Update 3033889 causes Windows Explorer to stop responding on systems that use the Japanese, Korean, or Chinese IME

Symptoms

This article describes an update that resolves a post-release problem that is caused by update 3033889. After you install update 3033889 on systems that use the Japanese, Korean, or Chinese input method editor (IME), Windows Explorer stops responding, or "hangs," and may crash. This problem occurs only on computers that are running Windows Server 2012 R2, Windows 8.1, Windows Server 2012, or Windows 8.

How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center.

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

All supported x86-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

Note The update for Windows RT 8.1 or Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Method 3: Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update or hotfix, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the update or hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you install this update or hotfix.

Hotfix replacement information

This update or hotfix does not replace a previously released hotfix.

The global version of this update or hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.3.9600.17706

1,124,352

14-Mar-2015

08:13

x86


For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.3.9600.17706

1,385,256

14-Mar-2015

08:20

x64

Msctf.dll

6.3.9600.17706

1,124,352

14-Mar-2015

08:13

x86


For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.3.9600.17706

949,264

14-Mar-2015

08:08

Not applicable


Windows 8 and Windows Server 2012 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17 xxx

    Windows 8, Windows RT, or Windows Server 2012

    RTM

    GDR

    6.2.920 0.21 xxx

    Windows 8, Windows RT, or Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.2.9200.17310

891,904

14-Mar-2015

06:33

x86

Msctf.dll

6.2.9200.21427

888,320

14-Mar-2015

06:03

x86


For all supported x64-based versions of Windows 8 or Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.2.9200.17310

1,120,256

14-Mar-2015

08:07

x64

Msctf.dll

6.2.9200.21427

1,115,648

14-Mar-2015

06:54

x64

Msctf.dll

6.2.9200.17310

891,904

14-Mar-2015

06:33

x86

Msctf.dll

6.2.9200.21427

888,320

14-Mar-2015

06:03

x86


For all supported Windows RT

File name

File version

File size

Date

Time

Platform

Msctf.dll

6.2.9200.17310

832,512

14-Mar-2015

06:13

Not applicable



Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2


Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_569f6e6086c90c5fb9e1cde2d65447fc_31bf3856ad364e35_6.3.9600.17706_none_0425b74f676e8571.manifest

File version

Not applicable

File size

715

Date (UTC)

14-Mar-2015

Time (UTC)

08:20

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_0abbe5650a1c103a.manifest

File version

Not applicable

File size

40,106

Date (UTC)

14-Mar-2015

Time (UTC)

08:24


Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_569f6e6086c90c5fb9e1cde2d65447fc_31bf3856ad364e35_6.3.9600.17706_none_604452d31fcbf6a7.manifest

File version

Not applicable

File size

717

Date (UTC)

14-Mar-2015

Time (UTC)

08:20

File name

Amd64_81cebe0051b0776978be130e6ebdaed3_31bf3856ad364e35_6.3.9600.17706_none_e3ce94482206dc98.manifest

File version

Not applicable

File size

719

Date (UTC)

14-Mar-2015

Time (UTC)

08:20

File name

Amd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_66da80e8c2798170.manifest

File version

Not applicable

File size

40,110

Date (UTC)

14-Mar-2015

Time (UTC)

08:27

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_0abbe5650a1c103a.manifest

File version

Not applicable

File size

40,106

Date (UTC)

14-Mar-2015

Time (UTC)

08:27


Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_bcf5b418d7771742712c2f569c2f4eb3_31bf3856ad364e35_6.3.9600.17706_none_63d17b76a8dc9a2a.manifest

File version

Not applicable

File size

715

Date (UTC)

14-Mar-2015

Time (UTC)

08:20

File name

Arm_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17706_none_0abe57bd0a192f00.manifest

File version

Not applicable

File size

40,106

Date (UTC)

14-Mar-2015

Time (UTC)

08:21


Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_39ae7d59736b722246d8b1b5c6e4fdd0_31bf3856ad364e35_6.2.9200.21427_none_76b9ebe91a278744.manifest

File version

Not applicable

File size

715

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

X86_b82cb6c36d6af1b1398e7ab940afc8c3_31bf3856ad364e35_6.2.9200.17310_none_47507b3c8be0021a.manifest

File version

Not applicable

File size

715

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_72b6537ebff6cf08.manifest

File version

Not applicable

File size

31,968

Date (UTC)

14-Mar-2015

Time (UTC)

07:06

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21427_none_733c2263d9163c24.manifest

File version

Not applicable

File size

31,968

Date (UTC)

14-Mar-2015

Time (UTC)

06:37


Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_39ae7d59736b722246d8b1b5c6e4fdd0_31bf3856ad364e35_6.2.9200.21427_none_d2d8876cd284f87a.manifest

File version

Not applicable

File size

717

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

Amd64_4a5af7ffcc298c933a4a9808553a6d85_31bf3856ad364e35_6.2.9200.17310_none_6f88ab4850ffeae7.manifest

File version

Not applicable

File size

1,078

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

Amd64_8f31006b485715e2b086285f328921ad_31bf3856ad364e35_6.2.9200.21427_none_08942ea620b2d56c.manifest

File version

Not applicable

File size

719

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

Amd64_ad9c2a127d3d63162a7909c3264b6000_31bf3856ad364e35_6.2.9200.21427_none_79035a757f6ff6b3.manifest

File version

Not applicable

File size

1,078

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

Amd64_b82cb6c36d6af1b1398e7ab940afc8c3_31bf3856ad364e35_6.2.9200.17310_none_a36f16c0443d7350.manifest

File version

Not applicable

File size

717

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

Amd64_bc17953928cdb8f84f61de177f39c81a_31bf3856ad364e35_6.2.9200.17310_none_d5c0da73798c7bde.manifest

File version

Not applicable

File size

719

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

Amd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_ced4ef027854403e.manifest

File version

Not applicable

File size

31,972

Date (UTC)

14-Mar-2015

Time (UTC)

08:53

File name

Amd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21427_none_cf5abde79173ad5a.manifest

File version

Not applicable

File size

31,972

Date (UTC)

14-Mar-2015

Time (UTC)

08:50

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_72b6537ebff6cf08.manifest

File version

Not applicable

File size

31,968

Date (UTC)

14-Mar-2015

Time (UTC)

07:06

File name

X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21427_none_733c2263d9163c24.manifest

File version

Not applicable

File size

31,968

Date (UTC)

14-Mar-2015

Time (UTC)

06:37


Additional files for all supported Windows RT

File property

Value

File name

Arm_245a70dc06400f0472e2efe7f501081d_31bf3856ad364e35_6.2.9200.17310_none_fd186f07c0ba0280.manifest

File version

Not applicable

File size

715

Date (UTC)

16-Mar-2015

Time (UTC)

20:57

File name

Arm_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17310_none_72b8c5d6bff3edce.manifest

File version

Not applicable

File size

31,968

Date (UTC)

14-Mar-2015

Time (UTC)

06:29




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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