When Outlook 2007 or Outlook 2010 is running in Cached mode, users do not see some new e-mail messages

Symptoms

When Outlook 2007 or Outlook 2010 is running in Cached mode, users do not see some new e-mail messages.

Cause

This problem occurs because the ItemProcSearch search folder does not receive notifications that indicate new e-mail messages have arrived, and the e-mail messages are flagged as hidden. Therefore, the e-mail messages are never processed.

Resolution

To resolve this problem in Outlook 2007, follow these steps:

  1. Exit Outlook 2007.

  2. Install the 2007 Microsoft Office suite Service Pack 2.

  3. Click Start, click Run, type outlook/cleanips, and then click OK.

To resolve this problem in Outlook 2010, click Start, click Run, type outlook/cleanips, and then click OK.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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