Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) is now available. This article describes the hotfixes and updates that are included in this update rollup.

This rollup is available for all languages that are supported by Microsoft Dynamics CRM 2013.

Note Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1 introduces support for the following additional products:

  • Windows 10

  • Microsoft Edge

  • Dynamics CRM App for Android 5.0 on tablets

  • Dynamics CRM App for Apple iOS 9.0 on tablets

  • Dynamics CRM App for Windows 10 on tablets

More Information

Build number and file names for this update rollup

Rollup package

Build number

File name (32-bit version)

File name (64-bit version)

Microsoft Dynamics CRM 2013 Server

Not applicable


Microsoft Dynamics CRM 2013 for Microsoft Office Outlook



Microsoft Dynamics CRM 2013 E-mail Router



Microsoft Dynamics CRM 2013 Language Pack



Microsoft Dynamics CRM 2013 Reporting Extensions

Not applicable


Update rollup information

Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1 will be available for on-premises customers in Q1 of calendar year 2016.

The following file is available for download from the Microsoft Download Center:

Download Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1

Windows Update installation

Use Windows Update to automatically install Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1. This update rollup will be available on Windows Updates in Q1 of calendar year 2016.

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for installing Windows updates, go to the following Microsoft websites:

Turn automatic updating on or off

Change how Windows installs or notifies you about updatesTo install Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1 by using Windows Update, follow these steps:

  1. Click Start, and then type Update in the Start Search box.

  2. In the list of results, click Windows Update.

  3. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.

  4. If you receive a message that states that important updates are available or that prompts you to review important updates, select the check boxes for any updates that you want to install, and then click OK.

    Note Click any update for more information.

  5. Click Install updates.

  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted to enter an administrator password, type the password. Confirm that you accept the terms if you are prompted to do this.

Manual installation

To manually install Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1, follow these steps.

  1. Go to the following Microsoft Update Catalog website:

    Microsoft Update Catalog

  2. In the Search box, type 3122951, and then click Search.

  3. Click Add to add the update to the basket.

  4. Click Download.

  5. Click Browse, specify the folder to which you want to download the update, and then click OK.

  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.

  7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, exit any active Microsoft Dynamics CRM sessions, and then start a new Microsoft Dynamics CRM session.

  • When you deprovision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language settings. The reprovisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2013 Service Pack 1.

Restart requirementIf you are prompted to restart the computer, do this after you apply the update rollup.

Removal informationYou can uninstall Update Rollup 4 from a server that is running Microsoft Dynamics CRM 2013 Service Pack 1. However, make sure that you back up your databases before you uninstall Update Rollup 4. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Create a full database backup (SQL Server)

Back Up and Restore of System Databases (SQL Server)

Update Rollup 4 for Service Pack 1 resolves the following issues:

  • An Invalid Parameter Error occurs in Dynamics CRM for Phones and Dynamics CRM for Tablets for sub-grid views with Related Entity columns.

  • "Duplicate Key" error in importing solution in upgraded organization.

  • Using Server Side Synchronization bulk Test and Enable for over 100 users Mailboxes fails with the error "EndGetResponse can only be called once for each asynchronous operation"

  • The process of marking an activity as complete times out after the activity was created when accessing CRM via the outlook client using Claims Based Authentication.

  • Deleting Quote Products from the entity navigational area of a Quote form does not trigger recalculation of the price of the quote, so clicking Activate can lock in an incorrect price for the quote.

  • Subgrid view sorting arrow is not pointing in the correct direction.

  • The error, "dialogArguments is undefined" occurs when attempting to delete SharePoint Sites if the site has thousands of child Document Locations.

  • After applying Microsoft Dynamics CRM 2013 Service Pack 1 the SDK getSaveMode function is returning to the incorrect value when reactivating a record. Reference

  • After importing a Solution to an Organization with a custom Default View to an Entity that already has a Default View you will see 2 Default Views for the entity.

  • With Dynamics CRM Formats set to Czech you receive an error message when a Service Activity is scheduled: "The Specified date format is invalid or the date is out of valid range. Enter a valid date in the format: d/M/ yyyy"

  • If you insert multiple email addresses that are separated by semicolons in the TO: line of a mail activity, the email addresses isn't resolved. Instead, you receive a notification: "We found more than one match."

  • Throwing a Business Process Exception from a plugin will only respect one of the line breaks, not multiple, making formatting difficult.

  • There are three wrong translations in the notes section of the activity pane of German CRM 2013 that are misleading to the users: 1. "Insert note" which is translated to "Knoten eingeben" (translated back it comes out as "Insert knot" or "Insert node" as in "XML node"). Expected: "Notiz eingeben." 2. The "done" button is translated to "abgeschlossen" ("closed" in English). Expected: "Fertig." 3. The "Delete Note" button has the German translation of "Diese Rolle l'schen," which means "Delete this role." Expected: "Notiz L'schen."

  • When a team-owned record is reassigned, the inherited shares to the owning team are revoked. This revocation doesn't occur when user owned records are assigned a new owner.

  • Creating large numbers of access teams and adding users to them asynchronously can cause slow performance.

  • When users use 'http://mycrm/myOrg/main.aspx?etn=accountandpagetype=entityrecord' to open a form to create a new account, and then save the new record and go to related activities, the header link to "Return to Form" returns an empty form to create a new record instead of the form that contains all the information of the record that was just created.

  • After you upgrade to CRM 2013 Service Pack 1 Update Rollup 1, you receive this error message when you run scheduled reports: "Details: Could not load file or assembly 'Microsoft.Crm.Reporting.RdlHelper, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference."

  • UTC dates are treated as local when you update records via JavaScript REST.

  • Managed Business Process Flow solution cannot be removed after they are updated by using another solution.

  • When you select "Don't show me this again" on the navigation tour welcome screen and then you clear the cookies in the Internet browser, the navigation tour returns. An option to disable the navigation tour welcome screen was added to OrgDBOrgSettings.

  • The schedule conflict warning message was changed in CRM for Outlook.

  • In Dynamics CRM for Phones, and Dynamics CRM for Tablets an error occurs changing the sort order on a view that has two sort conditions.

  • Data slugs are deleted when saving a template.

  • Recently viewed items are not removed for deleted records when the record is deleted by another user.

  • If a field is created or updated on a custom entity in a version of CRM 2013 SP1 or greater it temporarily disables Entity Auditing.

  • You can't save a check condition or wait condition step if a lookup condition exists on the step.

  • Address information is removed in CRM for some contact records for users who use the CRM for Outlook Client.

  • Images are specified on custom Navigation links are visible in the form designer but are not displayed in the CRM form UI.

  • A recurring appointment in Outlook gets corrupted if the subject of the tracked recurring appointment is updated on the CRM server.

  • When you save a new case by using the SLA feature, you receive this error message:

    TimeTrackingCacheLoader Operation encountered some errors {0}, see log for more detail.

  • If a workflow is created for Appointment creation, and a reoccurring Appointment is synchronized from CRM for Outlook, a duplicate appointment (not another instance of the recurring appointment) gets created in Outlook.

  • A duplicate record error occurs when you save a custom entity.

  • Workflow Designer fields are reset to null after UR2 is installed for hidden custom fields.

  • You can't configure the CRM 2013 Client for Outlook. You receive this error message: "07:55:01| Error| Exception : |NativeError:621a HResult 80040e17 Message: File already exists. Try using a different database name. [ File name = \AppData\Local\Microsoft\MSCRM\Client\MetadataCache-487f5ce3-2487-4b3c-9fd0-cf4d35960949.sdf ]"

  • Dates in the notes title get automatically parsed to UTC format causing confusion to users.

  • Error synchronizing appointments from Exchange to CRM if they are owned by a team.

  • Remaining terms of Entitlement modification, because of case closure doesn't get tracked in the auditing.

  • When adding Marketing Lists from a sub-grid on the Contact entity form in the Microsoft Dynamics CRM Client for Outlook, users get the following script error: "{CrmScriptErrorReport} {ReportVersion}1.0{/ReportVersion} {ScriptErrorDetails} {Message}Object expected{/Message} {Line}1{/Line}"

  • Daylight Savings time corrected for Egypt.

  • When a customer creates an email activity or tracks an email message that contains HTML content, and that content includes STYLE elements to apply CSS to the HTML content of the email, the style information is inherited by the rest of the form in which the email body content is displayed. This can occur on the email activity forms, or when viewing the Activities tab on the Social Pane.

  • Custom Activity metadata error, 'sendermailboxid' field appears flagged as a custom field.

  • Yammer default Group ID is ignored on Entity pages.

  • Clicking "New+" button opens the previously created record form.

  • Clicking "New+" button causes command bar to disappear

  • Solution Import with Custom Action fails. This indicates that the SdkMessageId does not exist.

  • Outlook crashes during CRM MAPI store when it queries CRM metadata.

  • Invalid Argument when you navigate to a view that has a related entity lookup.

  • After you install Update Rollup 3 for Service Pack 1, the form shifts to the right (to the right margin of the lookup list) when you click a lookup in a form if the UI is set to Hebrew.

  • IIS logs showing many HTTP 500 error messages because the MaxCachedCookies parameter is set to the maximum value of 1,000.

  • "Duplicate record" error occurs when you change a newly created record for an entity that has a "N:N" relationship.

  • Custom Fields are disabled in Firefox.

  • When you create a Case Creation Rule by using the Slovak MUI, you receive an "Input string was not in a correct format" error message.

  • Appointments that are tracked by delegates on a user's calendar do not synchronize to CRM.

  • Alert messages appear in the the user's Mailbox record if the e-message mail that is trying to synchronize does not have a Sender.

  • The error System.ArgumentException("An item with the same key has already been added.") occurs and causes Outlook to crash after opening the application.

  • When you update the database, a failure occurs stating: The correlation name 'IsMapiPrivatePLTable' is specified multiple times in a FROM clause.

  • Grid view is not working after using the back button, or navigation in Safari.

  • Outlook crashes after you navigate to a Dashboard in CRM for Outlook.

  • When attempting to assign a Rollup Query the error "An error has occurred. Please return to the home page and try again." occurs.

  • The sharing privilege "Opportunity Sales Process" does not get synchronized when going offline. This only happens when the Read privilege for the Process entity is not set to Org Level Access (Default).

  • The header lines are no longer all on one line for view columns after you update to CRM 2013 SP1 UR3.

  • A report is not displayed in a non-default organization with the internal ADFS URL.

  • Access Denied Permissions dialog does not appear on Save in Chrome browser when you try to edit notes that are owned by another user.

  • Users cannot view async workflows for Quotes Orders and Invoices when they look for "background processes" in the navigation area of the record relationships.

  • If two or more entities have parental relationships with the same entity, deleting that parent record will cause a Foreign Key Constraint error in SQL Server.

  • SLA Timer on cases showing an incorrect time for a non-English locale setup.

  • Dynamic Marketing List members are no longer displayed after you modify the subgrid on the form.

  • When you add a phone call to an account from a subgrid on the Account form, the "call to" and "regarding objects" fields are not prepopulated.

  • The list of activities is not populated on the Social pane because of email activities that are incorrectly formatted as HTLML.

  • The error "User Id invalid" occurs during a call to AddUserToRecordTeamRequest.

  • After you set Set Regarding to an Opportunity, and then you track the email message by using CRM for Outlook, the message is tracked, but the Set Regarding value is removed.

  • Graph does not appear correctly with Fiscal Period setting other than yyyy/01/01.

  • File names are truncated when downloading a file with a Japanese name from Annotation.

  • Inline dialog does not display correctly in CRM for Phones Express.

  • Running a workflow that was created to update the To, From, or Subject field results in the e-mail body getting removed.

  • Users have to select the lookup icon twice if the field being selected does not have focus.

  • The Due Date attribute in not available on the Add Phone Call Quick Form on the Social Pane in Microsoft Dynamics CRM.

  • When you configure a CRM for Outlook client on a Terminal Server, if there are other CRM for Outlook clients you may encounter performance issues when starting the configuration wizard.

  • An email activity including HTML Information can corrupt the entity form when selecting the "Activity Wall".

  • Creating large numbers of Access Teams and adding users to them asynchronously can cause slow performance.

  • Xrm.Page.getAttribute("modifiedon").getValue() returns Invalid seconds data.

  • A display issue may occur when navigating between pages in the grid of a dashboard.

  • When making WCF requests using Claims Authentication, the performance of the CRM server is affected as only one or two threads are being processed at a time.

  • Insert Template does not apply the template to the record, and it needs to be selected a second time before being applied.

  • You can't open records from a grid after you navigate to a record and then return to the grid by using Safari for iOS.

  • The Pipeline Phase (stepname) field is blanked out when an Opportunity is reopened.

  • A data source that contains a comma and a port number causes the organization creation to fail. That is: SQL AlwaysOn.

  • Command bar is missing or not working when opening a chart and moving pages.

  • When running FetchXml based report with a linked entity, you may receive an rsProcessingAborted exception.

  • Two option field type causes an unexpected behavior when formatted to use the "check box" layout.

  • When using mail merge in CRM2013 Service Pack 1 Update Rollup 3 attachments are stripped for subsequent recipients and a message is shown.

  • HTML codes appear in notes with special characters.

  • Opening a recurring Appointment that has been shared with you by another system administrator generates the following error: SecLib::AccessCheckEx failed.

  • An e-mail fails to promote due to a "Bad Conversation Index" error.

  • Messages that are relayed to Exchange and are processed with the forward mailbox will fail and be moved to the undeliverable folder if they are DKIM verified.

  • Email messages that contain ConversationIndex values that do not follow MAPI standards are not promoted in CRM 2013.

  • A JavaScript error occurs when displaying the print preview of a new record with subgrids.

  • Realtime workflows cannot change CustomerIdName.

  • Export to Excel does not align RTL in Hebrew UI.

  • Secured fields being shared with a team having read and write access do not display the value.

  • Messages that are relayed to Exchange, and are processed with the Forward Mailbox that are DKIM verified will fail and be moved to the undeliverable folder.

  • Deleting a Process from a Managed Solution Orphans the process labels, preventing you from installing the same solution again in the future.

  • Annotations are overwritten.

  • Unable to enter the Polish character "?" in the "To" field of an email message created in CRM.

  • Users belonging to more then 250 business units cannot load dashboards because of query performance.

  • DataExported to Excel cannot be reimported if you have duplicate lookup values.

  • CheckPrivilege error when trying to activate a Business Process Flow.

  • Russian Time zone dates show incorrectly in filtered views.

  • During an Export to Excel, zero values for money, or decimal fields are not getting exported.

  • During an Export to Excel, the time segment is not displayed when exporting DateTime fields.

  • Duplicate attributemask values within the same entry cause an Unexpected Error when opening Audit History.

  • Daylight savings time corrected for Turkey.

  • Notes containing Japanese characters do not get decoded.

  • Email messages get stuck in the Outbox if a user has more than one email account configured in Outlook.

  • An error message occurs when an email message is saved and closed: "Unable to get property 'keydown' of undefined or null reference"

Update Rollup 4 for Microsoft Dynamics CRM 2013 Service Pack 1 contains no hotfixes or updates that you must configure manually.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!