Windows Store apps that are installed in audit mode are removed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

Symptoms

Assume that you start a Windows 8.1-based computer in audit mode. When you try to install several Windows Store apps, Windows restarts unexpectedly, and then returns to audit mode. Additionally, the Windows Store apps are removed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.


The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Appreadiness.dll

6.3.9600.16477

432,128

27-Nov-2013

07:52

Not applicable

Appreadiness.instrumentation.ptxml

Not applicable

777

21-Aug-2013

23:35

Not applicable

Lsm.dll

6.3.9600.16477

534,528

27-Nov-2013

08:17

Not applicable

Workerdd.dll

6.3.9600.16384

12,800

22-Aug-2013

03:14

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Appreadiness.dll

6.3.9600.16477

406,528

27-Nov-2013

08:30

x86

Appreadiness.instrumentation.ptxml

Not applicable

777

21-Aug-2013

23:41

Not applicable

Lsm.dll

6.3.9600.16477

614,400

27-Nov-2013

09:00

x86

Workerdd.dll

6.3.9600.16384

12,800

22-Aug-2013

04:12

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Appreadiness.dll

6.3.9600.16477

530,944

27-Nov-2013

08:32

x64

Appreadiness.instrumentation.ptxml

Not applicable

777

22-Aug-2013

06:46

Not applicable

Lsm.dll

6.3.9600.16477

716,800

27-Nov-2013

09:49

x64

Workerdd.dll

6.3.9600.16384

14,336

22-Aug-2013

11:40

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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