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Update Rollup 3 for Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) is available. This article describes the hotfixes and updates that are included in this update rollup.

This rollup is available for all languages that are supported by Microsoft Dynamics CRM 2013.

Note Update Rollup 3 for Microsoft Dynamics CRM 2013 Service Pack 1 introduces support for additional products. These are listed at the link below:

Compatibility with Microsoft Dynamics CRM 2013

More Information

Build number and file names for this update rollup

Rollup package

Build number

File name (32-bit version)

File name (64-bit version)

Microsoft Dynamics CRM 2013 Server

Not applicable


Microsoft Dynamics CRM 2013 for Microsoft Office Outlook



Microsoft Dynamics CRM 2013 E-mail Router



Microsoft Dynamics CRM 2013 Language Pack



Microsoft Dynamics CRM 2013 Reporting Extensions

Not applicable


Update rollup information

Update Rollup 3 for Microsoft Dynamics CRM 2013 Service Pack 1 will be available for on-premises customers in Q2 of calendar year 2015.

The following file is available for download from the Microsoft Download Center:

Download Download update KB3016464 for Microsoft Dynamics CRM 2013 Service Pack 1

Windows Update installation

Use Windows Update to automatically install Update Rollup 3 for Microsoft Dynamics CRM 2013 Service Pack 1. This update rollup will be available on Windows Updates in Q2 of calendar year 2015.

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for installing Windows updates, go to the following Microsoft websites:

Turn automatic updating on or off

Change how Windows installs or notifies you about updatesTo install Update Rollup 3 for Microsoft Dynamics CRM 2013 Service Pack 1 by using Windows Update, follow these steps:

  1. Click Start, and then type Update in the Start Search box.

  2. In the list of results, click Windows Update.

  3. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.

  4. If you receive a message that states that important updates are available or that prompts you to review important updates, select the check boxes for any updates that you want to install, and then click OK.

    Note Click any update for more information.

  5. Click Install updates.

  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted to enter an administrator password, type the password. Confirm that you accept the terms if you are prompted to do this.

Manual installation

To manually install Update Rollup 3 for Microsoft Dynamics CRM 2013 Service Pack 1, follow these steps.

  1. Go to the following Microsoft Update Catalog website:

    Microsoft Update Catalog

  2. In the Search box, type 3016464, and then click Search.

  3. Click Add to add the update to the basket.

  4. Click Download.

  5. Click Browse, specify the folder to which you want to download the update, and then click OK.

  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.

  7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, exit any existing Microsoft Dynamics CRM sessions, and then start a new Microsoft Dynamics CRM session.

  • When you deprovision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language settings. The reprovisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2013 Service Pack 1.

Restart requirementIf you are prompted to restart the computer, do this after you apply the update rollup.

Removal informationYou can uninstall Update Rollup 3 from a server that is running Microsoft Dynamics CRM 2013 Service Pack 1. However, make sure that you back up your databases before you uninstall Update Rollup 3. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Create a full database backup (SQL Server)

Back Up and Restore of System Databases (SQL Server)

Update Rollup 3 for Service Pack 1 resolves the following issues:

  • The URL that is used for creating a new business closure can allow a malicious user to inject cross-site scripting (XSS) into the URL of the new closure.

  • Duplicate Key error when you import a solution into an upgraded organization.

  • In sub grids, multi-line field column headers are not a tab stop.

  • Address information is removed in CRM for some contact records that use the CRM Outlook Client.

  • In a very small subset of circumstances when you decode a UTF 8 e-mail message from pop3, an email field may be lost. This occurs when a header field of interest to CRM is in the first line of results retrieved from the pop3 server.

  • Incorrect Contact Mailing Address synchronizes with Server Side Sync when a contact is promoted from Outlook.

  • Assigning records throws an error when the assigning user has assign permissions on a user level.

  • Cannot display Note intermittently if setting Note as the default tab of the social panel.

  • Removing the preprint privilege for a user will not remove their ability to print records and grids like it would in CRM 2011.

  • New Button added in customization.xml for ribbon customization not displaying on first attempt.

  • SLA - 12:00 AM schedule end time causes endless loop and spiked w3wp process.

  • Cannot upload files when you use Safari on an iPad with CRM On Premise.

  • The URL used for creating a new business closure can allow a malicious user to inject cross-site scripting (XSS) into the URL of the new closure.

  • When you attempt to save a new case from an existing case form in Microsoft Dynamics CRM 2013 SP1 UR1 using the Save and Close button, users will encounter script error:

    Microsoft Dynamics CRM has encountered an error -Unable to get property 'handleSingleClick' of undefined or null reference.

  • Adding a multi-line form control such as an Iframe or Web Resource to a form will not respect a non-default number of rows for height if visibility is collapsed by default.

  • Quick Find view definition is not properly considered. The columns being defined in the Quick find view are not used in the result that is displayed.

  • The Help button in the menu has no text for Screen Readers or Windows Narrator to read.

  • The Home button in the menu has no text for Screen Readers or Windows Narrator to read.

  • The Settings button in the menu has no text for Screen Readers or Windows Narrator to read.

  • Create a CRM 2013 Organization having the English language as base language. Install any language pack on top of it (for example, Norwegian). If a user who sets the Norwegian language as the primary language is his personal options, opens the Out Of Box Sales Pipeline Chart, the user sees the name of this chart in Norwegian, however the legend of the chart remains in English.

  • Outlook lookup/dialog windows does not scale when the DPI is set to 125 or 150 percent.

  • If the Sales Professional Connection Role is deleted then it is no longer possible to remove Sales Team members from an Opportunity.

  • When a customer is using LINQ to query the CRM database from inside a plugin step, the query works fine in CRM 2013 UR 2. After upgrading to UR 3, it throws an error.

  • Email ModifiedOn Date changes when you use Reply, Forward or Reply All.

  • The default font does not have a proper font tag in the HTML Definition.

  • Tracing level Options are added to the Outlook Client Diagnostic.

  • Field mapping does not work for Option Sets in the tablet app. Option Set values do not get pre-populated.

  • addPreSearch is not applied to team lookup's when the refresh button is pressed.

  • Connector for Microsoft Dynamics (ERP) Solution fails to import into CRM at Customer Address entity.

  • When you create a Roll up Query that has the ampersand symbol in the field, it fails to open and gives the following error. Error:

    There was an error processing your request. Please wait try again later.

  • The Dialog box indicating that the Offline Process is complete closes too early. When the user assumes the process is already done, they try to Access the CRM Data in offline mode and may encounter error messages, crashes, or hangs in Outlook.

  • When you upgrade or create a CRM organization on a CRM 2013 SP1 with UR1, during the "Microsft.Crm.Tools.Admin.InstallDatabaseUpdateAction" phase, most of the Out Of Box labels related to the base language of the organization will be updated to blank in the Localizedlabel table in the organization database.

  • If you work offline and you have the CRM client for Outlook with SP1 installed and you attempt to open a Sales Order Detail (Order Product) Invoice Detail (Invoice Product) Quote Detail (Quote Product), you receive a generic error on the web page that should have been shown. If you look at tracing, you see the error ArgumentException:

    Unsupported Entity code. Parameter name: entityTypeCode.

  • FilterRelationships on form lookups do not work properly.

  • If you try to import the CRM 2013 Management Pack on SCOP 2007 SP1/R2, you get the following error:

    Cannot load Management Pack from specific sealed assembly file: [C:\Program Files (x86)\System Center Management Packs\ Microsoft System Center Management Pack for Dynamics CRM 2013\Microsoft.Dynamics.CRM.MP] This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded (Exception from HRESULT: 0x8013101B)

  • Users of Microsoft Dynamics CRM 2013 will notice that the fields in the form's footer are not refreshed until the form is closed and reopened.

  • When we have a record that has a date and time already defined and click on the pick list to change the time, the first value we see is 0:00 or 12:00 AM instead of the selected value.

  • Embedded images do not render in E-mails.

  • When you send workbooks as attachments in Microsoft Excel and have Microsoft Dynamics CRM 2013 Client for Outlook is installed, Excel will appear to hang if the user did not save their changes prior to sending the attachment.

  • Users of Microsoft Dynamics CRM 2013 may encounter script error dialogs showing an InvalidCharacterError.

  • There are three incorrect translations in the notes section of the activity pane for the German CRM 2013 that are misleading:

    • "Insert note" which is translated to "Knoten eingeben" (translated back it comes out as "Insert Knot" or "Insert Node" as in XML-Node). Expected: "Notiz eingeben."

    • The button "done" is translated to "abgeschlossen" ("closed" in English). Expected: "Fertig."

    • he delete button "Delete Note." The german translation is "Diese Rolle löschen", which would mean "Delete this role." As role is the short form of security-roles, there is confusion about what this button does with security-roles. Expected: "Notiz Löschen."

  • Printer prompts for 8.3"x11" paper when you print a report created in the report wizard.

  • When you attempt to save a new case from an existing case form in Microsoft Dynamics CRM 2013 SP1 UR1 using the Save and Close button, users will encounter script errors:

    Microsoft Dynamics CRM has encountered an error - Unable to get property 'handleSingleClick.'

  • Updates to Appointments are not synced from Outlook to CRM if they are owned by a team of which the user is a member.

  • Users that modify the horizontal axis labels on their charts will notice that the charts are displayed incorrectly in Microsoft Dynamics CRM 2013.

  • When you try to change views for a grid, if the view picker contains a large amount of options such as 50, Safari on the iPad may not render it.

  • You cannot create a record from a custom activity entity when theRegardingObjectId is set.

  • When date/time columns are null for a mailbox in CRM Online, 2013, or 2015, and access is tested for that mailbox, the CRM Asynchronous Service will crash. The event viewer will record an error stating Host {server name}: failed while monitoring asynchronous operations queue. Event ID 17411.

  • When many records are updated in Dynamics CRM, and all of those records have 1 or more workflows which are waiting for updates to those records, performance problems may occur in the SQL database for CRM. This could result in the blocking of SQL queries when those records are updated.

  • w3wp and crmasync platform trace logs contain Excessive Warnings logged for "Invoking delegate number XX for eventId XX".

  • The onChange event for a field is not triggered for second time if a focus call is made within the onchange script.

  • Embedded Images fail to download after organization import. When viewing a network trace such as Fiddler, a 404 is occurring because the wrong URL is being used.

  • Error mails are received due to the existance of the CrmOrgMailboxPrefix* folder.

  • JavaScript using setRequiredLevel("none") does not work on CRM for Tablets for Business Required fields.

  • OnChange works incorrectly on the mandatory field if it is selected more than twice.

  • Consider the scenario where Plain text emails are promoted\create in CRM using the CRM Email router or SDK. When the body of the email is shown by expanding email in the Social Pane Wall, it doesn't word wrap unless there is an explicit line break. In CRM if a user replies to the offending email and is subsequently tracked in CRM, the issue stops occurring for the replied email. This issue is reproducible in all browsers.

  • Before Service Pack 1 Update Rollup 1, Product Lookup from Order showed Product ID. After Service Pack 1 Update Rollup 1, Product Lookup from Order showed Price Per Unit. Also Product Name is shown twice in the lookup.

  • Receiving Invalid Parameter Error in Mobile Client Application client for sub grid views that contain Related Entity columns.

  • Some form field types are not read when you use JAWS disability software.

  • Cannot navigate look up field and it does not return any output to the user when using JAWS disability software.

  • When you use JAWS disability software, a search box with results or no results available does not have any auditory feedback.

  • Cannot delete a Managed solution, which includes a ribbon customization that references JavaScript.

  • Importing solutions is slow in environments with field level security in use.

  • When you navigate to a Lookup dialog, using only the keyboard, narrator does not read entries of a lookup control.

  • You cannot insert Email Templates after Update Rollup 2 for CRM 2013 Service Pack 1

  • Removing the preprint privilege for a user will not remove their ability to print records and grids like it would in CRM 2011.

  • CRM performs HTML encoding for the last recently viewed items which causes name corruption

  • Multi line fields auto grow even when the field definition is not set to "automatically expand to use available space." Once you tab out of the field the Multi line field gets automatically expanded and the scroll bar disappears. However, this leads to the fact that the form Rendering gets corrupted.

  • Upon selecting the chevron in a quote, the Documents button does not appear even though it is in the form.

  • When you create a record from a sub grid related through a N:N relationship to the main entity, after filling in the mandatory fields and saving the record, the focus jumps to the parent page.

  • Mailboxes stop processing incoming and outgoing email when you use CRM Server Side Synchronization for email processing. This occurs when the mailbox that needs to be processed remains in a locked state.

  • When you run a report in CRM Online, or when you execute a Sandbox plugin, the report or plugin may fail with an exception similar to the following:

    >System.Security.SecurityException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B944196D: System.Security.SecurityException: Either a required impersonation level was not provided, or the provided impersonation level is invalid.

  • NullReferenceException occurs when you send messages to an Azure topic using CRM SDK ServiceBus Plugins.

  • 12:00 AM schedule end in Service Level Agreements causes endless loop and spiked w3wp process.

  • After Update Rollup 1 for CRM 2013 Service Pack 1, an error occurs when creating Appointments when AutoRouteToOwnerQueue is set to 1. Also can occur with plugins in place on Book of appointment.

Update Rollup 3 for Microsoft Dynamics CRM 2013 Service Pack 1 contains no hotfixes or updates that you must configure manually.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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