User contacts intermittently display an "Updating" status in Lync or Skype for Business

Symptoms

On a computer that's running Windows 8.1 or Windows Server 2012 R2, Lync 2013 or Skype for Business 2015 users are intermittently unable to see the presence status of their contacts. Instead of seeing the correct contact status, the Updating status is displayed for most of their contacts. However when the user double-clicks a contact, a chat session is initiated when the contact is signed in.

Cause

This problem occurs because of a known issue in the Secure Sockets Layer (SSL) fallback that may cause connections to fail when SSL Version 3 is disabled.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows 8.1 or Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Webio.dll

6.3.9600.17787

413,696

01-Apr-2015

02:30

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Webio.dll

6.3.9600.17787

510,976

01-Apr-2015

03:45

x64

Webio.dll

6.3.9600.17787

413,696

01-Apr-2015

02:30

x86

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File name

Package_1_for_kb3051410~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

1,803

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Package_2_for_kb3051410~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

1,803

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Package_for_kb3051410_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

1,681

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Package_for_kb3051410_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

1,451

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

X86_0bb143a2713055c44cda518ac81223f4_31bf3856ad364e35_6.3.9600.17787_none_7504ef4b18f45f26.manifest

File version

Not Applicable

File size

693

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

X86_microsoft-windows-webio_31bf3856ad364e35_6.3.9600.17787_none_f18cf052fa4a29fc.manifest

File version

Not Applicable

File size

2,523

Date (UTC)

01-Apr-2015

Time (UTC)

04:43

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

Amd64_0600d5d031b5741b017a16c2d3db7755_31bf3856ad364e35_6.3.9600.17787_none_8c92bbe313d143d1.manifest

File version

Not Applicable

File size

697

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Amd64_97dbfe5d0f14464575494ee0116d9642_31bf3856ad364e35_6.3.9600.17787_none_2cf4c044d860393b.manifest

File version

Not Applicable

File size

697

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Amd64_microsoft-windows-webio_31bf3856ad364e35_6.3.9600.17787_none_4dab8bd6b2a79b32.manifest

File version

Not Applicable

File size

2,527

Date (UTC)

01-Apr-2015

Time (UTC)

06:10

File name

Package_1_for_kb3051410~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,813

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Package_2_for_kb3051410~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,813

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Package_3_for_kb3051410~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,819

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Package_for_kb3051410_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,969

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Package_for_kb3051410_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,669

Date (UTC)

01-Apr-2015

Time (UTC)

12:34

File name

Wow64_microsoft-windows-webio_31bf3856ad364e35_6.3.9600.17787_none_58003628e7085d2d.manifest

File version

Not Applicable

File size

2,525

Date (UTC)

01-Apr-2015

Time (UTC)

04:42


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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