You cannot copy a large file and paste the file to a multi-core computer that is running Windows 7 when the computer contains a network adapter that does not support the RSS feature

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Symptoms

You try to copy a large file from one computer (computer 1) and paste it to another computer (computer 2) through a network cable. If the file is larger than several gigabytes, the copy and paste operation fails. Additionally, you receive an error message that resembles the following:

Insufficient system resources

This issue occurs when the following conditions are true:

  • Computer 1 is running Windows Vista or a later version of Windows.

  • Computer 2 is running Windows 7 and has a multi-core processor.

  • Computer 2 contains a network adapter that does not support the receive-side scaling (RSS) feature.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information note

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.1.7600.20784

113,664

19-Aug-2010

04:13

x86

Srv2.sys

6.1.7600.20784

308,736

19-Aug-2010

04:13

x86

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.1.7600.20784

161,792

19-Aug-2010

05:03

x64

Srv2.sys

6.1.7600.20784

402,944

19-Aug-2010

05:04

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the receive-side scaling feature, visit the following Microsoft website:

Introduction to the RSS feature and related resourcesFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

X86_808f525b30707e342b0a45f271cd61fc_31bf3856ad364e35_6.1.7600.20784_none_b8dde2da25a923da.manifest

File version

Not applicable

File size

704

Date (UTC)

19-Aug-2010

Time (UTC)

15:30

Platform

Not applicable


File name

X86_d6a2f44b0a6b2372861dfde13e3040e7_31bf3856ad364e35_6.1.7600.20784_none_7a04a5463e0854bc.manifest

File version

Not applicable

File size

700

Date (UTC)

19-Aug-2010

Time (UTC)

15:30

Platform

Not applicable


File name

X86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.1.7600.20784_none_0435268a8a992a10.manifest

File version

Not applicable

File size

2,552

Date (UTC)

19-Aug-2010

Time (UTC)

07:07

Platform

Not applicable


File name

X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7600.20784_none_da4b91c570edc71f.manifest

File version

Not applicable

File size

2,655

Date (UTC)

19-Aug-2010

Time (UTC)

07:00

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_69f7645fe8c3101da39085fae6443916_31bf3856ad364e35_6.1.7600.20784_none_611943da3751a22d.manifest

File version

Not applicable

File size

704

Date (UTC)

19-Aug-2010

Time (UTC)

15:30

Platform

Not applicable


File name

Amd64_8097c0b3a04829197a3c91e93a8e997a_31bf3856ad364e35_6.1.7600.20784_none_bf5eca04221f82c7.manifest

File version

Not applicable

File size

708

Date (UTC)

19-Aug-2010

Time (UTC)

15:30

Platform

Not applicable


File name

Amd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.1.7600.20784_none_6053c20e42f69b46.manifest

File version

Not applicable

File size

2,554

Date (UTC)

19-Aug-2010

Time (UTC)

08:20

Platform

Not applicable


File name

Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7600.20784_none_366a2d49294b3855.manifest

File version

Not applicable

File size

2,657

Date (UTC)

19-Aug-2010

Time (UTC)

08:12

Platform

Not applicable

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