Symptoms

Consider the following scenario:

  • User A starts a call with User B in Microsoft Skype for Business 2016 and User B accepts the call.

  • User A tries to transfer the call to User C who is offline.

  • If User C doesn't accept the call, User A receives a "Cannot complete the transfer" error notification.

  • User A clicks the error notification to see the error's details.

  • The error's details shows "Call was not transferred because User A cannot be reached and may be offline."

In this scenario, User C should be shown in the error's details.

Resolution

To fix this issue, install the February 6, 2018, update (KB4011662) for Skype for Business 2016.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.