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On a computer that is running Windows Vista or a later version of Windows, when you try to establish a connection to an Internet printer, you may receive an error message that resembles the following:

Windows cannot connect to the printer. Check the printer name and try again. If this is a network printer, make sure that the printer is turned on, and that the printer address is correct.


This problem may occur if the Internet Printing Client feature is disabled on the computer. This problem may also occur if the Internet Printing Client has recently been enabled and the Print Spooler service has not restarted.

To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.

Let me fix it myself

To resolve this problem yourself, restart the Print Spooler service after you enable the Internet Printing Client feature.

  1. Enable the Internet Printing Client feature on the computer. To do this, follow these steps:

    1. Click Start Start button , type Programs and Features in the Start Search box, and then press ENTER.

    2. Click Turn Windows features on or off.

    3. In the Windows Features dialog box, expand Print Services, click to select the Internet Printing Client check box, and then click OK.

  2. Restart the computer or restart the Print Spooler service. To restart the Print Spooler service, follow these steps:

    1. Click Start Start button , type Administrative Tools in the Start Search box, and then press ENTER.

    2. Double-click Services.

    3. Right-click Print Spooler, and then click Restart.

  3. Try to install the Internet printer again.

For troubleshooting steps and an automatic fix for common printer problems in Windows, please see the following Microsoft web page:

Troubleshooter: Printer problems in Windows

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