You cannot connect to the POP server if you do not select the Remember Password option when you configure a POP/SMTP account in Outlook 2003 on a computer that is running Windows 7 or Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You configure a Post Office Protocol (POP) and Simple Mail Transfer Protocol (SMTP) account in Microsoft Office Outlook 2003 and do not select the Remember password option.

  • You click Send/Receive in Outlook 2003 to connect to the POP server.

  • When the Enter Network Password dialog box occurs, type your user name and password and do not select the Save this password in your password list option.

In this scenario, you cannot log on to the POP server. Additionally, the Enter Network Password dialog box appears repeatedly.

Cause

This issue occurs because the Inetcomm.dll component in Windows 7 and in Windows Server 2008 R2 always returns an error when you do not select the Remember password option.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Inetcomm.dll

6.1.7600.20916

740,864

05-Mar-2011

05:51

Inetcomm.dll

6.1.7601.21675

741,888

05-Mar-2011

05:23

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Inetcomm.dll

6.1.7600.20916

976,896

05-Mar-2011

06:22

Inetcomm.dll

6.1.7601.21675

976,896

05-Mar-2011

06:17

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Inetcomm.dll

6.1.7600.20916

2,332,672

05-Mar-2011

05:16

Inetcomm.dll

6.1.7601.21675

2,332,672

05-Mar-2011

05:11

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_24dd6bd657d4b15a4ffa61503de6e416_31bf3856ad364e35_6.1.7600.20916_none_a8965886a5358751.manifest

File version

Not applicable

File size

701

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

X86_bb375c59eb786ae6c69143c8f32f9947_31bf3856ad364e35_6.1.7601.21675_none_df674d7a4f4d66f4.manifest

File version

Not applicable

File size

701

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20916_none_7a5dd694d2c42127.manifest

File version

Not applicable

File size

58,392

Date (UTC)

07-Mar-2011

Time (UTC)

10:22

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21675_none_7c0251e2d01c1e3b.manifest

File version

Not applicable

File size

58,392

Date (UTC)

07-Mar-2011

Time (UTC)

10:22

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_1adb70f6c6554c68e65123ecc96c8851_31bf3856ad364e35_6.1.7600.20916_none_5da978a421a24e6b.manifest

File version

Not applicable

File size

705

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

Amd64_7a4832b02eb2c1fa69653bb60717ac7a_31bf3856ad364e35_6.1.7600.20916_none_9157e20ba154a38c.manifest

File version

Not applicable

File size

1,050

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

Amd64_9b06866f3f3a93643400708bdb88a727_31bf3856ad364e35_6.1.7601.21675_none_30f723ba675cad70.manifest

File version

Not applicable

File size

1,050

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

Amd64_a3ff318a85f44c5022c5ff1236525e20_31bf3856ad364e35_6.1.7601.21675_none_3993a416a07b37a4.manifest

File version

Not applicable

File size

705

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

Amd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20916_none_d67c72188b21925d.manifest

File version

Not applicable

File size

58,396

Date (UTC)

07-Mar-2011

Time (UTC)

10:25

File name

Amd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21675_none_d820ed6688798f71.manifest

File version

Not applicable

File size

58,396

Date (UTC)

07-Mar-2011

Time (UTC)

10:25

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_a00ecb45fc0aa3f6244ef7baf5add225_31bf3856ad364e35_6.1.7600.20916_none_1dbf28ee1071eef1.manifest

File version

Not applicable

File size

1,048

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

Ia64_daf4e3605366fe44c8a6c188890f7ebf_31bf3856ad364e35_6.1.7601.21675_none_3e4927859043ed06.manifest

File version

Not applicable

File size

1,048

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

Ia64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20916_none_7a5f7a8ad2c22a23.manifest

File version

Not applicable

File size

58,394

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

File name

Ia64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21675_none_7c03f5d8d01a2737.manifest

File version

Not applicable

File size

58,394

Date (UTC)

07-Mar-2011

Time (UTC)

10:18

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