What to do if you can't access a Viva Glint survey

Confirm your eligibility

If you have no active surveys in Viva Glint or new invite emails in your company email account but feel you should have been included in a survey, consult internal FAQs or contact your HR admin to determine your eligibility. In some cases, not all employees (for example, new hires) are included.

Validate your credentials

Your organization may use attribute-based access for surveys, which are often set up for access with a QR code or shortened link. Attribute based access allows you to start a Viva Glint survey by entering two pieces of information (example: employee ID and work email address). If after more than one attempt, you see a message stating that the system "could not validate your credentials" contact your HR admin to confirm your survey eligibility and access information.

Verify that the survey window is still open

Most Viva Glint surveys are open for a two-week timeframe. Check with your HR admin to confirm whether the window for your survey is still open.

Confirm if you've already completed your survey

If you’re presented with a Thank You message when accessing your survey during the survey window, this indicates that you’ve already submitted your responses. Thank you for providing your candid feedback. 

Resolve an error message or blank page

If you see a blank page or error message (for example: a 404-error code): 

• Confirm that you're accessing the survey from a supported browser: Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox.

• Ensure that you're using the most recent browser version available.

• Reload the page using Shift + F5 on Microsoft Windows devices or Command + R on Macintosh devices.

• Copy the survey URL and past into a new browser window.

Manage authentication issues

Your organization may require that you authenticate with Microsoft Entra to access surveys in Viva Glint. If you encounter any issues when logging in, see the following articles for common troubleshooting topics related to multi-factor authentication contact your IT help desk. 

• Common problems with two-step verification for a work or school account

• Troubleshoot problems using Microsoft Authenticator 

Be mindful of scheduled monthly maintenance

To strive for consistent improvement, Viva Glint undergoes monthly maintenance to release new features, enhancements, and fixes. If when attempting to access your survey, you’re presented with a maintenance message, revisit your survey the following day.