	x86
   Ndbcs.dll	6.0.30232.0	1,348,944	23-Nov-2009	23:16	x86
   Slave.exe	6.0.30232.0	152,400	23-Nov-2009	23:16	x86

   
   To replace the files, follow these steps.
   

   1. Stop the Microsoft Dynamics NAV Application Server.

   2. Locate the Microsoft Dynamics NAV Application Server installation folder. Typically, the Microsoft Dynamics NAV Application Server is installed in the following folder:

      C:\Program Files\Microsoft Business Solutions-Navision\Application Server\

   3. Copy the files that you downloaded.

   4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation folder.

   5. Click Yes to overwrite the files in the folder.

   6. Start the Microsoft Dynamics NAV Application Server.