Symptoms

When you use an MS-DOS window or MS-DOS-based program, you may be unable to print to a printer that uses a Universal Serial Bus (USB) connection.

Cause

Epson America has confirmed that some Stylus Color and Stylus Photo series inkjet printers that use USB connections are not compatible with some MS-DOS-based programs.

Resolution

To resolve this issue, choose a compatible Epson LQ model or dot matrix printer as your printer. However, the MS-DOS-based program must include a driver for the printer. When you print from a command prompt or lpt1.dos, the port is not supported. If the printer includes both parallel and USB interfaces, connect the printer using a parallel port.

More Information

Please visit the Epson America Support Web site for more information on your specific printer:

http://support.epson.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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