Symptoms

Consider the following scenario:

  • In a network environment, you manage software restriction policies by applying AppLocker rules.

  • You apply the AppLocker rules by using a Group Policy setting.

  • You log on a client computer in the network. The computer¬†is running Windows 7 or Windows Server 2008 R2.¬†

In this scenario, you cannot access allowed applications.

Note This issue is more likely to occur on client computers that have a slow WAN connection.

Cause

This issue occurs because the synchronization mechanism between Group Policy and AppLocker is broken.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not applicable

3,013

16-Jul-2011

04:37

Not applicable

Appid.sys

6.1.7600.21010

50,176

16-Jul-2011

02:39

x86

Appidapi.dll

6.1.7600.16385

50,688

14-Jul-2009

01:14

x86

Appidcertstorecheck.exe

6.1.7600.16385

16,896

14-Jul-2009

01:14

x86

Appidpolicyconverter.exe

6.1.7600.21010

97,792

16-Jul-2011

04:22

x86

Appidsvc.dll

6.1.7600.21010

29,696

16-Jul-2011

04:23

x86

Appid-ppdlic.xrm-ms

Not applicable

3,013

16-Jul-2011

05:08

Not applicable

Appid.sys

6.1.7601.17514

50,176

20-Nov-2010

09:29

x86

Appidapi.dll

6.1.7600.16385

50,688

14-Jul-2009

01:14

x86

Appidcertstorecheck.exe

6.1.7600.16385

16,896

14-Jul-2009

01:14

x86

Appidpolicyconverter.exe

6.1.7601.21772

97,792

16-Jul-2011

04:50

x86

Appidsvc.dll

6.1.7601.21772

29,696

16-Jul-2011

04:51

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not applicable

3,013

16-Jul-2011

05:34

Not applicable

Appid.sys

6.1.7600.21010

61,440

16-Jul-2011

03:16

x64

Appidapi.dll

6.1.7600.16385

58,368

14-Jul-2009

01:40

x64

Appidcertstorecheck.exe

6.1.7600.16385

17,920

14-Jul-2009

01:38

x64

Appidpolicyconverter.exe

6.1.7600.21010

148,480

16-Jul-2011

05:17

x64

Appidsvc.dll

6.1.7600.21010

34,304

16-Jul-2011

05:19

x64

Appid-ppdlic.xrm-ms

Not applicable

3,013

16-Jul-2011

05:44

Not applicable

Appid.sys

6.1.7601.17514

61,440

20-Nov-2010

10:14

x64

Appidapi.dll

6.1.7600.16385

58,368

14-Jul-2009

01:40

x64

Appidcertstorecheck.exe

6.1.7600.16385

17,920

14-Jul-2009

01:38

x64

Appidpolicyconverter.exe

6.1.7601.21772

148,480

16-Jul-2011

05:24

x64

Appidsvc.dll

6.1.7601.21772

34,304

16-Jul-2011

05:25

x64

Appidapi.dll

6.1.7600.21010

50,688

16-Jul-2011

04:23

x86

Appidapi.dll

6.1.7601.21772

50,688

16-Jul-2011

04:51

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not applicable

3,013

16-Jul-2011

04:15

Not applicable

Appid.sys

6.1.7600.21010

130,560

16-Jul-2011

02:27

IA-64

Appidapi.dll

6.1.7600.16385

116,736

14-Jul-2009

01:45

IA-64

Appidcertstorecheck.exe

6.1.7600.21010

39,424

16-Jul-2011

03:59

IA-64

Appidpolicyconverter.exe

6.1.7600.21010

282,624

16-Jul-2011

03:59

IA-64

Appidsvc.dll

6.1.7600.21010

74,240

16-Jul-2011

04:01

IA-64

Appid-ppdlic.xrm-ms

Not applicable

3,013

16-Jul-2011

04:28

Not applicable

Appid.sys

6.1.7601.17514

130,560

20-Nov-2010

08:39

IA-64

Appidapi.dll

6.1.7600.16385

116,736

14-Jul-2009

01:45

IA-64

Appidcertstorecheck.exe

6.1.7601.21772

39,424

16-Jul-2011

04:10

IA-64

Appidpolicyconverter.exe

6.1.7601.21772

282,624

16-Jul-2011

04:10

IA-64

Appidsvc.dll

6.1.7601.21772

74,240

16-Jul-2011

04:12

IA-64

Appidapi.dll

6.1.7600.21010

50,688

16-Jul-2011

04:23

x86

Appidapi.dll

6.1.7601.21772

50,688

16-Jul-2011

04:51

x86

Workaround

To work around this issue, use local rules for software restriction.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about AppLocker, visit the following Microsoft TechNet website:

General information about AppLockerFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,328

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

X86_45e6e4893f2193b5e2e1bdb6dea658ba_31bf3856ad364e35_6.1.7601.21772_none_0ae1f9e849d181c1.manifest

File version

Not applicable

File size

693

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

X86_578bac36e7875a0e9376267fd5a2162c_31bf3856ad364e35_6.1.7600.21010_none_c8a76bf5ef512e98.manifest

File version

Not applicable

File size

693

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

X86_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_57f292dc2c6463fc.manifest

File version

Not applicable

File size

15,227

Date (UTC)

16-Jul-2011

Time (UTC)

08:24

Platform

Not applicable

File name

X86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_599a38cc29b976fa.manifest

File version

Not applicable

File size

15,227

Date (UTC)

16-Jul-2011

Time (UTC)

08:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_aa87f25c511626b9c7111e7907bce80c_31bf3856ad364e35_6.1.7601.21772_none_9b8d74dad8183a82.manifest

File version

Not applicable

File size

1,036

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Amd64_ace7f58af333599c833bb59d62312fd9_31bf3856ad364e35_6.1.7600.21010_none_2580c4b07e1a71ff.manifest

File version

Not applicable

File size

1,036

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_b4112e5fe4c1d532.manifest

File version

Not applicable

File size

15,231

Date (UTC)

16-Jul-2011

Time (UTC)

08:33

Platform

Not applicable

File name

Amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_b5b8d44fe216e830.manifest

File version

Not applicable

File size

15,231

Date (UTC)

16-Jul-2011

Time (UTC)

08:33

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,344

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_be65d8b21922972d.manifest

File version

Not applicable

File size

3,356

Date (UTC)

16-Jul-2011

Time (UTC)

04:45

Platform

Not applicable

File name

Wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_c00d7ea21677aa2b.manifest

File version

Not applicable

File size

3,356

Date (UTC)

16-Jul-2011

Time (UTC)

05:14

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_67065773ce3b7d6515b425284f9e052f_31bf3856ad364e35_6.1.7600.21010_none_fa2276da45e25e75.manifest

File version

Not applicable

File size

1,034

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Ia64_8a037e5fd073cd3420c3eda3d168a207_31bf3856ad364e35_6.1.7601.21772_none_ab94e189c83469fc.manifest

File version

Not applicable

File size

1,034

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Ia64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_57f436d22c626cf8.manifest

File version

Not applicable

File size

15,229

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Ia64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_599bdcc229b77ff6.manifest

File version

Not applicable

File size

15,229

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,947

Date (UTC)

16-Jul-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_be65d8b21922972d.manifest

File version

Not applicable

File size

3,356

Date (UTC)

16-Jul-2011

Time (UTC)

04:45

Platform

Not applicable

File name

Wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_c00d7ea21677aa2b.manifest

File version

Not applicable

File size

3,356

Date (UTC)

16-Jul-2011

Time (UTC)

05:14

Platform

Not applicable

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