Symptoms

When you try to download a video from the Microsoft Xbox Video app directly to an additional SD card or a USB disk, the download process stops at 99 percent, returns to zero (0), and then starts to download again.

Cause

This issue occurs because the copy that is made from the main storage to the SD card or USB disk at the end of the download can be a lengthy process. (The process can require up to 10 minutes or more for a full movie.) In this case, the operating system cancels the task.

How to obtain this hotfix or update

To resolve this issue, we released the following hotfixes for Windows 8.1 and Windows Server 2012 R2. We also released an update rollup for Windows RT 8.1. Before you install one of these hotfixes, check the hotfix prerequisites

Update rollup for Windows RT 8.1

Get update rollup 2984006

Hotfixes for Windows 8.1 and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites

To apply this hotfix, you must be running Windows Server 2012 R2 or Windows 8.1 and you must have update 2919355 installed.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 and Windows 8.1 file information notesImportant Windows Server 2012 R2 hotfixes and Windows 8.1 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.9600.16xxx

    Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

    6.3.9600.17xxx

    Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012 R2 and Windows 8.1

File name

File version

File size

Date

Time

Platform

Bi.dll

6.3.9600.16474

24,064

23-Nov-2013

07:13

x64

Bisrv.dll

6.3.9600.17276

267,776

07-Aug-2014

00:30

x64

Csystemeventsbrokerclient.dll

6.3.9600.16384

20,480

22-Aug-2013

10:02

x64

Eventaggregation.dll

6.3.9600.16384

27,136

22-Aug-2013

10:02

x64

Systemeventsbrokerserver.dll

6.3.9600.17276

287,744

07-Aug-2014

00:44

x64

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Bi.dll

6.3.9600.16474

16,896

23-Nov-2013

06:14

x86

Bisrv.dll

6.3.9600.17276

204,800

07-Aug-2014

00:15

x86

Csystemeventsbrokerclient.dll

6.3.9600.16384

16,896

22-Aug-2013

02:52

x86

Eventaggregation.dll

6.3.9600.16384

22,016

22-Aug-2013

02:52

x86

Systemeventsbrokerserver.dll

6.3.9600.17276

204,800

07-Aug-2014

00:24

x86

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Bi.dll

6.3.9600.16474

16,896

23-Nov-2013

05:04

Not applicable

Bisrv.dll

6.3.9600.17276

200,192

06-Aug-2014

23:59

Not applicable

Csystemeventsbrokerclient.dll

6.3.9600.16384

16,896

22-Aug-2013

02:18

Not applicable

Eventaggregation.dll

6.3.9600.16384

22,016

22-Aug-2013

02:18

Not applicable

Systemeventsbrokerserver.dll

6.3.9600.17276

202,240

07-Aug-2014

00:05

Not applicable


Additional file information

Additional file information for Windows Server 2012 R2 and Windows 8.1

Additional files for all supported x64-based versions of Windows Server 2012 R2 and Windows 8.1

File property

Value

File name

Amd64_a60dce93e82eee2bebdcdd571772591d_31bf3856ad364e35_6.3.9600.17276_none_a93ebe17d5e7c687.manifest

File version

Not applicable

File size

1,072

Date (UTC)

08-Aug-2014

Time (UTC)

07:14

File name

Amd64_c2a5891aebffb7e6e6ae98f1e5928b7c_31bf3856ad364e35_6.3.9600.17276_none_6268a72c327dc807.manifest

File version

Not applicable

File size

710

Date (UTC)

08-Aug-2014

Time (UTC)

07:14

File name

Amd64_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_f11ba740d5d53a1a.manifest

File version

Not applicable

File size

1,835

Date (UTC)

08-Aug-2014

Time (UTC)

07:14

File name

Amd64_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_4ec9895dc8502ba3.manifest

File version

Not applicable

File size

8,477

Date (UTC)

07-Aug-2014

Time (UTC)

03:31

File name

Amd64_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_b96c5bb21168fc1e.manifest

File version

Not applicable

File size

16,908

Date (UTC)

08-Aug-2014

Time (UTC)

07:14

Additional file information for Windows RT 8.1

File property

Value

File name

Arm_6030449226f7adca027bda1d0004fa13_31bf3856ad364e35_6.3.9600.17276_none_4a5c5a706846e1e8.manifest

File version

Not applicable

File size

1,066

Date (UTC)

08-Aug-2014

Time (UTC)

07:11

File name

Arm_b0b87cbf97699957c6805e3389fcb9ed_31bf3856ad364e35_6.3.9600.17276_none_910a83296988d1a0.manifest

File version

Not applicable

File size

706

Date (UTC)

08-Aug-2014

Time (UTC)

07:11

File name

Arm_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_94ff7e151d74e7aa.manifest

File version

Not applicable

File size

1,833

Date (UTC)

08-Aug-2014

Time (UTC)

07:11

File name

Arm_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_f2ad60320fefd933.manifest

File version

Not applicable

File size

8,471

Date (UTC)

07-Aug-2014

Time (UTC)

01:31

File name

Arm_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_5d5032865908a9ae.manifest

File version

Not applicable

File size

16,904

Date (UTC)

08-Aug-2014

Time (UTC)

07:11

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_42b06a970d9ee63527785b26c0b5b21c_31bf3856ad364e35_6.3.9600.17276_none_cf2f7734ceedd21d.manifest

File version

Not applicable

File size

706

Date (UTC)

08-Aug-2014

Time (UTC)

07:10

File name

X86_4a0508b5f6e81061a13fe900cca91d93_31bf3856ad364e35_6.3.9600.17276_none_67eba3e78f76b8de.manifest

File version

Not applicable

File size

1,066

Date (UTC)

08-Aug-2014

Time (UTC)

07:10

File name

X86_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_94fd0bbd1d77c8e4.manifest

File version

Not applicable

File size

1,833

Date (UTC)

08-Aug-2014

Time (UTC)

07:10

File name

X86_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_f2aaedda0ff2ba6d.manifest

File version

Not applicable

File size

8,471

Date (UTC)

07-Aug-2014

Time (UTC)

02:37

File name

X86_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_5d4dc02e590b8ae8.manifest

File version

Not applicable

File size

16,904

Date (UTC)

08-Aug-2014

Time (UTC)

07:10




For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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