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Introduction

This article describes the issues that are fixed in Update Rollup 8 for Microsoft System Center 2016 Service Manager. This article also contains the installation instructions for this update.

Improvements and issues that are fixed

  • Fixes an issue that occurs when you create requests that include files as attachments in Self Service Portal that generate erroneous failure messages when the requests are successfully generated.

  • The user inputs that are created while submitting a service request offering are now persisted in case of validation failures, except for file attachments and query results.

  • Filtering on the My Requests page has been enhanced to also search the Description field of the requests in addition to their ID, Title, and Status fields.

  • The email link in the Self-Service Portal is fixed to compose the message by using the correct To address

  • Fixed an issue that prevented the user from entering HTML tag characters in the request details page in Internet Explorer.

  • Made enhancements to :the startup time of the SDK service.

How to obtain Update Rollup 8 for System Center 2016 Service Manager

Update packages for Service Manager are available by manual download.

Manual download

Go to the following website to manually download the update package from the Microsoft Download Center:

Download the Service Manager update package now

Installation Instructions for Service Manager

Before the installation

Before you apply this update, follow these steps:

  1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.

  2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.

  3. Make sure that the update is installed on the Service Manager components in the following order:

    1. Data Warehouse Server

    2. Primary Management Server

    3. Secondary Management Servers

    4. Self Service Portal Server

    5. All Analyst Consoles

  4. If you have customizations in the portal sidebar, edit the sidebar by using the steps in the "Customizing the left menu bar" section of Deploy the new Self-Service Portal.

  5. Make a backup of the Views\Shared\Sidebar.cshtml file.

Installation

  1. Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.

  2. Open the target folder, and then right-click the downloaded file from step 1.

  3. Select Run as administrator.

  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

After the installation

Restart all the consoles as soon as the update is installed.

If any customizations were backed up for the portal sidebar (as mentioned in "Before the installation" steps), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.

Restart the system that is hosting your portal server that is running IIS.

Files updated in this update rollup

The following is a list of files that have changed in this update rollup. If you do not have all previous update rollups installed, files other than those listed here may also be updated. For a complete list of files that are updated, see the "Files Updated in this update rollup" section of all update rollups that were released after your current update rollup.

File Name

File Version

File Size

Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll

7.5.7487.176

103KB

Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll

7.5.7487.176

219KB

Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll

7.5.7487.176

2715KB

Microsoft.EnterpriseManagement.UI.ConsoleFramework.dll

7.5.7487.176

2045KB

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll

7.5.7487.176

1742KB

Microsoft.Mom.CmdbInstanceSubscriptionDataSourceModule.dll

7.5.7487.176

316KB

Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll

7.5.7487.176

101KB

Microsoft.Mom.ServiceCommon.dll

7.5.7487.176

134KB

Microsoft.Mom.Sdk.Authorization.dll

7.5.7487.176

177KB

Microsoft.EnterpriseManagement.DataAccessLayer.dll

7.5.7487.176

2481KB

Microsoft.EnterpriseManagement.Core.dll

7.5.7487.176

4007KB

Microsoft.EnterpriseManagement.NewSMPortal.SDKTransformer.dll

7.5.7487.176

72KB

Microsoft.EnterpriseManagement.NewSMPortal.SMPortalHelper.dll

7.5.7487.176

119KB

SelfServicePortalWebApp.dll

7.5.7487.176

70KB

Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.dll

7.5.7487.176

168KB

Microsoft.EnterpriseManagement.ServiceManager.SharedResources.dll

7.5.7487.176

626KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll

7.5.7487.176

1036KB

Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.resources.dll

7.5.7487.176

46KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.resources.dll

7.5.7487.176

478KB

Microsoft.EnterpriseManagement.UI.Extensions.resources.dll

7.5.7487.176

17KB

Microsoft.DataWarehouse.Interfaces.dll

13.0.1601.5

40KB

Microsoft.EnterpriseManagement.OperationsManager.dll

6.0.6278.0

2142KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

7.5.7487.176

694KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ProblemManagement.Forms.dll

7.5.7487.176

350KB

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Forms.dll

7.5.7487.176

159KB

Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll

7.5.7487.176

240KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll

7.5.7487.176

277KB

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll

7.5.7487.176

400KB

Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.dll

7.5.7487.176

550KB

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Presentation.dll

7.5.7487.176

87KB

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll

7.5.7487.176

338KB

Console.mpb

NA

1304KB

Administration.mpb

NA

1492KB

ActivityManagement.mpb

NA

528KB

ChangeManagement.mpb

NA

388KB

Incident.mpb

NA

952KB

ProblemManagement.mpb

NA

396KB

ReleaseManagement.mpb

NA

464KB

ServiceCatalog.mpb

NA

452KB

ServiceRequest.mpb

NA

496KB

Authoring.mpb

NA

816KB

Announcements.mpb

NA

560KB

Datawarehouse.mpb

NA

252KB

SLAManagement.mpb

NA

344KB

MakeForm.cshtml

NA

29KB

GenericSearch.cshtml

NA

11KB

Index.cshtml

NA

2KB

Article.cshtml

NA

13KB

ActivityDetails.cshtml

NA

22KB

RequestDetails.cshtml

NA

18KB

Sidebar.cshtml

NA

6KB

_Layout.cshtml

NA

12KB

SMAuth.dll

2.0.76.0 

1132KB

main.css

NA

46KB

sidenavigator.js

NA

15KB

header.js

NA

19Kb

index.js

NA

21KB

Offerings.cshtml

NA

5KB

Microsoft.EnterpriseManagement.Core.resources.dll

7.5.7487.176

213KB

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.resources.dll

7.5.7487.176

368KB

build_scdm_db.sql

NA

500KB

build_scdw_db.sql

NA

557KB

build_mom_db_postMPimportSM.sql

NA

45.1KB

build_sm_db.sql

NA

6898KB

SelfServicePortalResources.pt-BR.resx

NA

23KB

SelfServicePortalResources.cs.resx

NA

23KB

SelfServicePortalResources.da.resx

NA

22KB

SelfServicePortalResources.de.resx

NA

23KB

SelfServicePortalResources.el.resx

NA

26KB

SelfServicePortalResources.en.resx

NA

22KB

SelfServicePortalResources.es.resx

NA

23KB

SelfServicePortalResources.fi.resx

NA

22KB

SelfServicePortalResources.fr.resx

NA

23KB

SelfServicePortalResources.hu.resx

NA

23KB

SelfServicePortalResources.it.resx

NA

23KB

SelfServicePortalResources.ja.resx

NA

23KB

SelfServicePortalResources.ko.resx

NA

22KB

SelfServicePortalResources.nl.resx

NA

22KB

SelfServicePortalResources.no.resx

NA

22KB

SelfServicePortalResources.pl.resx

NA

23KB

SelfServicePortalResources.pt.resx

NA

22KB

SelfServicePortalResources.ru.resx

NA

25KB

SelfServicePortalResources.sv.resx

NA

22KB

SelfServicePortalResources.tr.resx

NA

22KB

SelfServicePortalResources.zh-CHS.resx

NA

22KB

SelfServicePortalResources.zh-CHT.resx

NA

22KB
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