You can't perform token-based activation in Windows 8.1

Symptoms

If you have third-party middleware installed on a computer that's running Windows 8.1, and you try to perform token-based activation (by using a smart card, for example), activation is unsuccessful.

Cause

This problem occurs because, in this scenario, modern applications in Windows 8.1 do not display a certificate chooser. Additionally, the user is not prompted for a PIN.

Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Smartcardcredentialprovider.dll

6.3.9600.17388

1,054,208

02-Oct-2014

03:59

x86

Windows.devices.smartcards.dll

6.3.9600.17388

624,128

02-Oct-2014

03:56

x86

Immersivetpmvscmgrsvr.exe

6.3.9600.17388

105,472

02-Oct-2014

04:24

x86

Rmttpmvscmgrsvr.exe

6.3.9600.17388

98,816

02-Oct-2014

04:24

x86

Tpmvscmgr.exe

6.3.9600.17388

113,152

02-Oct-2014

04:52

x86

Tpmvscmgrsvr.exe

6.3.9600.17388

99,328

02-Oct-2014

04:24

x86

Basecsp.dll

6.3.9600.17388

168,256

02-Oct-2014

06:28

x86

Scksp.dll

6.3.9600.17388

244,224

02-Oct-2014

05:00

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Smartcardcredentialprovider.dll

6.3.9600.17388

1,394,176

02-Oct-2014

04:14

x64

Windows.devices.smartcards.dll

6.3.9600.17388

903,168

02-Oct-2014

04:09

x64

Immersivetpmvscmgrsvr.exe

6.3.9600.17388

133,632

02-Oct-2014

04:54

x64

Rmttpmvscmgrsvr.exe

6.3.9600.17388

125,952

02-Oct-2014

04:55

x64

Tpmvscmgr.exe

6.3.9600.17388

153,088

02-Oct-2014

05:32

x64

Tpmvscmgrsvr.exe

6.3.9600.17388

126,464

02-Oct-2014

04:55

x64

Basecsp.dll

6.3.9600.17388

196,928

02-Oct-2014

07:11

x64

Scksp.dll

6.3.9600.17388

269,824

02-Oct-2014

05:42

x64

Smartcardcredentialprovider.dll

6.3.9600.17388

1,054,208

02-Oct-2014

03:59

x86

Windows.devices.smartcards.dll

6.3.9600.17388

624,128

02-Oct-2014

03:56

x86

Basecsp.dll

6.3.9600.17388

168,256

02-Oct-2014

06:28

x86

Scksp.dll

6.3.9600.17388

244,224

02-Oct-2014

05:00

x86

For all supported ARM-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Smartcardcredentialprovider.dll

6.3.9600.17388

1,093,632

02-Oct-2014

04:01

Not Applicable

Windows.devices.smartcards.dll

6.3.9600.17388

657,408

02-Oct-2014

04:00

Not Applicable

Immersivetpmvscmgrsvr.exe

6.3.9600.17388

108,544

02-Oct-2014

04:21

Not Applicable

Rmttpmvscmgrsvr.exe

6.3.9600.17388

101,376

02-Oct-2014

04:21

Not Applicable

Tpmvscmgr.exe

6.3.9600.17388

120,832

02-Oct-2014

04:42

Not Applicable

Tpmvscmgrsvr.exe

6.3.9600.17388

101,376

02-Oct-2014

04:21

Not Applicable

Basecsp.dll

6.3.9600.17388

153,416

02-Oct-2014

05:48

Not Applicable

Scksp.dll

6.3.9600.17388

198,656

02-Oct-2014

04:48

Not Applicable

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File name

Package_1_for_kb2979127~31bf3856ad364e35~x86~~6.3.1.1.mum

File version

Not Applicable

File size

3,904

Date (UTC)

03-Oct-2014

Time (UTC)

00:13

File name

Package_for_kb2979127_rtm_gm~31bf3856ad364e35~x86~~6.3.1.1.mum

File version

Not Applicable

File size

1,405

Date (UTC)

03-Oct-2014

Time (UTC)

00:13

File name

Package_for_kb2979127_rtm~31bf3856ad364e35~x86~~6.3.1.1.mum

File version

Not Applicable

File size

1,466

Date (UTC)

03-Oct-2014

Time (UTC)

00:13

File name

X86_0e68817224f4ca3ecbe8052b6726e8e6_31bf3856ad364e35_6.3.9600.17388_none_4ab7bafdc4b39b5d.manifest

File version

Not Applicable

File size

718

Date (UTC)

03-Oct-2014

Time (UTC)

00:13

File name

X86_69e9f1a9cf8784eaca7d6ede6d069dcc_31bf3856ad364e35_6.3.9600.17388_none_dedeabf62a6c6884.manifest

File version

Not Applicable

File size

700

Date (UTC)

03-Oct-2014

Time (UTC)

00:13

File name

X86_83c57f2568f0603210c8141fb445f669_31bf3856ad364e35_6.3.9600.17388_none_b0bda59e68907b14.manifest

File version

Not Applicable

File size

712

Date (UTC)

03-Oct-2014

Time (UTC)

00:13

File name

X86_effbbba129e539e8fa779faa17d6bf15_31bf3856ad364e35_6.3.9600.17388_none_89caa8d3bf42fc0d.manifest

File version

Not Applicable

File size

730

Date (UTC)

03-Oct-2014

Time (UTC)

00:13

File name

X86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17388_none_d6ae53a0de23659d.manifest

File version

Not Applicable

File size

8,738

Date (UTC)

02-Oct-2014

Time (UTC)

06:34

File name

X86_microsoft-windows-d..es-smartcards-winrt_31bf3856ad364e35_6.3.9600.17388_none_d47fff5492086704.manifest

File version

Not Applicable

File size

35,442

Date (UTC)

02-Oct-2014

Time (UTC)

06:34

File name

X86_microsoft-windows-s..artcard-tpm-manager_31bf3856ad364e35_6.3.9600.17388_none_2fb976adfc864d83.manifest

File version

Not Applicable

File size

12,944

Date (UTC)

02-Oct-2014

Time (UTC)

06:34

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.3.9600.17388_none_4a941de49eeed9ba.manifest

File version

Not Applicable

File size

5,782

Date (UTC)

02-Oct-2014

Time (UTC)

06:34

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

Amd64_0f9fbbbc578c050d3938492d900d0fd6_31bf3856ad364e35_6.3.9600.17388_none_2ad4997d3e65fee7.manifest

File version

Not Applicable

File size

722

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Amd64_2bccbdd1203551f2fb8658c955a269ba_31bf3856ad364e35_6.3.9600.17388_none_a271ab5138cd47cb.manifest

File version

Not Applicable

File size

704

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Amd64_69e9f1a9cf8784eaca7d6ede6d069dcc_31bf3856ad364e35_6.3.9600.17388_none_3afd4779e2c9d9ba.manifest

File version

Not Applicable

File size

702

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Amd64_83c57f2568f0603210c8141fb445f669_31bf3856ad364e35_6.3.9600.17388_none_0cdc412220edec4a.manifest

File version

Not Applicable

File size

714

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Amd64_948add25da6fb848258889ab9e1d15a6_31bf3856ad364e35_6.3.9600.17388_none_df04194f17799991.manifest

File version

Not Applicable

File size

716

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Amd64_9ac4852880ced44ec98a8b5c08d1e907_31bf3856ad364e35_6.3.9600.17388_none_737583dada5b5bfc.manifest

File version

Not Applicable

File size

734

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Amd64_effbbba129e539e8fa779faa17d6bf15_31bf3856ad364e35_6.3.9600.17388_none_e5e9445777a06d43.manifest

File version

Not Applicable

File size

732

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Amd64_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17388_none_32ccef249680d6d3.manifest

File version

Not Applicable

File size

8,742

Date (UTC)

02-Oct-2014

Time (UTC)

07:16

File name

Amd64_microsoft-windows-d..es-smartcards-winrt_31bf3856ad364e35_6.3.9600.17388_none_309e9ad84a65d83a.manifest

File version

Not Applicable

File size

35,446

Date (UTC)

02-Oct-2014

Time (UTC)

07:16

File name

Amd64_microsoft-windows-s..artcard-tpm-manager_31bf3856ad364e35_6.3.9600.17388_none_8bd81231b4e3beb9.manifest

File version

Not Applicable

File size

12,948

Date (UTC)

02-Oct-2014

Time (UTC)

07:16

File name

Amd64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.3.9600.17388_none_a6b2b968574c4af0.manifest

File version

Not Applicable

File size

5,786

Date (UTC)

02-Oct-2014

Time (UTC)

07:16

File name

Package_1_for_kb2979127~31bf3856ad364e35~amd64~~6.3.1.1.mum

File version

Not Applicable

File size

2,979

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Package_2_for_kb2979127~31bf3856ad364e35~amd64~~6.3.1.1.mum

File version

Not Applicable

File size

2,761

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Package_3_for_kb2979127~31bf3856ad364e35~amd64~~6.3.1.1.mum

File version

Not Applicable

File size

2,282

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Package_4_for_kb2979127~31bf3856ad364e35~amd64~~6.3.1.1.mum

File version

Not Applicable

File size

2,303

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Package_5_for_kb2979127~31bf3856ad364e35~amd64~~6.3.1.1.mum

File version

Not Applicable

File size

2,076

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Package_for_kb2979127_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.1.mum

File version

Not Applicable

File size

2,528

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

Package_for_kb2979127_rtm~31bf3856ad364e35~amd64~~6.3.1.1.mum

File version

Not Applicable

File size

2,571

Date (UTC)

03-Oct-2014

Time (UTC)

00:20

File name

X86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17388_none_d6ae53a0de23659d.manifest

File version

Not Applicable

File size

8,738

Date (UTC)

02-Oct-2014

Time (UTC)

06:34

File name

X86_microsoft-windows-d..es-smartcards-winrt_31bf3856ad364e35_6.3.9600.17388_none_d47fff5492086704.manifest

File version

Not Applicable

File size

35,442

Date (UTC)

02-Oct-2014

Time (UTC)

06:34

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.3.9600.17388_none_4a941de49eeed9ba.manifest

File version

Not Applicable

File size

5,782

Date (UTC)

02-Oct-2014

Time (UTC)

06:34

Additional files for all supported ARM-based versions of Windows 8.1

File name

Arm_662be9e176d305a7381b9b75099c5c87_31bf3856ad364e35_6.3.9600.17388_none_89bd24e61d2ccc14.manifest

File version

Not Applicable

File size

700

Date (UTC)

03-Oct-2014

Time (UTC)

00:15

File name

Arm_ab2a8cde3bc12f0a135399f55d18fb6f_31bf3856ad364e35_6.3.9600.17388_none_c4adf6a359e29fc5.manifest

File version

Not Applicable

File size

718

Date (UTC)

03-Oct-2014

Time (UTC)

00:15

File name

Arm_d1c4818da47a64c773fac88d868eebb1_31bf3856ad364e35_6.3.9600.17388_none_c98dcec8a4fecc1b.manifest

File version

Not Applicable

File size

730

Date (UTC)

03-Oct-2014

Time (UTC)

00:15

File name

Arm_fccbe11aea360a056f7294f9b07c3963_31bf3856ad364e35_6.3.9600.17388_none_bcfbdb15920354f7.manifest

File version

Not Applicable

File size

712

Date (UTC)

03-Oct-2014

Time (UTC)

00:15

File name

Arm_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.3.9600.17388_none_d6b0c5f8de208463.manifest

File version

Not Applicable

File size

8,738

Date (UTC)

02-Oct-2014

Time (UTC)

05:51

File name

Arm_microsoft-windows-d..es-smartcards-winrt_31bf3856ad364e35_6.3.9600.17388_none_d48271ac920585ca.manifest

File version

Not Applicable

File size

35,442

Date (UTC)

02-Oct-2014

Time (UTC)

05:51

File name

Arm_microsoft-windows-s..artcard-tpm-manager_31bf3856ad364e35_6.3.9600.17388_none_2fbbe905fc836c49.manifest

File version

Not Applicable

File size

12,944

Date (UTC)

02-Oct-2014

Time (UTC)

05:51

File name

Arm_microsoft-windows-smartcardksp_31bf3856ad364e35_6.3.9600.17388_none_4a96903c9eebf880.manifest

File version

Not Applicable

File size

5,782

Date (UTC)

02-Oct-2014

Time (UTC)

05:51

File name

Package_1_for_kb2979127~31bf3856ad364e35~arm~~6.3.1.1.mum

File version

Not Applicable

File size

3,904

Date (UTC)

03-Oct-2014

Time (UTC)

00:15

File name

Package_for_kb2979127_rtm_gm~31bf3856ad364e35~arm~~6.3.1.1.mum

File version

Not Applicable

File size

1,405

Date (UTC)

03-Oct-2014

Time (UTC)

00:15

File name

Package_for_kb2979127_rtm~31bf3856ad364e35~arm~~6.3.1.1.mum

File version

Not Applicable

File size

1,466

Date (UTC)

03-Oct-2014

Time (UTC)

00:15


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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