Symptoms

Consider the following scenario:

  • You have a Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2 Service Pack 1 (SP1) Failover Cluster that is attached to a storage array.

  • This configuration is running native Microsoft Multipath I/O (MPIO) and Microsoft Device Specific Module (MSDSM) functionality.

  • The storage array returns a "02/04/03" (LUN Not Ready - Manual Intervention Required) error.


In this scenario, cluster disks and Cluster Shared Volumes (CSV) disks fail.

Resolution

To resolve this issue, we have released an update rollup for Windows Server 2012 R2, and we have released an hotfix for Windows Server 2012, Windows 7, or Windows Server 2008 R2.

Note This hotfix enables MSDSM to handle the sense code 02/04/03 (LUN Not Ready – Manual Intervention Required). After the hotfix is applied, MSDSM retries I/O through an alternative path to the LUN.

Get the update rollup for Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix information for Windows Server 2012, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows 7 or Windows Server 2008 R2, you must have Service Pack 1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Msdsm.sys

6.1.7601.18613

117,176

27-Sep-2014

01:45

x86

Msdsm.sys

6.1.7601.22821

118,208

27-Sep-2014

01:51

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msdsm.sys

6.1.7601.18613

141,760

27-Sep-2014

02:12

x64

Msdsm.sys

6.1.7601.22821

143,288

27-Sep-2014

02:10

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msdsm.sys

6.1.7601.18613

350,144

27-Sep-2014

01:21

IA-64

Msdsm.sys

6.1.7601.22821

354,744

27-Sep-2014

01:23

IA-64

Windows Server 2012 file information and notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

    6.2.920 0.21 xxx

    Windows Server 2012 R2

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Mpio.sys

6.2.9200.17128

244,032

26-Sep-2014

07:27

x64

Mpio.sys

6.2.9200.21241

244,032

26-Sep-2014

03:58

x64

Msdsm.sys

6.2.9200.17128

183,616

26-Sep-2014

07:27

x64

Msdsm.sys

6.2.9200.21245

183,616

26-Sep-2014

03:58

x64

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb3004075_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,793

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_1_for_kb3004075~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,525

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_2_for_kb3004075_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,792

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_2_for_kb3004075~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,524

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_for_kb3004075_sp1_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,888

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_for_kb3004075_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,923

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Update-bf.mum

File version

Not Applicable

File size

1,622

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

X86_msdsm.inf_31bf3856ad364e35_6.1.7601.18613_none_cc4d977439cea7f9.manifest

File version

Not Applicable

File size

2,075

Date (UTC)

27-Sep-2014

Time (UTC)

02:08

File name

X86_msdsm.inf_31bf3856ad364e35_6.1.7601.22821_none_ccca65a552f62e2d.manifest

File version

Not Applicable

File size

2,075

Date (UTC)

27-Sep-2014

Time (UTC)

02:13

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_msdsm.inf_31bf3856ad364e35_6.1.7601.18613_none_286c32f7f22c192f.manifest

File version

Not Applicable

File size

2,079

Date (UTC)

27-Sep-2014

Time (UTC)

02:33

File name

Amd64_msdsm.inf_31bf3856ad364e35_6.1.7601.22821_none_28e901290b539f63.manifest

File version

Not Applicable

File size

2,079

Date (UTC)

27-Sep-2014

Time (UTC)

02:29

File name

Package_1_for_kb3004075_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,207

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_1_for_kb3004075~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,951

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_2_for_kb3004075_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,802

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_2_for_kb3004075~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,538

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_for_kb3004075_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,304

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_for_kb3004075_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,347

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Update-bf.mum

File version

Not Applicable

File size

2,036

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_msdsm.inf_31bf3856ad364e35_6.1.7601.18613_none_cc4f3b6a39ccb0f5.manifest

File version

Not Applicable

File size

2,077

Date (UTC)

27-Sep-2014

Time (UTC)

02:02

File name

Ia64_msdsm.inf_31bf3856ad364e35_6.1.7601.22821_none_cccc099b52f43729.manifest

File version

Not Applicable

File size

2,077

Date (UTC)

27-Sep-2014

Time (UTC)

02:13

File name

Package_1_for_kb3004075_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,798

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_1_for_kb3004075~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

2,532

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_for_kb3004075_sp1_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Package_for_kb3004075_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,450

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

File name

Update-bf.mum

File version

Not Applicable

File size

1,429

Date (UTC)

27-Sep-2014

Time (UTC)

06:19

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012 R2

File property

Value

File name

Amd64_mpio.inf_31bf3856ad364e35_6.2.9200.17128_none_76414a1c18e4526e.manifest

File version

Not applicable

File size

2,090

Date (UTC)

26-Sep-2014

Time (UTC)

07:30

Platform

Not applicable

File name

Amd64_mpio.inf_31bf3856ad364e35_6.2.9200.21245_none_76b246313214de15.manifest

File version

Not applicable

File size

2,090

Date (UTC)

26-Sep-2014

Time (UTC)

04:01

Platform

Not applicable

File name

Amd64_msdsm.inf_31bf3856ad364e35_6.2.9200.17128_none_2355b035651ba47d.manifest

File version

Not applicable

File size

2,096

Date (UTC)

26-Sep-2014

Time (UTC)

07:31

Platform

Not applicable

File name

Amd64_msdsm.inf_31bf3856ad364e35_6.2.9200.21245_none_23c6ac4a7e4c3024.manifest

File version

Not applicable

File size

2,096

Date (UTC)

26-Sep-2014

Time (UTC)

04:02

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×