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This article describes the fixes that are included in Update Rollup 7 (version 5.1.1186) for Microsoft Azure Site Recovery Provider. Learn about the details of the fixes and the prerequisites that should be validated before you install this update.


Update Rollup 7 for Microsoft Azure Site Recovery Provider applies to all systems that have Windows Azure Hyper-V Recovery Manager Provider version 5.1.1000 or an earlier version installed. These include the following:

  • Microsoft Azure Site Recovery Provider for System Center Virtual Machine Manager (3.3.x.x)

  • Microsoft Azure Site Recovery Provider for Hyper-V (4.6.x.x)

Issues that are fixed in this update

After you apply this update, the following issues are fixed:

  • When you try to enable protection of a virtual machine, you receive the following error message:

    Protection couldn't be enabled for the virtual machine.

    Provider error: Virtual Machine Manager is unable to retrieve previously stored password information.
    Either restore the key data from a previous backup or enter the information again. (Provider error code: 636)

    (Error code: 70094)
    Possible causes: Protection can't be enabled with the virtual machine in its current state. Check the Provider errors for more information.
    Recommendation: Fix any issues in the Event Viewer logs (Applications and Service Logs - MicrosoftAzureRecoveryServices) on the Hyper-V host server. If this virtual machine is enabled for replication on the Hyper-V host, disable this setting. Then try to enable protection again.

  • Test failover of a virtual machine is unsuccessful, and you receive the following error message:

    "The virtual machine 'vm_name' couldn't be started. (Error code: 25005) The Windows Remote Management (WS-Management) service cannot process the request. The object was not found on the server (server_name).

Update information

To resolve these issues, install this update from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Download Download the Update Rollup 7 package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


To install this update, you must have Microsoft Azure Hyper-V Recovery Manager Provider (version 3.5.468.0 or a later version), Azure Site Recovery (version 4.6.660 or a later version), or Azure Site Recovery (version 5.1.1000 or later) installed. 

Note You can check the installed provider version in the Programs and Features item in Control Panel.

Restart information

You don't have to restart the computer after you apply this update. This update automatically stops the System Center Virtual Machine Manager services.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.

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