Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.

Symptoms

Consider the following scenario:

  • You download a file in Windows Internet Explorer 9 or Internet Explorer 10.

  • The name of the file contains extended characters.

  • You click Open on the Notification bar to open the file.

In this scenario, you experience one of the following issues:

  1. The file does not open.

  2. The application that is associated with the file starts. However, you receive an error message that states that the file could not be found.


Resolution

Security update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:

http://update.microsoft.com
Notes

  • This update was first included in the following security update:

    2817183 MS13-028: Cumulative Security Update for Internet Explorer: April 9, 2013

  • For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:

    http://www.microsoft.com/technet/security/current.aspx

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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