Symptoms
When you try to upgrade a Microsoft Exchange Server 2013 server by using a setup file in your environment, the setup of the prerequisite check fails. In this situation, the ServerWideOffline component is set to Inactive.
Cause
This issue occurs because the state of the server becomes inactive after the setup fails, and it cannot be restored automatically.
Resolution
To resolve this issue, install the following cumulative update:
2961810 Cumulative Update 6 for Exchange Server 2013
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about the server Component states, go to the following Microsoft website:
General information about server component States in Exchange Server 2013
