Symptoms

Consider the following scenario:

  • You have update 2971850 installed on a computer that is running Windows 8 or Windows Server 2012.

  • You try to import a Microsoft Word document that contains pictures into Windows Journal on the computer.

In this scenario, Windows Journal crashes.

Resolution

To resolve this issue, we have released a hotfix for Windows 8 or Windows Server 2012.

Get the hotfix for Windows 8 or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There is no prerequisite to apply this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.


For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Jnwdrv.dll

0.3.9200.21247

1,086,976

1-Oct-14

22:34

x86

Jnwdui.dll

0.3.9200.16384

169,472

26-Jul-12

3:18

x86

Jnwmon.dll

0.3.9200.16384

19,968

26-Jul-12

3:18

x86

Jnwppr.dll

0.3.9200.16384

23,040

26-Jul-12

3:18

x86

Pdialog.exe

0.3.9200.16384

47,104

26-Jul-12

3:20

x86

Jnwdrv.dll

0.3.9200.21247

1,086,976

1-Oct-14

22:34

x86

Jnwdui.dll

0.3.9200.16384

169,472

26-Jul-12

3:18

x86

Jnwmon.dll

0.3.9200.16384

19,968

26-Jul-12

3:18

x86

Jnwppr.dll

0.3.9200.16384

23,040

26-Jul-12

3:18

x86

Inkdiv.dll

6.2.9200.16384

275,968

26-Jul-12

3:18

x86

Inked.dll

6.2.9200.16384

220,672

26-Jul-12

3:18

x86

Inkobj.dll

6.2.9200.21135

1,413,632

2-Jun-14

22:38

x86

Journal.dll

6.2.9200.21247

1,029,632

1-Oct-14

22:34

x86

Rtscom.dll

6.2.9200.16384

110,592

26-Jul-12

3:19

x86

Blank.jtp

Not Applicable

5,470

2-Jun-12

14:34

Not Applicable

Blue_gradient.jpg

Not Applicable

2,575

2-Jun-12

14:34

Not Applicable

Cave_drawings.gif

Not Applicable

4,587

2-Jun-12

14:34

Not Applicable

Connectivity.gif

Not Applicable

2,319

2-Jun-12

14:34

Not Applicable

Desktop.ini

Not Applicable

91

2-Jun-12

14:34

Not Applicable

Dotted_line.jtp

Not Applicable

11,494

2-Jun-12

14:34

Not Applicable

Dotted_lines.emf

Not Applicable

3,792

2-Jun-12

14:34

Not Applicable

Genko_1.emf

Not Applicable

5,524

2-Jun-12

14:34

Not Applicable

Genko_1.jtp

Not Applicable

13,852

2-Jun-12

14:34

Not Applicable

Genko_2.emf

Not Applicable

10,340

2-Jun-12

14:34

Not Applicable

Genko_2.jtp

Not Applicable

19,596

2-Jun-12

14:34

Not Applicable

Graph.emf

Not Applicable

116,724

2-Jun-12

14:34

Not Applicable

Graph.jtp

Not Applicable

123,228

2-Jun-12

14:34

Not Applicable

Grid_(cm).wmf

Not Applicable

2,920

2-Jun-12

14:34

Not Applicable

Grid_(inch).wmf

Not Applicable

7,498

2-Jun-12

14:34

Not Applicable

Inkseg.dll

6.2.9200.16384

701,440

26-Jul-12

3:18

x86

Jntfiltr.dll

6.2.9200.21247

1,063,936

1-Oct-14

22:34

x86

Journal.exe

6.2.9200.16384

1,924,096

26-Jul-12

3:20

x86

Journal.jnt

Not Applicable

4,544

2-Jun-12

14:34

Not Applicable

Memo.emf

Not Applicable

152,300

2-Jun-12

14:34

Not Applicable

Memo.jtp

Not Applicable

159,598

2-Jun-12

14:34

Not Applicable

Monet.jpg

Not Applicable

2,209

2-Jun-12

14:34

Not Applicable

Month_calendar.emf

Not Applicable

4,192

2-Jun-12

14:34

Not Applicable

Month_calendar.jtp

Not Applicable

10,076

2-Jun-12

14:34

Not Applicable

Mspvwctl.dll

6.2.9200.21247

479,232

1-Oct-14

22:34

x86

Music.emf

Not Applicable

26,036

2-Jun-12

14:34

Not Applicable

Music.jtp

Not Applicable

40,792

2-Jun-12

14:34

Not Applicable

Nbdoc.dll

6.2.9200.21247

1,303,552

1-Oct-14

22:34

x86

Nbmaptip.dll

6.2.9200.16384

47,104

26-Jul-12

3:19

x86

Notebook.jpg

Not Applicable

2,950

2-Jun-12

14:34

Not Applicable

Pine_lumber.jpg

Not Applicable

3,981

2-Jun-12

14:34

Not Applicable

Pretty_peacock.jpg

Not Applicable

5,115

2-Jun-12

14:34

Not Applicable

Psychedelic.jpg

Not Applicable

14,049

2-Jun-12

14:34

Not Applicable

Sand_paper.jpg

Not Applicable

15,776

2-Jun-12

14:34

Not Applicable

Seyes.emf

Not Applicable

37,316

2-Jun-12

14:34

Not Applicable

Seyes.jtp

Not Applicable

43,354

2-Jun-12

14:34

Not Applicable

Shorthand.emf

Not Applicable

81,292

2-Jun-12

14:34

Not Applicable

Shorthand.jtp

Not Applicable

87,898

2-Jun-12

14:34

Not Applicable

Small_news.jpg

Not Applicable

1,990

2-Jun-12

14:34

Not Applicable

Stucco.gif

Not Applicable

1,864

2-Jun-12

14:34

Not Applicable

Tanspecks.jpg

Not Applicable

3,650

2-Jun-12

14:34

Not Applicable

Tiki.gif

Not Applicable

4,638

2-Jun-12

14:34

Not Applicable

To_do_list.emf

Not Applicable

26,720

2-Jun-12

14:34

Not Applicable

To_do_list.jtp

Not Applicable

32,602

2-Jun-12

14:34

Not Applicable

White_chocolate.jpg

Not Applicable

3,168

2-Jun-12

14:34

Not Applicable

Windows journal.lnk

Not Applicable

1,156

25-Jul-12

20:17

Not Applicable

Wrinkled_paper.gif

Not Applicable

15,063

2-Jun-12

14:34

Not Applicable

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Jnwdrv.dll

0.3.9200.21247

1,319,424

1-Oct-14

22:35

x64

Jnwdui.dll

0.3.9200.16384

174,592

26-Jul-12

3:05

x64

Jnwmon.dll

0.3.9200.16384

25,600

26-Jul-12

3:05

x64

Jnwppr.dll

0.3.9200.16384

27,648

26-Jul-12

3:05

x64

Pdialog.exe

0.3.9200.16384

50,688

26-Jul-12

3:08

x64

Jnwdrv.dll

0.3.9200.21247

1,319,424

1-Oct-14

22:35

x64

Jnwdui.dll

0.3.9200.16384

174,592

26-Jul-12

3:05

x64

Jnwmon.dll

0.3.9200.16384

25,600

26-Jul-12

3:05

x64

Jnwppr.dll

0.3.9200.16384

27,648

26-Jul-12

3:05

x64

Inkdiv.dll

6.2.9200.21135

336,384

3-Jun-14

0:03

x64

Inked.dll

6.2.9200.21135

265,216

3-Jun-14

0:03

x64

Inkobj.dll

6.2.9200.21247

2,034,688

1-Oct-14

22:35

x64

Journal.dll

6.2.9200.21247

1,272,832

1-Oct-14

22:35

x64

Rtscom.dll

6.2.9200.16384

166,912

26-Jul-12

3:07

x64

Blank.jtp

Not Applicable

5,470

2-Jun-12

14:34

Not Applicable

Blue_gradient.jpg

Not Applicable

2,575

2-Jun-12

14:34

Not Applicable

Cave_drawings.gif

Not Applicable

4,587

2-Jun-12

14:34

Not Applicable

Connectivity.gif

Not Applicable

2,319

2-Jun-12

14:34

Not Applicable

Desktop.ini

Not Applicable

91

2-Jun-12

14:34

Not Applicable

Dotted_line.jtp

Not Applicable

11,494

2-Jun-12

14:34

Not Applicable

Dotted_lines.emf

Not Applicable

3,792

2-Jun-12

14:34

Not Applicable

Genko_1.emf

Not Applicable

5,524

2-Jun-12

14:34

Not Applicable

Genko_1.jtp

Not Applicable

13,852

2-Jun-12

14:34

Not Applicable

Genko_2.emf

Not Applicable

10,340

2-Jun-12

14:34

Not Applicable

Genko_2.jtp

Not Applicable

19,596

2-Jun-12

14:34

Not Applicable

Graph.emf

Not Applicable

116,724

2-Jun-12

14:34

Not Applicable

Graph.jtp

Not Applicable

123,228

2-Jun-12

14:34

Not Applicable

Grid_(cm).wmf

Not Applicable

2,920

2-Jun-12

14:34

Not Applicable

Grid_(inch).wmf

Not Applicable

7,498

2-Jun-12

14:34

Not Applicable

Inkseg.dll

6.2.9200.21247

881,152

1-Oct-14

22:35

x64

Jntfiltr.dll

6.2.9200.21247

1,306,624

1-Oct-14

22:35

x64

Journal.exe

6.2.9200.21249

2,190,336

1-Oct-14

22:36

x64

Journal.jnt

Not Applicable

4,544

2-Jun-12

14:34

Not Applicable

Memo.emf

Not Applicable

152,300

2-Jun-12

14:34

Not Applicable

Memo.jtp

Not Applicable

159,598

2-Jun-12

14:34

Not Applicable

Monet.jpg

Not Applicable

2,209

2-Jun-12

14:34

Not Applicable

Month_calendar.emf

Not Applicable

4,192

2-Jun-12

14:34

Not Applicable

Month_calendar.jtp

Not Applicable

10,076

2-Jun-12

14:34

Not Applicable

Mspvwctl.dll

6.2.9200.21247

627,712

1-Oct-14

22:35

x64

Music.emf

Not Applicable

26,036

2-Jun-12

14:34

Not Applicable

Music.jtp

Not Applicable

40,792

2-Jun-12

14:34

Not Applicable

Nbdoc.dll

6.2.9200.21247

1,618,432

1-Oct-14

22:35

x64

Nbmaptip.dll

6.2.9200.16384

60,928

26-Jul-12

3:06

x64

Notebook.jpg

Not Applicable

2,950

2-Jun-12

14:34

Not Applicable

Pine_lumber.jpg

Not Applicable

3,981

2-Jun-12

14:34

Not Applicable

Pretty_peacock.jpg

Not Applicable

5,115

2-Jun-12

14:34

Not Applicable

Psychedelic.jpg

Not Applicable

14,049

2-Jun-12

14:34

Not Applicable

Sand_paper.jpg

Not Applicable

15,776

2-Jun-12

14:34

Not Applicable

Seyes.emf

Not Applicable

37,316

2-Jun-12

14:34

Not Applicable

Seyes.jtp

Not Applicable

43,354

2-Jun-12

14:34

Not Applicable

Shorthand.emf

Not Applicable

81,292

2-Jun-12

14:34

Not Applicable

Shorthand.jtp

Not Applicable

87,898

2-Jun-12

14:34

Not Applicable

Small_news.jpg

Not Applicable

1,990

2-Jun-12

14:34

Not Applicable

Stucco.gif

Not Applicable

1,864

2-Jun-12

14:34

Not Applicable

Tanspecks.jpg

Not Applicable

3,650

2-Jun-12

14:34

Not Applicable

Tiki.gif

Not Applicable

4,638

2-Jun-12

14:34

Not Applicable

To_do_list.emf

Not Applicable

26,720

2-Jun-12

14:34

Not Applicable

To_do_list.jtp

Not Applicable

32,602

2-Jun-12

14:34

Not Applicable

White_chocolate.jpg

Not Applicable

3,168

2-Jun-12

14:34

Not Applicable

Windows journal.lnk

Not Applicable

1,156

25-Jul-12

20:15

Not Applicable

Wrinkled_paper.gif

Not Applicable

15,063

2-Jun-12

14:34

Not Applicable

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_529da6969e2e1d6ae4d4e90479bfa575_31bf3856ad364e35_6.2.9200.21250_none_fede4442f3471520.manifest

File version

Not applicable

File size

717

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

File name

X86_771110d0a8afb2dbb81e1788799997bc_31bf3856ad364e35_6.2.9200.21250_none_a33eea3af54c6d90.manifest

File version

Not applicable

File size

716

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

File name

X86_a72d00fc2bbe4274e380ceb71cda2b29_31bf3856ad364e35_6.2.9200.21250_none_5a02fa2e75134c18.manifest

File version

Not applicable

File size

704

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

File name

X86_e313550cd0a385da81060cb09c39c37d_31bf3856ad364e35_6.2.9200.21250_none_5458b4749b3029f8.manifest

File version

Not applicable

File size

714

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

File name

X86_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.2.9200.21250_none_3fb5ec1e377547db.manifest

File version

Not applicable

File size

6,176

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

File name

X86_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.2.9200.21250_none_4ae936c569149955.manifest

File version

Not applicable

File size

5,409

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

File name

X86_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.2.9200.21250_none_c7e1848d217f2c82.manifest

File version

Not applicable

File size

148,791

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

File name

X86_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.2.9200.21250_none_150285058f080094.manifest

File version

Not applicable

File size

136,670

Date (UTC)

02-Oct-2014

Time (UTC)

22:28

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_2d58b3858e8f96a2f9057ea04dc4330a_31bf3856ad364e35_6.2.9200.21250_none_cbe3c93eb5192fa9.manifest

File version

Not applicable

File size

708

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_4d437683c379c651c12d854b3f0eae7d_31bf3856ad364e35_6.2.9200.21250_none_0e9d175accdcdfb4.manifest

File version

Not applicable

File size

721

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_d69dd97714d1b578e0ddcf73059651f0_31bf3856ad364e35_6.2.9200.21250_none_c14203bf019a246c.manifest

File version

Not applicable

File size

718

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_e70584e08eca1bbf04e326fe3192fdbb_31bf3856ad364e35_6.2.9200.21250_none_b9204e10fb22a7ba.manifest

File version

Not applicable

File size

1,080

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.2.9200.21250_none_9bd487a1efd2b911.manifest

File version

Not applicable

File size

6,180

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.2.9200.21250_none_a707d24921720a8b.manifest

File version

Not applicable

File size

5,404

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.2.9200.21250_none_24002010d9dc9db8.manifest

File version

Not applicable

File size

148,795

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.2.9200.21250_none_71212089476571ca.manifest

File version

Not applicable

File size

136,678

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable

File name

X86_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.2.9200.21250_none_c7e1848d217f2c82.manifest

File version

Not applicable

File size

148,791

Date (UTC)

02-Oct-2014

Time (UTC)

22:38

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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