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Update Rollup 2 for Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) is available. This article describes the hotfixes and updates that are included in this update rollup.

This rollup is available for all languages that are supported by Microsoft Dynamics CRM 2013.

More Information

Build number and file names for this update rollup

Rollup package

Build number

File name (32-bit version)

File name (64-bit version)

Microsoft Dynamics CRM 2013 Server

Not applicable


Microsoft Dynamics CRM 2013 for Microsoft Office Outlook



Microsoft Dynamics CRM 2013 E-mail Router



Microsoft Dynamics CRM 2013 Language Pack



Microsoft Dynamics CRM 2013 Reporting Extensions

Not applicable


Update rollup information

The following file is available for download from the Microsoft Download Center:

DownloadDownload the 2963850 package now

Update Rollup 2 for Microsoft Dynamics CRM 2013 Service Pack 1 is available for on-premises customers.

Windows Update installationUse Windows Update to automatically install Update Rollup 2 for Microsoft Dynamics CRM 2013 Service Pack 1. This update rollup will be available on Windows Updates in Q1 of calendar year 2015.

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for installing Windows updates, go to the following Microsoft websites:

Turn automatic updating on or off

Change how Windows installs or notifies you about updatesTo install Update Rollup 2 for Microsoft Dynamics CRM 2013 Service Pack 1 by using Windows Update, follow these steps:

  1. Click Start, and then type Update in the Start Search box.

  2. In the list of results, click Windows Update.

  3. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.

  4. If you receive a message that states that important updates are available or that prompts you to review important updates, select the check boxes for any updates that you want to install, and then click OK.

    Note Click any update for more information.

  5. Click Install updates.

  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted to enter an administrator password, type the password. Confirm that you accept the terms if you are prompted to do this.

Manual installationTo manually install Update Rollup 2 for Microsoft Dynamics CRM 2013 Service Pack 1, follow these steps.

  1. Go to the following Microsoft Update Catalog website:

    Microsoft Update Catalog

  2. In the Search box, type 2963850, and then click Search.

  3. Click Add to add the update to the basket.

  4. Click Download.

  5. Click Browse, specify the folder to which you want to download the update, and then click OK.

  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.

  7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, exit any existing Microsoft Dynamics CRM sessions, and then start a new Microsoft Dynamics CRM session.

  • When you deprovision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language settings. The reprovisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2013 Service Pack 1.

Restart requirementIf you are prompted to restart the computer, do this after you apply the update rollup.

Removal informationYou can uninstall Update Rollup 2 from a server that is running Microsoft Dynamics CRM 2013 Service Pack 1. However, make sure that you back up your databases before you uninstall Update Rollup 2. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Create a full database backup (SQL Server)

Back Up and Restore of System Databases (SQL Server)

Update Rollup 2 for Service Pack 1 resolves the following issues:

  • Charts that contain Option Sets ignore the order that is specified.

  • The GetFirstDayOfFiscalPeriod function does not correctly categorize date times that are equal to the start of each fiscal period.

  • When exporting a custom report with a single page of data, an additional blank page is included in the export.

  • Incoming email to a queue with an unresolved sender, and a blank subject fails to promote.

  • SRS Data Connector Install fails if SQL Reporting Service Account in Trusted Domain.

  • Unable to use Quick Find to search KB Articles when they are added to a dashboard as a list.

  • Offline Synchronization error dialog was changed in the Outlook client.

  • After the email to case functionality is set up using the opt in features of Service Pack 1, email delivery will fail if the email was sent from an unknown sender to a queue.

  • Accessing a child record from a parent can cause parent activities to load on the child record's activity wall.

  • An Unexpected error occurs when the combination of Access Mode and License Type is incorrect on a User form.

  • The Cancel button on the bulk edit page is unresponsive.

  • Ellipses are removed when the command bar labels contain many characters, and the resolution of the screen is set to 1024 by 768 or less.

  • Relationship name is now visible in navbar items for relationships when building subgrids.

  • When importing or deleting a solution you may receive query timeouts due to blocking from queries on the MailboxBase table.

  • Generic SQL error is encountered when Synchronizing to Outlook or Exchange.

  • Records, or Views are unable to be opened if they contain an invalid Option Set, or pick list values.

  • Incorrect translation for the Left Voicemail label in Norwegian.

  • The Record URL (Dynamic) functionality used in a dialog, or workflow produces a URL that is missing the organization name.

  • When a custom web resource is added to the ribbon, and includes a custom icon the icon is not displayed.

  • Business Rules will not activate when you compare a decimal field value with 0.

  • Updates the Outlook Synchronization dialog to indicate the CRM Client for Outlook will be temporarily disabled during synchronization after CRM 2013 Service Pack 1.

  • Resolved Case setting in Case Creation rule is not processing as expected.

  • The report wizard now adds a link to transaction currency if a money field is in the report. This uses on of the 10 QueryLinkEntityLimit entries, so reports that have 10 linked entities will now fail.

  • When you add a new tab to the top of form, and the tab will be collapsed by default, any content that loads when the tab is expanded will not load.

  • With the windows DST patch for Russia and UR 18 installed, fields with date value set between 7th August 2015 to 26 October 2015 have an incorrect time offset.

  • Outlook view sort order was changed if user clicked different entity and back to the original entity.

  • When you try to edit a multiple line text field using a mobile form in either a mobile web browser or the iOS and Android mobile apps, the multiple line text field does not show enough text to easily scroll or perform edits.

  • Importing a solution that contains new Quick Forms the import fails with the following error: "The requested record was not found or you do not have sufficient permissions to view it."

  • Marketing Campaign headers displayed incorrectly with the Russian Language Pack.

  • Performing a Save and Close of an Appointment record on the Sales Calendar resulted in an error if the user clicked the Save and Close button twice.

  • Inserting an e-mail template using Internet Explorer results in the template being inserted at the top of the e-mail body, instead of at the designated cursor location.

  • Xrm.Utility.openEntityForm call fails with error 'Unable to get property 'argumentNull' of undefined or null reference.'

  • When phone call activities are quick created from the Social Pane, the Subject of the phone call is set to the Description value entered. This caused an issue if the Description value contained a line break.

  • Reports embedded in IFRAME elements experience display issues when using Internet Explorer 9.

  • When a customer creates an email activity or tracks an email that contains HTML content, and that content includes STYLE elements to apply CSS to the HTML content of the email, the style information will be inherited by the rest of the form on which the email body content is displayed. This can occur on the email activity forms, or when viewing the Activities tab on the Social Pane.

  • When you attempt to open the business process flow editor form for a managed business process flow, a script error will occur: Unable to get property '_clientdisabledcontrols' of undefined or null reference.

  • Generic SQL error occurs when Synchronizing to Outlook or Exchange.

  • Activity Feeds UI experiences display issues if using a Japanese Language Pack after CRM 2013 Service Pack 1.

  • The reading pane of Phone Call records is not displayed after switching the displayed form to "Information" and then attempting to customize the reading pane.

  • One-to-Many relationships that are created during the creation of Entity Entitlement and Entitlement Template do not get created for any custom activity entities.

  • Enable Rules that utilize Xrm.Page.getAttribute for custom Command Bar ribbons do not display correctly in the CRM 2013 Client for Outlook.

  • Activity Feed Walls and Grids generate a script error when browsing with Internet Explorer 11: Unable to get property 'text' of undefined or null reference.

  • Go Offline operations in the CRM 2013 Client for Outlook were not synchronizing down all related records as expected.

  • A SQL deadlock can occur if updating an Opportunity Product record after CRM 2013 Service Pack 1.

  • After installing the CRM 2013 Client for Outlook, many platform tracing messages occur reporting Insufficient Memory Exceptions.

  • A managed solution created in CRM 2013 Update Rollup 2 could not be upgraded by a new managed solution if it contained custom Activity entities.

  • Daylight Saving Time changes for Russian Time Zones.

  • Navigating to the second page of a sub grid will cause the total record count to disappear. Navigating to the last page of the sub grid will cause the entire paging bar to disappear.

  • A script error occurs when attempting to Save and Close a quote record: "Unable to get property 'tryTransitionToAlwaysEditMode' of undefined or null reference."

  • Duplicate Tracking Tokens are generated in the CRM 2013 Client for Outlook.

  • Corrected an issue with Rollups that caused statement recompilation in SQL.

  • Scroll bar does not appear on Edit Properties and View Properties dialog windows.

  • Rendering issues with SharePoint integration when using managed metadata columns in SharePoint.

  • "Insufficient Permissions" error when adding user to a team.

  • Cannot Save or Delete Connections when Team Templates are removed.

  • Datetime fields with a format setting of Date Only were still showing the time value when viewing the field in CRM for Tablets.

  • A lookup field for Appointment time on a Task entity form is not populated when using a mobile CRM client.

  • If you execute ApplyRoutingRuleRequest message in code it executes with no error but the rule is not applied.

  • When you use the SDK for Dynamics CRM, and you must authenticate to CRM using Claims authentication, the SDK will fail to work correctly unless the STS which should be used offers an issuing endpoint that produces an Asymetric Token security token response.

  • When the async service attempts to process an async plugin, the service crashes with an error indicating an item with the same key has already been added.

  • Attempting to export a merged form from CRM 2013 results in a solution import failure: "The label '{0}', id: '{1}' already exists. Supply unique labelid values."

  • Importing a solution with dashboards containing a custom label for another language fails if the language is disabled in the destination organization.

  • Cannot update section names between Source and Destination server via import of a managed solution.

  • When security roles are changed on a Microsoft Dynamics CRM 2013 form, the changes are not immediately being displayed.

  • SharePoint integration does not work if SharePoint display language is not set to English.

  • Drilling down into a chart generates a conversion error if the chart has two category (x-axis) attributes. One category attribute is a field from a related entity, while the other is a lookup field on the main entity.

  • A custom relationship set to Do Not Display is still shown in the CRM 2013 Mobile Express UI.

  • When adding data to the CRM Fields form in the Microsoft Dynamics CRM 2013 Client for Outlook, that data is not being persisted to the record if the user does not click away from the field to lose focus.

  • You may experience an error when uploading reports to CRM if the report contains a dynamic parameter as part of the paging information, such as count or page number.

  • When you attempt to view an entity view or switch to a different view for a currently shown entity type you may receive the error "We are downloading some data in the background. Please wait several minutes and try again. Error code: 0X9000000 - C."

  • E-mails do not get tracked into CRM for a custom e-mail enabled entity.

  • Some error messages when working with Appointment activities appear in a different language than the one selected in CRM.

  • Users will receive "An error occurred" message when paging to the next page of related records in the Microsoft Dynamics CRM 2013 mobile site.

  • Estimated revenue field is still editable after closing opportunity, even though the form is marked as read only.

  • In a scenario where a user is using the web client to reply to an html email, if multiple line breaks are inserted or inserted then removed, the possibility exists of losing the font information for certain lines, which will not be apparent to the user until after the email is sent.

  • When users attempt to add unordered lists in the Microsoft Dynamics CRM 2013 Email Text Editor, the indenting and bullet points of the list are lost when the email is sent or saved.

  • Party information is not populated if creating an activity from a subgrid.

  • Error when saving an email with dynamic values in Workflow Designer using Google Chrome.

  • When AutoSave is off in System Settings and a View is modified for an Entity in Customize this System an error is encountered: "Your changes have not been saved. To save you changes click cancel to stay on the page" This error occurs after changing the Edit Filter Criteria and selecting OK, then attempting to Add Columns.

  • When attributes are added to the quick find views, the views may timeout or perform slowly if the quick find indexes are not created properly.

  • Going offline with the CRM 2013 Client for Outlook fails with error message: "Column names in each table must be unique. Column name 'LeftVoiceMail' in table 'ActivityPointerBase' is specified more than once."

  • When you publish a web resource that is used on an entity form, the updated version of the web resource is not shown on the form.

  • Users recieve exception for "Parameter name: s" when using Server Side Synchronization.

  • Formatting of the notes in the Print Preview does not match the format in which the note is entered, ignoring line feeds.

  • Numbered list formatting is incorrect when replying to an email within CRM.

  • When you type the AltGR+A key for the Polish character "a" in the body of an email CRM will show you the dialog to insert a KB article.

  • After CRM 2013 Service Pack 1, a user is unable to add items via a sub grid on a non-refreshed entity.

  • After upgrading to Update Rollup 1 for CRM 2013 Service Pack 1, solutions containing custom actions cannot be imported.

  • Uninstalling a managed solution fails if another solution was created to hold managed components in an attempt to allow other components to be deleted.

  • On Quote, Order, and Invoice forms the Associated entity navigation bar options do not change between refreshed and non-refreshed forms.

  • When enabling High Contrast settings in Personal Options, the red asteriks or blue plus for required and business recommend fields no longer appear.

  • Navigation buttons randomly disappear when viewing various entity forms in CRM 2013.

  • Clicking between navigation tiles and the command bar may generate a script error.

  • When you add or remove a user to an access team and you are using EnableRetrieveMultipleOptimization of 2, the users accessibility to the record is delayed. They will be able to see records that they shouldn't if removed from an access team, or not see records that they should if they were added to an access team.

  • When you attempt to filter a lookup using a relationship which is a 1:N relationship, the filtered lookup produces an error dialog when the lookup icon is clicked.

  • When accessing a CRM 2013 organization from an iPad device using Safari, form scrolling will be choppy at points if the forms contain a custom web resource in an IFRAME element. In addition, the IFRAME may appear to render incorrectly, missing the right and/or bottom borders.

  • When you view the documents area on a record, and then deactivate or activate a record from within the record you will receive a script error: Unable to get property 'primaryEntityId' of undefined or null reference.

  • After a user opens an Appointment record from the Service Calendar, if they click the back button the browser an error indicating the Record Is Unavailable will occur.

  • Attempting to set a notification using Xrm.Page.ui.setFormNotification will not work for Quick Create forms in CRM 2013.

  • After setting the OrgDbOrgSetting 'SkipGettingRecordCountForPaging' to True, you will no longer be able to see the number of records selected.

  • A solution created for backwards compatibility cannot be imported to a pre-CRM 2013 Service Pack 1 organization if the solution contains a workflow that triggers a child workflow.

  • When adding a write-in product on the Quote entity, the Quote Product window may have an incorrect radio button selected and the Quote may not recalculate field values for calculated fields.

  • When using Server Side sync and setting the option to track all email within personal options, received emails do not change the Track button, this causes the View in CRM buttons to not get enabled within the command bar.

  • After applying the latest Product Update for Service Pack 1, it is no longer possible to Add New records to related sub-grids if the user accessing the record does not have write permissions to the parental entity.

  • When merging records in the CRM web application UI, and the data to be merged included lots of fields to be moved from subordinate to the master, or if a few fields are merged and they contain large amounts of text, you are unable to merge the records.

  • In CRM 2013, if you create more than one Quick Create form for an entity and adjust the form order to what you would like to be the default Quick Create form, the order will not be respected.

  • If the CRM 2013 Service Pack 1 Japanese MUI update is applied to an Outlook Client where the base language is Japanese, the labels in the CRM subsection of the ribbon are displayed in English.

  • The Display Rules for command bar buttons are not reevaluated after a Case record has been reassigned.

  • When you troubleshoot the CRM Unzip Service and you view the trace logs, it mentions SharePoint Async service when it should mention CRM Unzip Service.

  • Attempting to open an Order Product, Invoice Product, or Quote Product record when working offline in the CRM 2013 Service Pack 1 Client for Outlook a generic error may occur.

  • After upgrading a CRM 2011 database to CRM 2013 Service Pack 1, some hidden system entities become visible in the Customize the System area of CRM 2013.

  • JScript is run when clicking the record name on the navigation bar.

  • After attempting to install CRM 2013 SP1 the installation fails to apply database updates to organization database.

  • CRM 2013 Lookups fail after Chrome v38 installed.

  • Calendar values do not appear correctly when opened from an SLA form.

  • When using the resource-scheduling feature Find Available Times in Microsoft Dynamics CRM, you may experience poor performance.

  • Multiple activities are created when a record is shared with the Owning User.

  • After changing an e-mail address the user can no longer be replied to from an existing e-mail.

  • The sample currency format that is displayed in the Personal Settings Format tab is displayed incorrectly.

  • When using Internet Explorer 8 users that click on read-only fields will encounter script errors upon closing the CRM form.

  • Solution import fails with error about LocalizedLabels.

  • Sent Emails are not promoted to CRM when using Track all Email messages and Server Side Sync.

  • If you search Addresses in Advanced Find you are allowed to delete the platform Out Of The Box required address 1 and 2. This removes both required rows from the CustomerAddressBase table. Without platform expected CustomerAddress records editing\merging\other CRM actions on a customer record fail unexpectedly. Additionally, Dynamics Connector Integration of updated customer address fails.

  • If a user is viewing a dashboard other than the default, and opens a record form from a grid, then closes the record or navigates back using the back button, they will be taken to the default dashboard instead of the one they were viewing.

  • Synchronization Filters with OrderBy tag cause Generic SQL error during Sync.

  • Synchronization Error Dialogue in CRM for Outlook has been modified when going online.

  • Resizing the chart pane which contains a chart with multiple X Axis categories where one of the categories is a Boolean field, loses one of the category values.

  • When Creating Custom System Views, users may notice that if they leave the Primary Name Attribute on the view, it may not display in the CRM for Outlook Client.

  • Unlicensed Delegate Admin User Unable to import solution which contains Reports

  • Outlook UI hangs after startup.

  • CRM 2013 SP1 SQL deadlock updating Opportunity Product.

  • Due to not properly formatted HTML in email activities the list of activities will not be populated on the wallboard.

  • Generic SQL error is produced when Synchronizing to Outlook or Exchange.

  • Quick view shows incorrect status reason when displaying the data (Status reason) on a different entity form.

  • CRM 2013 SP1 UR1-Import translations file fails "The value passed for ConditionOperator.In is empty"

  • When a plugin is attempted to be ran as an async plugin and the logic to run the plugin raises a COMException the plugin cannot be retried. It will become failed rather than suspended.

  • When using a Whole Number field, this field has a Minimum and a Maximum Value. If you enter a value in this field outside the Minimum to Maximum Interval you gets following error message twice: You must enter a whole number between {Minimum Value} and {Maximum Value}. (Where {Minimum Value} and {Maximum Value} are the values you defined for your Whole Number field.)

  • CRM 2013: Cannot use backspace key to delete value from fields with iOS7 in Safari on iPad 2, or iPad Air.

  • When you import a managed solution into Dynamics CRM, this can result in any customizations to the cascading behaviours for the relationships to activity entities to revert back to default. Further, this can also result in the requirement level, or the label of the regarding field for the various out of the box activities to revert back to the default.

  • A Dependency calculation error is encountered on import of the new view (SavedQuery) containing custom relationships between Queue Items and an entity such as Site.

  • When adding multiple products to a Opportunity, Quote, Salesorder or Invoice at once (via lookup more records) the sequencenumber for the detail record is not correctly generated.

  • Tracking Tokens are duplicated when using the CRM Client for Outlook.

  • On a CRM 2013 SP1 deployment, when importing a Solution that contains new Quick Forms the import fails with the following error: Message "The requested record was not found or you do not have sufficient permissions to view it." Status "Failure" ErrorCode "0x80040217" ErrorText "systemform With Id = {GUID} Does Not Exist"

  • When a CRM outlook client user accesses another CRM outlook client user's delegated folder for Calendar, Contacts, or Tasks, Outlook will crash.

  • Performance enhancements on Retrieve Multiple when large results are returned.

  • Party information is not populated if creating an Activity from subgrid.

  • The Activity feed wall and grids fail to render and a script error occurs in Internet Explorer 11.

  • Scrolling is not smooth on an iPad 3 using iOS7.

  • In CRM 2013 SP1 or later, outgoing phone calls are being flipped to incoming phone call records when the Activity feed wall is refreshed.

  • Views referencing an option set, the view will fail to render if records are returned that have invalid option set values.

  • When exporting a solution containing an SLA record, we will add a new SLA workflow process every time we export the solution.

  • A Views fails with error Invalid column name 'OwnerId'

  • In the Mobile Client Application the Appointment tile is only showing the end time of appointment.

Update Rollup 2 for Microsoft Dynamics CRM 2013 Service Pack 1 contains no hotfixes or updates that you must configure manually.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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