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This article applies to Microsoft Dynamics AX for Retail 2012 for all regions.

Symptoms

Assume that you use the customer search to find a customer for a transaction in Microsoft Dynamics AX for Retail 2012 POS. However, you cannot find the customer. For example, you have a customer who is named as AAK. In Danish_norweigan_CI_AS, it is the same as ÅK. When the form sorts it in English, the letter does not exist.

Cause

This problem occurs because the search result shows in grid is a copy of result and the original result is sorted by database according to the collation of the database.However, the grid always sorts the copy result automatically according to SQL_Latin1_General_CP1_CI_AS sorting rules without affecting original result. If collation sorting rules differs from the SQL_Latin1_General_CP1_CI_AS sorting rules, the copies of result are inconsistent. The selected item is fetched by mistake from the original result by index of the copy result.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Service branch

Aximpactanalysis.exe

Not applicable

60,280

22-May-2012

20:19

x86

Not applicable

Axupdate.exe

Not applicable

60,264

22-May-2012

20:19

x86

Not applicable

Clientoba32.msp

Not applicable

27,639,808

28-Dec-2012

03:52

Not applicable

Not applicable

Clientoba64.msp

Not applicable

27,860,992

28-Dec-2012

03:52

Not applicable

Not applicable

Components32.msp

Not applicable

24,518,656

28-Dec-2012

03:52

Not applicable

Not applicable

Components64.msp

Not applicable

42,086,400

28-Dec-2012

03:52

Not applicable

Not applicable

Helpserver64.msp

Not applicable

897,024

28-Dec-2012

03:52

Not applicable

Not applicable

Objectserver32.msp

Not applicable

13,893,632

28-Dec-2012

03:52

Not applicable

Not applicable

Objectserver64.msp

Not applicable

15,855,616

28-Dec-2012

03:51

Not applicable

Not applicable

Retaildatabaseutility.msp

Not applicable

421,888

28-Dec-2012

03:52

Not applicable

Not applicable

Retailheadquarters32.msp

Not applicable

802,816

28-Dec-2012

03:52

Not applicable

Not applicable

Retailheadquarters64.msp

Not applicable

802,816

28-Dec-2012

03:52

Not applicable

Not applicable

Retailpos.msp

Not applicable

3,506,176

28-Dec-2012

03:52

Not applicable

Not applicable

Retailposplugins.msp

Not applicable

393,216

28-Dec-2012

03:52

Not applicable

RETAILPOSP

Retailstoreconnect32.msp

Not applicable

446,464

28-Dec-2012

03:52

Not applicable

Not applicable

Retailstoreconnect64.msp

Not applicable

446,464

28-Dec-2012

03:52

Not applicable

Not applicable

Retailtransactionservice.msp

Not applicable

122,880

28-Dec-2012

03:52

Not applicable

Not applicable

Setupsupport32.msp

Not applicable

12,009,472

28-Dec-2012

03:51

Not applicable

Not applicable

Setupsupport64.msp

Not applicable

19,308,544

28-Dec-2012

03:51

Not applicable

Not applicable

Traceparser.msp

Not applicable

434,176

28-Dec-2012

03:52

Not applicable

Not applicable

Axsetupsp.exe

6.0.1108.3080

1,390,784

28-Nov-2012

15:54

x86

Not applicable

Axutillib.dll

6.0.1108.806

821,480

06-Aug-2012

14:14

x86

Not applicable

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

20:19

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-2012

20:19

x86

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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