Symptoms
Consider the following scenario in a Microsoft Exchange Server 2019 or Exchange Server 2016 environment:
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You have multiple domains (parent and child domains) in an Active Directory forest. An Exchange server is installed in one of those domains. Users are separately located in a sibling domain of the domain where the Exchange server is installed.
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You notice that the RecipientViewRoot parameter in the Get-ADServerSettings cmdlet is set to the domain where the Exchange server is installed by default. This means that when you run the Get-Mailbox cmdlet, it will return mailboxes that are in that domain only.
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You change the recipient scope to sibling domains by using the RecipientViewRoot parameter.
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You run the Get-Mailbox cmdlet and expect to see the mailboxes of the sibling domains.
Unexpectedly, you see the mailboxes still from the domain where the Exchange server is installed.
Note There is a similar issue The recipient scope setting doesn't work for sibling domains in Exchange Server 2016 that was fixed in Cumulative Update 8 for Exchange Server 2016.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Resolution
To fix this issue, install one of the following updates:For Exchange Server 2019, install the Cumulative Update 1 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.
For Exchange Server 2016, install the Cumulative Update 12 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.
References
Learn about the terminology that Microsoft uses to describe software updates.
