Windows Update Troubleshooter for devices experiencing recurring issues installing monthly security updates

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This article describes the problem addressed by the troubleshooter, what it does to mitigate the problem, and the conditions that can cause it to run. For more information about troubleshooting, see Keep your device running smoothly with recommended troubleshooting.

What problem does this troubleshooter address?

Some devices that are running Windows 10, version 19H1 and above, aren't able to install monthly security updates because of file or metadata corruption within the servicing stack. These devices may not be able to become up to date without a Feature Update. 

How does the troubleshooter mitigate the problem?

The Troubleshooter will mark two distinct keys in the registry. 

  • AllowInPlaceUpgrade will enable the device to install a custom upgrade that will attempt to resolve corruption and get the device up to date. The device will remain on the version of Windows 10 it's currently running, but will be pushed to the latest security update available.

  • UpgradeEligible will ensure that the device is offered the payload that is most likely to resolve any corruption present on the device.

When does the troubleshooter run?

This troubleshooter runs automatically on devices that meet the criteria below and can't be run manually.
We're targeting machines that have the following characteristics:

  • The device is running one of these Windows 10 versions: 19H1, 19H2, 20H1, or 20H2.

  • The device is running a revision below the December 2020 Security Update (12B).

  • The device has failed a Quality Update installation multiple times.

You can check troubleshooting history to see if this troubleshooter has been run on your device by going to Start > Settings > Update & Security > Troubleshoot > View history and looking for the following:
Windows Update Troubleshooter
“Automatically targets the device for an In-Place Upgrade due to recurring installation issues.”

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