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Applies to: System Center 2022 Service Manager


This article describes the new features and issues that are fixed in System Center Service Manager 2022 Update Rollup 2. This article also contains installation instructions and updated files for this UR.

All System Center Service Manager update rollups are cumulative. This means, you don't need to apply the URs in order; you can always apply the latest update. If you've deployed System Center – Service Manager and never applied an update rollup, you can proceed to install the latest one available.


Modern Authentication (OAuth) is now supported with email notifications in System Center 2022 Service Manager. For detailed setup info, refer to Configure Service Manager notifications.

Issues that are fixed

  1. The Self-Service Portal My Activities page freezes when service request user input provided contains ampersand sign.

  2. Self-Service Portal Activate Request button fails by design, removed the Activate Request Button from Service Request.

  3. Service Manager Console crashes when the user cannot add criteria for Request offering.

  4. Service Manager Console crashes when user tries to group/sort incident.

  5. Service Manager gets corrupted due to deletion of Primary/Workflow computer object.

  6. Service Manager Console status column causes ambiguity when Configuration Items get into Pending Delete status, adding Status property to the grids in Computer Form / Hardware Tab.

  7. Updates to non-key properties of a target relationship object in Templates are accurate.

  8. Improved speed while preventing Workflow computer object deletion.

  9. Page titles in Self Service Portal do not show version “2019” anymore.

  10. “Urgency” and “Send as HTML” settings in Notification templates are now honored when emails are sent over External Authentication/OAuth channel.

How to obtain Update Rollup 2 for System Center 2022 Service

Update packages for Service Manager are available for manual download. Go to the following website to manually download the update package from the Microsoft Download Center:
Download the Service Manager update package now.

Known issues in this update rollup


Microsoft is receiving reports that this update rollup won’t install on systems if the Hotfix for System Center 2022 Service Manager - June 2023 (KB5021792) was already installed.  


If the Hotfix for System Center 2022 Service Manager - June 2023 (KB5021792) is already installed, please wait for the next update rollup. Note that systems on 2022 RTM are not impacted and can apply UR2. 

Installation instructions

Before the installation

Before you apply this update, follow these steps:

  1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager console, the Self-Service Portal links, and the authoring tool.

  2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least once, without any management packs in the “Pending Disassociation,” “Pending Association,” or “Imported” status.

  3. If you have customizations in the portal sidebar, make a backup of the Views\Shared\Sidebar.cshtml file.

  1. Make sure that the update is installed on the Service Manager components in the following order:

    • Data Warehouse server

    • Primary Management server

    • Secondary Management servers

    • Self Service Portal server

    • All Analyst consoles

  2. Download the update to a target folder.

    • Note: This update contains both the x86-based and x64-based versions. Download the appropriate version for your system.

  3. Open the target folder, and then right-click the downloaded file from step 2.

  4. Select Run as administrator.

  5. Accept the Microsoft Software License terms, and then follow the steps in the installation wizard.

Post installation
  1. Restart the System Center Data Access Service on the Primary Management Server and all Secondary Management Servers.

  2. Restart all the Analyst consoles after the update is installed.

  3. If any customizations were backed up for the portal sidebar, merge the required changes in the updated Views\Shared\Sidebar.cshtml file.

  4. Restart the system that is hosting the portal server that is running IIS.

  5. Restart the Data Warehouse management server.

Steps to change the provider in SQL Server Analysis Server

Important: Follow these steps only after you install the latest SQL driver (MSOLEDBSQL or the Microsoft SqlClient Data Provider for SQL Server) on the SQL Server Analysis Server role. For more information about how to install MSOLEDBSQL, see Microsoft OLE DB driver for SQL Server. For more information about SqlClient, see Overview of the SqlClient driver.

1. Open SQL Server Management Studio and connect to the Analysis Services role.

2. Expand Databases > [Analysis Service DB] > Data Sources.

  • Note: In this path, replace [Analysis Service DB] with the name of the actual Analysis Service database (usually DWASDataBase).

3. Repeat the following actions for all listed data sources:

  • Right-click a data source (such as DWDataMart), and then select Properties.

  • Under General, select Connection String, select Connection Manager, select the Providers list. and then change the provider name, as appropriate:

  • For .Net Providers, select .Net SQLClient provider, and then select OK.

  • For MSOLEDBSQL provider, change the provider name from SQLNCLI11 to MSOLEDBSQL.

  • Under Security Settings. select Impersonation Info.

  • If you are using Windows authentication, provide the username and password, and then select OK.

  • Select OK.

  • Restart SQL Server Analysis Service from Services.msc.

Files updated in this update rollup

The following files have been changed in this update rollup:


Size (KB)



118 KB



3933 KB



2446 KB



678 KB



304 KB


35 KB



2660 KB



1719 KB



117 KB



70 KB



892 KB


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