You cannot access virtual machines that are hosted on Azure hosting services through a VPN connection in Windows

This issue occurs when the Routing and Remote Access service (RRAS) crashes and gets restarted later.

Cause

This issue occurs because the VPN tunnel interface on the gateway is in a corrupted state after RRAS crashes and gets restarted.

Resolution

To resolve this issue, we have released an update and a hotfix for Windows 8.1 or Windows Server 2012 R2.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated December 2014.

Get the December 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1 or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

18-Jun-2013

12:33

Not applicable

Kmddsp.tsp

6.3.9600.17484

39,424

08-Nov-2014

03:13

Not applicable

Ndistapi.sys

6.3.9600.17484

20,480

08-Nov-2014

03:17

x86

Ndproxy.sys

6.3.9600.17626

51,200

06-Jan-2015

02:19

x86

Pppmenu.scp

Not applicable

2,817

18-Jun-2013

12:34

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,374

06-Jan-2015

03:11

Not applicable

Rascfg.dll

6.3.9600.17626

164,864

06-Jan-2015

01:02

x86

Rasctrnm.h

Not applicable

1,820

18-Jun-2013

12:34

Not applicable

Rasdiag.dll

6.3.9600.17484

61,440

08-Nov-2014

02:48

x86

Rasmxs.dll

6.3.9600.17484

33,280

08-Nov-2014

03:13

x86

Rasser.dll

6.3.9600.17484

22,528

08-Nov-2014

03:13

x86

Wanarp.sys

6.3.9600.17626

66,048

06-Jan-2015

02:17

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

18-Jun-2013

15:03

Not applicable

Kmddsp.tsp

6.3.9600.17484

48,128

08-Nov-2014

03:56

Not applicable

Ndistapi.sys

6.3.9600.17484

24,576

08-Nov-2014

04:00

x64

Ndproxy.sys

6.3.9600.17626

72,192

06-Jan-2015

03:01

x64

Pppmenu.scp

Not applicable

2,817

18-Jun-2013

15:03

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,374

06-Jan-2015

03:54

Not applicable

Rascfg.dll

6.3.9600.17626

185,856

06-Jan-2015

01:12

x64

Rasctrnm.h

Not applicable

1,820

18-Jun-2013

15:03

Not applicable

Rasdiag.dll

6.3.9600.17484

77,824

08-Nov-2014

03:24

x64

Rasmxs.dll

6.3.9600.17484

43,008

08-Nov-2014

03:56

x64

Rasser.dll

6.3.9600.17484

30,208

08-Nov-2014

03:56

x64

Wanarp.sys

6.3.9600.17626

80,896

06-Jan-2015

02:59

x64

Cis.scp

Not applicable

735

18-Jun-2013

12:33

Not applicable

Kmddsp.tsp

6.3.9600.17484

39,424

08-Nov-2014

03:13

Not applicable

Pppmenu.scp

Not applicable

2,817

18-Jun-2013

12:34

Not applicable

Rascfg.dll

6.3.9600.17626

164,864

06-Jan-2015

01:02

x86

Rasctrnm.h

Not applicable

1,820

18-Jun-2013

12:34

Not applicable

Rasdiag.dll

6.3.9600.17484

61,440

08-Nov-2014

02:48

x86

Rasmxs.dll

6.3.9600.17484

33,280

08-Nov-2014

03:13

x86

Rasser.dll

6.3.9600.17484

22,528

08-Nov-2014

03:13

x86

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_583f411911dc4b9928b5d892f92ca0f3_31bf3856ad364e35_6.3.9600.17626_none_e69907f0f41cdf19.manifest

File version

Not applicable

File size

695

Date (UTC)

06-Jan-2015

Time (UTC)

13:29

Platform

Not applicable

File name

X86_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.17626_none_a2c2fb6e95d67675.manifest

File version

Not applicable

File size

44,614

Date (UTC)

06-Jan-2015

Time (UTC)

13:31

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_9673994b7adbd354f212aa2fc25c27e3_31bf3856ad364e35_6.3.9600.17626_none_ecb3efe67b6d9815.manifest

File version

Not applicable

File size

699

Date (UTC)

06-Jan-2015

Time (UTC)

13:29

Platform

Not applicable

File name

Amd64_bd2d067328d41d0207bf247c28c53657_31bf3856ad364e35_6.3.9600.17626_none_7452059c2d95c4ba.manifest

File version

Not applicable

File size

699

Date (UTC)

06-Jan-2015

Time (UTC)

13:29

Platform

Not applicable

File name

Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.17626_none_fee196f24e33e7ab.manifest

File version

Not applicable

File size

44,620

Date (UTC)

06-Jan-2015

Time (UTC)

13:34

Platform

Not applicable

File name

Wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.17626_none_093641448294a9a6.manifest

File version

Not applicable

File size

31,615

Date (UTC)

06-Jan-2015

Time (UTC)

13:34

Platform

Not applicable



Status

Microsoft has confirmed that this is an update for the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, see the Description of the standard terminology that is used to describe Microsoft software updates.

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