Symptoms

You install and then enable the PowerPivot for Excel add-in on a computer that has the Microsoft .NET Framework 3.5 Service Pack (SP) 1 or .NET Framework 2.0 SP 2 installed. When you try to start Microsoft Excel, the splash screen intermittently stays open longer than usual when the following content is displayed:



Note<x> represents the number that represents the order in which PowerPivot is displayed among the Excel add-ins. <y> represents the total number of add-ins in Excel.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have the .NET Framework 3.5 SP 1 or .NET Framework 2.0 SP 2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix if affected files are not being used.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Mscorlib.dll

2.0.50727.5008

4,550,656

29-Mar-2010

22:28

x86

Mscorwks.dll

2.0.50727.5008

5,822,288

30-Mar-2010

22:27

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mscorlib.dll

2.0.50727.5008

4,567,040

29-Mar-2010

22:27

x64

Mscorwks.dll

2.0.50727.5008

10,052,432

30-Mar-2010

22:26

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mscorlib.dll

2.0.50727.5008

4,009,984

29-Mar-2010

22:26

IA-64

Mscorwks.dll

2.0.50727.5008

20,186,960

30-Mar-2010

22:25

IA-64

For all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Mscorlib.dll

2.0.50727.4470

4,550,656

11-Aug-2010

11:42

x86

Mscordacwks.dll

2.0.50727.4470

989,016

11-Aug-2010

11:41

x86

Mscorwks.dll

2.0.50727.4470

5,819,728

11-Aug-2010

11:42

x86

Sos.dll

2.0.50727.4470

388,936

11-Aug-2010

11:42

x86

For all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Mscorlib.dll

2.0.50727.4470

4,567,040

11-Aug-2010

11:42

x64

Mscorlib.dll

2.0.50727.4470

4,550,656

11-Aug-2010

11:42

x86

Mscordacwks.dll

2.0.50727.4470

1,758,552

11-Aug-2010

11:41

x64

Mscordacwks.dll

2.0.50727.4470

989,016

11-Aug-2010

11:41

x86

Mscorwks.dll

2.0.50727.4470

10,053,456

11-Aug-2010

11:42

x64

Mscorwks.dll

2.0.50727.4470

5,819,728

11-Aug-2010

11:42

x86

Sos.dll

2.0.50727.4470

485,192

11-Aug-2010

11:42

x64

Sos.dll

2.0.50727.4470

388,936

11-Aug-2010

11:42

x86

For all supported IA-64-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Mscorlib.dll

2.0.50727.4470

4,009,984

11-Aug-2010

11:42

IA-64

Mscorlib.dll

2.0.50727.4470

4,550,656

11-Aug-2010

11:42

x86

Mscordacwks.dll

2.0.50727.4470

3,085,144

11-Aug-2010

11:41

IA-64

Mscordacwks.dll

2.0.50727.4470

989,016

11-Aug-2010

11:41

x86

Mscorwks.dll

2.0.50727.4470

20,176,208

11-Aug-2010

11:42

IA-64

Mscorwks.dll

2.0.50727.4470

5,819,728

11-Aug-2010

11:42

x86

Sos.dll

2.0.50727.4470

872,776

11-Aug-2010

11:42

IA-64

Sos.dll

2.0.50727.4470

388,936

11-Aug-2010

11:42

x86

For all supported x86-based versions of Windows Server 2000, of Windows Server 2003, and of Windows XP

File name

File version

File size

Date

Time

Platform

Mscordacwks.dll

2.0.50727.4444

989,016

25-Mar-2010

05:39

x86

Mscorlib.dll

2.0.50727.4444

4,550,656

25-Mar-2010

05:39

x86

Mscorwks.dll

2.0.50727.4444

5,819,728

25-Mar-2010

05:39

x86

Sos.dll

2.0.50727.4444

388,936

25-Mar-2010

05:39

x86

System.dll

2.0.50727.4444

3,186,688

25-Mar-2010

05:39

x86

For all supported x64-based versions of Windows Server 2000, of Windows Server 2003, and of Windows XP

File name

File version

File size

Date

Time

Platform

Mscordacwks.dll

2.0.50727.4444

1,758,552

24-Mar-2010

23:13

x64

Mscorlib.dll

2.0.50727.4444

4,567,040

24-Mar-2010

23:07

x64

Mscorwks.dll

2.0.50727.4444

10,062,160

24-Mar-2010

23:11

x64

Sos.dll

2.0.50727.4444

485,192

24-Mar-2010

23:09

x64

System.dll

2.0.50727.4444

3,186,688

25-Mar-2010

05:11

x86

For all supported IA-64-based versions of Windows Server 2000, of Windows Server 2003, and of Windows XP

File name

File version

File size

Date

Time

Platform

Mscordacwks.dll

2.0.50727.4444

3,085,144

25-Mar-2010

01:23

IA-64

Mscorlib.dll

2.0.50727.4444

4,009,984

25-Mar-2010

01:21

IA-64

Mscorwks.dll

2.0.50727.4444

20,175,184

25-Mar-2010

01:17

IA-64

Sos.dll

2.0.50727.4444

872,776

25-Mar-2010

01:20

IA-64

System.dll

2.0.50727.4444

3,186,688

25-Mar-2010

05:39

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

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