Windows crashes when you run applications that use the D3D and GDI Interop surfaces on a computer that has multiple monitors attached and that is running Windows 7 or Windows Server 2008 R2

Symptoms

Consider the following scenario.

  • You use a Windows Display Driver Model (WDDM) 1.1 graphics adapter on a computer that is running Windows 7 or Windows Server 2008 R2.

  • The computer that has multiple monitors attached.

  • You run applications that use the D3D and GDI Interop surfaces.

In this scenario, Windows crashes. For example, Windows crashes when you use the latest version of Windows Live Essentials and certain games.

Cause

This issue occurs because of a pool corruption. This corruption occurs in GDI surfaces during display resolution changes.

Resolution

Update information

How to obtain this update

Microsoft Update

This update is available from the Microsoft Update website:

http://update.microsoft.com

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

All supported IA-64-based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7600.16661

2,326,016

21-Aug-2010

03:41

x86

Win32k.sys

6.1.7600.20787

2,327,552

21-Aug-2010

04:59

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7600.16661

3,122,688

21-Aug-2010

04:10

x64

Win32k.sys

6.1.7600.20787

3,124,224

21-Aug-2010

05:16

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7600.16661

7,413,760

21-Aug-2010

03:31

IA-64

Win32k.sys

6.1.7600.20787

7,415,808

21-Aug-2010

04:35

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_2a1060d576eb65c338e36e3a481aa17c_31bf3856ad364e35_6.1.7600.16661_none_91dee03afedd06b5.manifest

File version

Not applicable

File size

694

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

X86_5c9135a80d578b3fa117078d07a609fe_31bf3856ad364e35_6.1.7600.20787_none_dce9f94e3fc1db94.manifest

File version

Not applicable

File size

694

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_b8db743ffbcdb968.manifest

File version

Not applicable

File size

42,086

Date (UTC)

21-Aug-2010

Time (UTC)

06:07

Platform

Not applicable


File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_b95572ef14f6291e.manifest

File version

Not applicable

File size

42,086

Date (UTC)

21-Aug-2010

Time (UTC)

07:21

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_36230d2edddc649f3a77da4691e7bf51_31bf3856ad364e35_6.1.7600.20787_none_489a8ef6c86df62d.manifest

File version

Not applicable

File size

698

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Amd64_47a9a8106632b396537e9fbd91de4106_31bf3856ad364e35_6.1.7600.16661_none_32591d26fe001cb8.manifest

File version

Not applicable

File size

1,038

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Amd64_8d7e98cab09ed8187824fa7cfea63947_31bf3856ad364e35_6.1.7600.16661_none_ccff3504be23291e.manifest

File version

Not applicable

File size

698

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Amd64_bba513090bb06da7c0d3f8bc1ea6a260_31bf3856ad364e35_6.1.7600.20787_none_ecb1e6b1db544b7b.manifest

File version

Not applicable

File size

1,038

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Amd64_bbb7ab46f9c56c24bf9b4c3e0f84c274_31bf3856ad364e35_6.1.7600.20787_none_a5d574afa05f5695.manifest

File version

Not applicable

File size

698

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Amd64_bcd7be9a1e45d7df868a0ec8918c8b9b_31bf3856ad364e35_6.1.7600.16661_none_79978e6264c24c6b.manifest

File version

Not applicable

File size

698

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_14fa0fc3b42b2a9e.manifest

File version

Not applicable

File size

42,090

Date (UTC)

21-Aug-2010

Time (UTC)

07:08

Platform

Not applicable


File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_15740e72cd539a54.manifest

File version

Not applicable

File size

42,090

Date (UTC)

21-Aug-2010

Time (UTC)

08:27

Platform

Not applicable


File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_1f4eba15e88bec99.manifest

File version

Not applicable

File size

4,178

Date (UTC)

21-Aug-2010

Time (UTC)

06:00

Platform

Not applicable


File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_1fc8b8c501b45c4f.manifest

File version

Not applicable

File size

4,178

Date (UTC)

21-Aug-2010

Time (UTC)

07:14

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_15411c91cc212aaca7771ab4a6a6e283_31bf3856ad364e35_6.1.7600.16661_none_ff78df52c977c78c.manifest

File version

Not applicable

File size

696

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Ia64_6ed9bee40e971b600407c6db1f1d2f37_31bf3856ad364e35_6.1.7600.20787_none_4c50214ffd149129.manifest

File version

Not applicable

File size

696

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Ia64_bbb7ab46f9c56c24bf9b4c3e0f84c274_31bf3856ad364e35_6.1.7600.20787_none_49b87d21e7ffee5b.manifest

File version

Not applicable

File size

697

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Ia64_bcd7be9a1e45d7df868a0ec8918c8b9b_31bf3856ad364e35_6.1.7600.16661_none_1d7a96d4ac62e431.manifest

File version

Not applicable

File size

697

Date (UTC)

21-Aug-2010

Time (UTC)

13:15

Platform

Not applicable


File name

Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_b8dd1835fbcbc264.manifest

File version

Not applicable

File size

42,088

Date (UTC)

21-Aug-2010

Time (UTC)

06:52

Platform

Not applicable


File name

Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_b95716e514f4321a.manifest

File version

Not applicable

File size

42,088

Date (UTC)

21-Aug-2010

Time (UTC)

08:12

Platform

Not applicable


File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_1f4eba15e88bec99.manifest

File version

Not applicable

File size

4,178

Date (UTC)

21-Aug-2010

Time (UTC)

06:00

Platform

Not applicable


File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_1fc8b8c501b45c4f.manifest

File version

Not applicable

File size

4,178

Date (UTC)

21-Aug-2010

Time (UTC)

07:14

Platform

Not applicable

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