Yellow exclamation marks are displayed in Device Manager on an HP Moonshot server cartridge that is running Windows Server 2012

Symptoms

Assume that you install Windows Server 2012 on an HP Moonshot server cartridge. When the server cartridge is configured as a remotely administered device, yellow exclamation marks are displayed on several devices in Device Manager. Additionally, error code 28 or 53 is displayed in the Properties dialog box of each device.

Cause

This issue occurs because Windows incorrectly performs Peripheral Component Interconnect (PCI) enumeration on the Universal Asynchronous Receiver/Transmitter (UART) of Intel Centerton Atom processors.

Note If no driver for serial devices is installed, you receive error code 28. If a driver for serial devices is installed, you receive error code 53.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

Agp440.sys

File version

6.2.9200.16384

File size

63,216

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Isapnp.sys

File version

6.2.9200.16384

File size

22,256

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Msisadrv.sys

File version

6.2.9200.16384

File size

17,136

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Nv_agp.sys

File version

6.2.9200.16384

File size

125,168

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Pci.sys

File version

6.2.9200.16666

File size

234,840

Date (UTC)

13-Jul-2013

Time (UTC)

07:25

Platform

x64

File name

Uliagpkx.sys

File version

6.2.9200.16384

File size

66,800

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Agp440.sys

File version

6.2.9200.16384

File size

63,216

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Isapnp.sys

File version

6.2.9200.16384

File size

22,256

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Msisadrv.sys

File version

6.2.9200.16384

File size

17,136

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Nv_agp.sys

File version

6.2.9200.16384

File size

125,168

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Pci.sys

File version

6.2.9200.20774

File size

234,840

Date (UTC)

13-Jul-2013

Time (UTC)

08:34

Platform

x64

File name

Uliagpkx.sys

File version

6.2.9200.16384

File size

66,800

Date (UTC)

26-Jul-2012

Time (UTC)

05:00

Platform

x64

File name

Ntoskrnl.exe

File version

6.2.9200.16666

File size

6,987,608

Date (UTC)

13-Jul-2013

Time (UTC)

06:43

Platform

x64

File name

Ntoskrnl.exe

File version

6.2.9200.20774

File size

6,957,912

Date (UTC)

13-Jul-2013

Time (UTC)

08:36

Platform

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

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