Cause

This issue occurs because the printer uses the MSxpsPCL6 and MSxpsPS filters. The decimal parsing code in MSxps filter code parses the decimal value incorrectly. Therefore, the print job fails, and a zero-size .prn file is generated.

Resolution

To resolve this issue, we have released a hotfix that has prerequisites.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17661

4,640,256

16-Jan-2015

01:56

x86

Msxpsps.dll

0.3.9600.17661

4,602,368

16-Jan-2015

01:56

x86

V3hostingfilter-pipelineconfig.xml

Not applicable

385

17-Nov-2014

23:24

Not applicable

V3hostingfilter.dll

0.3.9600.17661

44,032

16-Jan-2015

02:03

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17661

5,254,144

16-Jan-2015

02:34

x64

Msxpsps.dll

0.3.9600.17661

5,243,392

16-Jan-2015

02:34

x64

V3hostingfilter-pipelineconfig.xml

Not applicable

385

17-Nov-2014

23:24

Not applicable

V3hostingfilter.dll

0.3.9600.17661

57,344

16-Jan-2015

02:43

x64

For all supported Windows 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17661

3,773,440

16-Jan-2015

01:32

Not applicable

Msxpsps.dll

0.3.9600.17661

3,775,488

16-Jan-2015

01:32

Not applicable

V3hostingfilter-pipelineconfig.xml

Not applicable

385

17-Nov-2014

23:20

Not applicable

V3hostingfilter.dll

0.3.9600.17661

44,032

16-Jan-2015

01:33

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_ntprint4.inf_31bf3856ad364e35_6.3.9600.17661_none_dad27609c00ae3e7.manifest

File version

Not applicable

File size

4,813

Date (UTC)

16-Jan-2015

Time (UTC)

03:26

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.17661_none_36f1118d7868551d.manifest

File version

Not applicable

File size

4,825

Date (UTC)

16-Jan-2015

Time (UTC)

04:20

Additional files for all supported Windows 8.1

File property

Value

File name

Arm_ntprint4.inf_31bf3856ad364e35_6.3.9600.17661_none_dad4e861c00802ad.manifest

File version

Not applicable

File size

4,805

Date (UTC)

16-Jan-2015

Time (UTC)

02:25


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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