Custom Connector connections fail due to authentication failures.

Sample Error Message:

Alert Your Connection Name connection isn't working


One or more incorrect URLs set during Custom Connection creation.


Prior to attempting to configure a Custom Connector, all of the actions should be verified outside of Power Automate using a tool such as Postman.

Each of the following steps should be performed and succeed in a tool such as Postman prior to configuring the Custom Connector:

  1. Call the OAUTH token retrieval endpoint.

  2. Call the API action using the returned token.

  3. Call the OAUTH token refresh endpoint once the token expires.

  4. Call the API action using the new refreshed token.

Note that only Authorization Code Grant flows and On-Behalf-Of flows support refresh tokens (see this linkfor more information). Implicit Grants and Client Credentials Grants do not suport refresh tokens, so may not be used to authenticate Custom Connectors.

Test Generating OAUTH tokens using Postman

Postman provides a way to easily perform the testing of an endpoint authenticated by OAUTH2. In order to perform this testing, you will need the following information or configurations to have been performed on the endpoint:

  • Get the Microsoft Azure Tenant ID. This is done from the Azure Active Directory blade, and is found under the Properties tab:
    Get TenantId from the Properties tab on the Azure Active Directory Blade

  • Get the Application (Client) ID. This is also done from the Azure Active Directory blade, and is found under the App Registrations tab:
    Azure Active Directory - App Registrations
    followed by:
    Azure Active Directory App Registrations Application ID

  • Ensure that is a valid callback URI for the application
    Azure Active Directory App Registration Redirect Uri

  • Record the Scope(s) for which your application will need to authenticate
    Azure Active Directory App Permissions Scopes

Create Collection, and Get New Access Token in Postman

Now, open Postman, and create a New Collection. On the Authorization tab, choose Type = OAuth 2.0, then enter the following values as shown below:

  • Header Prefix: Bearer

  • Token Name: <user choice>

  • Grant Type: Authorization Code

  • Callback URL: check "Authorize using browser" near this; the URL itself may not be edited

  • Auth URL:<your Tenant Id>/oauth2/v2.0/authorize

  • Acces Token URL:<your Tenant Id>/oauth2/v2.0/authorize

  • Client ID: <your Application Id>

  • Client Secret: <optional, leave blank>

  • Scope: <enter scope(s), separated by spaces>

  • State: <optional, leave blank>

  • Client Authentication: Send client credentials in body

Postman Create Collection

When you click Get New Access Token at the bottom of this dialog, you will first be taken to a browser to authenticate to Azure Active Directory, then automatically redirected back to Postman. If you see an Access Token and Refresh Token in the resulting dialog, you have successfully configured the URLs and may now proceed to create your Custom Connector.

Define OAUTH for Custom Connector

Now that we have all the information verified, it may be populated in the Custom Connector Authorization section as follows:

Populating entries in the Custom Connector OAUTH using previously-defined values:
Client ID
AuthCode URL
Token URL
Refresh URL

Outside Resources

Auth Code Grant

Learning Postman

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