This article applies to Microsoft Dynamics AX for Retail 2009 R2 for all regions.

Symptoms

You cannot enter a bar code that exceeds 20 characters in bar code fields in Microsoft Dynamics AX for Retail 2009 R2 POS. However, Microsoft Dynamics AX supports 80-character bar codes.

Cause

This problem occurs because bar code fields have a 20-character limit in Microsoft Dynamics AX for Retail 2009 R2 POS.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information and prerequisites

You must have Microsoft Dynamics AX for Retail 2009 R2 POS installed.

Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.

Restart requirement

You may be prompted to restart the computer after you install the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

28-Jan-2012

02:00

x86

Retailpos.msp

Not applicable

924,672

05-Feb-2012

22:51

Not applicable

Axsetupsp.exe

5.0.1506.711

1,632,104

05-Feb-2012

22:52

x86

Cabextractor.dll

Not applicable

19,312

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

02:00

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

02:00

x86

Cabextractor.dll

Not applicable

22,384

28-Jan-2012

02:00

x64

Objects that are affected

This hotfix affects the following retail file:

  • POSProcesses.dll

Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.711.

More Information

Hotfixes are also available for the same issue for Microsoft Dynamics AX Retail 2009 R2 Refresh POS and Microsoft Dynamics AX Retail R1.
For more information about the hotfix for Microsoft Dynamics AX Retail 2009 R2 Refresh POS, click the following article number to view the article in the Microsoft Knowledge Base:

2654793 Expense transactions from one store are posted during the posting of another store's statement, discount offers are calculated incorrectly in return transactions and bar codes cannot exceed 20 characters in Microsoft Dynamics AX for Retail R2 Refresh For more information about the hotfix for Microsoft Dynamics AX for Retail R1 POS, click the following article number to view the article in the Microsoft Knowledge Base:

2654794 You cannot enter a bar code that exceeds 20 characters in bar code fields in Microsoft Dynamics AX for Retail R1 POS

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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