Step 1: Sign out on our PC

  1. Open Phone Link on your PC.

  2. Go to Settings > Devices.

  3. Find the Microsoft account signed into Phone Link .

  4. Tap Sign out.

  5. Once complete, proceed to Step 2 to unlink your Android device.

Step 2: Complete unlinking steps on your Android and Surface Duo devices

Start by checking which mobile app your Android device has. Refer to this list to see if your device supports Link to Windows (pre-installed). If your device is not in this list, skip to the next section. 

If you have the Link to Windows  (pre-installed) app on your Android device:

  1. Go to Settings > Connected Devices > Link to Windows > About Link to Windows.

    or

    Swipe downwards from the top of your screen to reveal Quick Panel, and then select Link to Windows 

  2. Click your Microsoft account. 

  3. Scroll down to Link to Windows  where you will see your previously used Microsoft account and email address.

  4. Click Remove account.

If you have Link to Windows  on your Surface Duo:

  1. Open the Link to Windows app by going into the Quick Access panel, and then tap and hold the Link to Windows  icon.

  2. Tap Account, and then tap the email address.

  3. Scroll down to Your account - Link to Windows ​​​​​​​, and then click the email address.

  4. Click Remove account.

 If you have Link to Windows  (downloaded) on other select Android devices:

  1. On your select Android device, open the Link to Windows app.

  2. In the upper right-hand corner, tap the Settings icon.

  3. Tap Accounts.

  4. Find the Microsoft account, and then tap Sign out.

Note: After completing these steps, both your Link to Windows  and Phone Link  will be unlinked from the device. If you'd like to use the unlinked device with Phone Link ​​​​​​​ and Link to Windows ​​​​​​​ again in the future, you will need to sign in to Link to Windows ​​​​​​​ with the same account and go through the pairing process on Phone Link  once more.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.