User photo can't be shown because of malformed EWS URLs in Skype for Business 2016

Work anywhere from any device with Microsoft 365

Upgrade to Microsoft 365 to work anywhere with the latest features and updates.

Upgrade now


Some contacts may have the EWS photo string set in the presence document as escaped XML. This causes Microsoft Skype for Business 2016 to try an invalid URL for a photo download. This fix enables the Skype for Business 2016 client to read the information from escaped XML strings also. This prevents photo download failures in this scenario.

How to get this update

To get this update, install the September 1, 2020, update (KB4484501) for Microsoft Skype for Business 2016.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.