WSD scan fails when you scan many pages in Windows

Symptoms

Assume that you create a Web Service on Device (WSD) scan environment that has Windows 8.1-based, Windows 8-based, or Windows 7-based computers and a WSD scanner. Then, you try to scan multiple pages of paper through the WSD scanner in one tray. In this situation, the scan fails.

Cause

This issue occurs because WSD does not process the scanned data correctly in some cases.

Resolution

To resolve this issue for Windows 8.1 and Windows Server 2012 R2, install the hotfix that is described in this article.

To resolve this issue for Windows 8 or Windows Server 2012, install update rollup 2928678, or install the hotfix that is described in this article.

To resolve this issue for Windows 7 or Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8 and Windows Server 2012

For more information about how to obtain update rollup 2928678, click the following article number to view the article in the Microsoft Knowledge Base:

2928678 Windows RT, Windows 8, and Windows Server 2012 update rollup: March 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8.1

  • Windows Server 2012 R2

  • Windows 8

  • Windows Server 2012

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 SP1

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.3.9600.16523

436,224

31-Jan-2014

08:19

Not applicable

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

15:37

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.3.9600.16523

507,392

31-Jan-2014

09:08

x86

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

13:15

Not applicable

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

15:37

Not applicable

Wsdapi.dll

6.3.9600.16523

507,392

31-Jan-2014

09:08

x86

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

13:15

Not applicable

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows RT, Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows RT, Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.2.9200.16811

423,424

30-Jan-2014

23:41

Not applicable

Wsdapi.mof

Not applicable

2,348

02-Jun-2012

15:00

Not applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.2.9200.16811

485,888

31-Jan-2014

00:48

x86

Wsdapi.mof

Not applicable

2,348

02-Jun-2012

15:00

Not applicable

Wsdapi.dll

6.2.9200.20930

485,888

31-Jan-2014

06:04

x86

Wsdapi.mof

Not applicable

2,348

02-Jun-2012

15:00

Not applicable

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.2.9200.16811

599,040

31-Jan-2014

00:06

x64

Wsdapi.mof

Not applicable

2,348

02-Jun-2012

15:00

Not applicable

Wsdapi.dll

6.2.9200.20930

599,040

31-Jan-2014

06:20

x64

Wsdapi.mof

Not applicable

2,348

02-Jun-2012

15:00

Not applicable

Wsdapi.dll

6.2.9200.16811

485,888

31-Jan-2014

00:48

x86

Wsdapi.mof

Not applicable

2,348

02-Jun-2012

15:00

Not applicable

Wsdapi.dll

6.2.9200.20930

485,888

31-Jan-2014

06:04

x86

Wsdapi.mof

Not applicable

2,348

02-Jun-2012

15:00

Not applicable

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.1.7601.22669

458,752

29-Apr-2014

02:09

x86

Wsdapi.mof

Not applicable

2,348

10-Jun-2009

21:48

Not applicable

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.1.7601.22669

577,536

29-Apr-2014

02:29

x64

Wsdapi.mof

Not applicable

2,348

10-Jun-2009

21:10

Not applicable

Wsdapi.dll

6.1.7601.22669

458,752

29-Apr-2014

02:09

x86

Wsdapi.mof

Not applicable

2,348

10-Jun-2009

21:48

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wsdapi.dll

6.1.7601.22669

1,384,960

29-Apr-2014

01:43

IA-64

Wsdapi.mof

Not applicable

2,348

10-Jun-2009

21:15

Not applicable

Wsdapi.dll

6.1.7601.22669

458,752

29-Apr-2014

02:09

x86

Wsdapi.mof

Not applicable

2,348

10-Jun-2009

21:48

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1

File property

Value

File name

Arm_2a885061b59f1bba0659147bd5912c18_31bf3856ad364e35_6.3.9600.16523_none_758d9f5acea42ffa.manifest

File version

Not applicable

File size

676

Date (UTC)

01-Feb-2014

Time (UTC)

00:51

Platform

Not applicable

File name

Arm_wsdapi_31bf3856ad364e35_6.3.9600.16523_none_5395a6bc68bd8d72.manifest

File version

Not applicable

File size

6,493

Date (UTC)

31-Jan-2014

Time (UTC)

11:57

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,601

Date (UTC)

01-Feb-2014

Time (UTC)

00:51

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,601

Date (UTC)

01-Feb-2014

Time (UTC)

00:51

Platform

Not applicable

File name

X86_00b3cdacb224ed8149f6cd024959b23b_31bf3856ad364e35_6.3.9600.16523_none_33d47423624dcdb6.manifest

File version

Not applicable

File size

676

Date (UTC)

01-Feb-2014

Time (UTC)

00:51

Platform

Not applicable

File name

X86_wsdapi_31bf3856ad364e35_6.3.9600.16523_none_5393346468c06eac.manifest

File version

Not applicable

File size

6,493

Date (UTC)

31-Jan-2014

Time (UTC)

14:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_6e7d5fb7b9baea0693d24d99e12a67f7_31bf3856ad364e35_6.3.9600.16523_none_815eac565c0d1095.manifest

File version

Not applicable

File size

680

Date (UTC)

01-Feb-2014

Time (UTC)

00:50

Platform

Not applicable

File name

Amd64_f31f5055896eb11a1c88263e559efb3c_31bf3856ad364e35_6.3.9600.16523_none_6b30c4427224fa74.manifest

File version

Not applicable

File size

680

Date (UTC)

01-Feb-2014

Time (UTC)

00:50

Platform

Not applicable

File name

Amd64_wsdapi_31bf3856ad364e35_6.3.9600.16523_none_afb1cfe8211ddfe2.manifest

File version

Not applicable

File size

6,499

Date (UTC)

31-Jan-2014

Time (UTC)

16:48

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,716

Date (UTC)

01-Feb-2014

Time (UTC)

00:50

Platform

Not applicable

File name

Wow64_wsdapi_31bf3856ad364e35_6.3.9600.16523_none_ba067a3a557ea1dd.manifest

File version

Not applicable

File size

6,254

Date (UTC)

31-Jan-2014

Time (UTC)

14:21

Platform

Not applicable


Additional file information for Windows 8 and Windows Server 2012

Additional files for Windows RT

File property

Value

File name

Arm_d8a3a8ac8e842256cb17e3adf30dc0cb_31bf3856ad364e35_6.2.9200.16811_none_983fb532d45d416b.manifest

File version

Not applicable

File size

676

Date (UTC)

31-Jan-2014

Time (UTC)

21:22

Platform

Not applicable

File name

Arm_wsdapi_31bf3856ad364e35_6.2.9200.16811_none_bba9c3201e8465cb.manifest

File version

Not applicable

File size

6,493

Date (UTC)

31-Jan-2014

Time (UTC)

03:32

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,589

Date (UTC)

31-Jan-2014

Time (UTC)

21:22

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,789

Date (UTC)

31-Jan-2014

Time (UTC)

21:22

Platform

Not applicable

File name

X86_1c28936f48d4544ceb076155ecf024df_31bf3856ad364e35_6.2.9200.16811_none_a0e228c1698b9fa2.manifest

File version

Not applicable

File size

676

Date (UTC)

31-Jan-2014

Time (UTC)

21:22

Platform

Not applicable

File name

X86_809ade09fafcf5ccb4403ff48b562712_31bf3856ad364e35_6.2.9200.20930_none_a62fbf5d3f38d2ef.manifest

File version

Not applicable

File size

676

Date (UTC)

31-Jan-2014

Time (UTC)

21:22

Platform

Not applicable

File name

X86_wsdapi_31bf3856ad364e35_6.2.9200.16811_none_bba750c81e874705.manifest

File version

Not applicable

File size

6,493

Date (UTC)

31-Jan-2014

Time (UTC)

01:43

Platform

Not applicable

File name

X86_wsdapi_31bf3856ad364e35_6.2.9200.20930_none_bc1a4d7137b6055a.manifest

File version

Not applicable

File size

6,493

Date (UTC)

31-Jan-2014

Time (UTC)

07:00

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File property

Value

File name

Amd64_4b776108057e4084b19badcf9c8f6a6b_31bf3856ad364e35_6.2.9200.20930_none_a49c5510eee0a225.manifest

File version

Not applicable

File size

1,002

Date (UTC)

31-Jan-2014

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_51c6e401079222419ca4e72d16198338_31bf3856ad364e35_6.2.9200.20930_none_02b6115d097b8686.manifest

File version

Not applicable

File size

680

Date (UTC)

31-Jan-2014

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_5b063df950442cc9066b6c1a84dc5d3f_31bf3856ad364e35_6.2.9200.20930_none_026bd1f9a0c5d615.manifest

File version

Not applicable

File size

680

Date (UTC)

31-Jan-2014

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_8be7ad436e42be057efe57206cb5b373_31bf3856ad364e35_6.2.9200.16811_none_d1a5d50de52b0532.manifest

File version

Not applicable

File size

1,002

Date (UTC)

31-Jan-2014

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_8fafa4f43b1e4056f8c698529a1a0b80_31bf3856ad364e35_6.2.9200.16811_none_f4f7770e0069238a.manifest

File version

Not applicable

File size

680

Date (UTC)

31-Jan-2014

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_ce7a8cc34508c926a16f3a5571e47838_31bf3856ad364e35_6.2.9200.16811_none_c668bbf1286231ac.manifest

File version

Not applicable

File size

680

Date (UTC)

31-Jan-2014

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_wsdapi_31bf3856ad364e35_6.2.9200.16811_none_17c5ec4bd6e4b83b.manifest

File version

Not applicable

File size

6,499

Date (UTC)

31-Jan-2014

Time (UTC)

04:08

Platform

Not applicable

File name

Amd64_wsdapi_31bf3856ad364e35_6.2.9200.20930_none_1838e8f4f0137690.manifest

File version

Not applicable

File size

6,499

Date (UTC)

31-Jan-2014

Time (UTC)

08:39

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,464

Date (UTC)

31-Jan-2014

Time (UTC)

21:20

Platform

Not applicable

File name

Wow64_wsdapi_31bf3856ad364e35_6.2.9200.16811_none_221a969e0b457a36.manifest

File version

Not applicable

File size

6,254

Date (UTC)

31-Jan-2014

Time (UTC)

01:43

Platform

Not applicable

File name

Wow64_wsdapi_31bf3856ad364e35_6.2.9200.20930_none_228d93472474388b.manifest

File version

Not applicable

File size

6,254

Date (UTC)

31-Jan-2014

Time (UTC)

06:59

Platform

Not applicable


Additional file information for Windows 7 and Windows Server 2008 R2


Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_596be2166fa849248a07659314abb46d_31bf3856ad364e35_6.1.7601.22669_none_b3dbd4ba1fbf6058.manifest

File version

Not applicable

File size

676

Date (UTC)

29-Apr-2014

Time (UTC)

06:52

File name

X86_wsdapi_31bf3856ad364e35_6.1.7601.22669_none_c1136e97c4da7cfb.manifest

File version

Not applicable

File size

6,533

Date (UTC)

29-Apr-2014

Time (UTC)

02:43

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File property

Value

File name

Amd64_678db4fecef36b9cace0951d3e9b4860_31bf3856ad364e35_6.1.7601.22669_none_b50e3dd19318e49f.manifest

File version

Not applicable

File size

1,002

Date (UTC)

29-Apr-2014

Time (UTC)

06:52

File name

Amd64_9e6c13a4bb61744c74e705a3fc427268_31bf3856ad364e35_6.1.7601.22669_none_093848d890ed4846.manifest

File version

Not applicable

File size

680

Date (UTC)

29-Apr-2014

Time (UTC)

06:52

File name

Amd64_cd00a0a791968eb8b147dc5a0045f114_31bf3856ad364e35_6.1.7601.22669_none_b5747ea25fd50c5f.manifest

File version

Not applicable

File size

680

Date (UTC)

29-Apr-2014

Time (UTC)

06:52

File name

Amd64_wsdapi_31bf3856ad364e35_6.1.7601.22669_none_1d320a1b7d37ee31.manifest

File version

Not applicable

File size

6,539

Date (UTC)

29-Apr-2014

Time (UTC)

03:00

File name

Wow64_wsdapi_31bf3856ad364e35_6.1.7601.22669_none_2786b46db198b02c.manifest

File version

Not applicable

File size

5,884

Date (UTC)

29-Apr-2014

Time (UTC)

02:27

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_6735b147dcabde9c46668bf315f53cee_31bf3856ad364e35_6.1.7601.22669_none_ab3edcbe32b1ae51.manifest

File version

Not applicable

File size

1,000

Date (UTC)

29-Apr-2014

Time (UTC)

06:52

File name

Ia64_wsdapi_31bf3856ad364e35_6.1.7601.22669_none_c115128dc4d885f7.manifest

File version

Not applicable

File size

6,536

Date (UTC)

29-Apr-2014

Time (UTC)

02:25

File name

Wow64_wsdapi_31bf3856ad364e35_6.1.7601.22669_none_2786b46db198b02c.manifest

File version

Not applicable

File size

5,884

Date (UTC)

29-Apr-2014

Time (UTC)

02:27


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