You cannot open the generated .tif file after you print a Word document or an Excel workbook to a fax device in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario.

  • You have a document that has two or more pages. One of the pages has a different orientation layout than the other pages. For example:

    • You have a Microsoft Word document that contains two pages. The first page uses Portrait orientation. The second page uses Landscape orientation.

    • You have a Microsoft Office Excel workbook that contains two sheets. The first sheet uses Portrait orientation. The second sheet uses Landscape orientation.

  • You print the document to a fax device in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2 .

  • In the New Fax dialog box, you open the attachment which is a .tif file.

In this scenario, you receive the following error message:

Photo Gallery can't open this picture or video. This file format is not supported, or you don't have the latest updates to Photo Gallery.

Cause

This problem occurs because the Windows fax driver corrupts the generated .tif file when the Windows fax driver prints a document. Specifically, when the document has more than two pages and one of the pages has a different orientation layout.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    0.
    20xxx

    Windows Vista

    RTM

    LDR

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.0.6001.22762

227,328

13-Sep-2010

16:01

x86

Fxsdrv.dll

0.3.6001.22762

385,536

13-Sep-2010

16:01

x86

Fxsres.dll

6.0.6001.22762

6,547,968

13-Sep-2010

15:46

x86

Fxstiff.dll

6.0.6001.22762

429,056

13-Sep-2010

16:01

x86

Fxsui.dll

6.0.6001.22762

135,680

13-Sep-2010

16:01

x86

Fxswzrd.dll

6.0.6001.22762

133,120

13-Sep-2010

16:01

x86

Fxsapi.dll

6.0.6002.22486

227,328

13-Sep-2010

17:38

x86

Fxsdrv.dll

0.3.6002.22486

385,536

13-Sep-2010

17:38

x86

Fxsres.dll

6.0.6002.22486

6,547,968

13-Sep-2010

17:25

x86

Fxstiff.dll

6.0.6002.22486

429,056

13-Sep-2010

17:38

x86

Fxsui.dll

6.0.6002.22486

135,680

13-Sep-2010

17:38

x86

Fxswzrd.dll

6.0.6002.22486

133,120

13-Sep-2010

17:38

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.0.6001.22762

622,080

13-Sep-2010

14:55

x64

Fxsdrv.dll

0.3.6001.22762

381,440

13-Sep-2010

14:55

x64

Fxsres.dll

6.0.6001.22762

6,547,968

13-Sep-2010

14:40

x64

Fxstiff.dll

6.0.6001.22762

433,152

13-Sep-2010

14:55

x64

Fxsui.dll

6.0.6001.22762

159,744

13-Sep-2010

14:55

x64

Fxswzrd.dll

6.0.6001.22762

156,672

13-Sep-2010

14:55

x64

Fxsapi.dll

6.0.6002.22486

622,080

13-Sep-2010

17:12

x64

Fxsdrv.dll

0.3.6002.22486

381,440

13-Sep-2010

17:12

x64

Fxsres.dll

6.0.6002.22486

6,547,968

13-Sep-2010

17:00

x64

Fxstiff.dll

6.0.6002.22486

433,152

13-Sep-2010

17:12

x64

Fxsui.dll

6.0.6002.22486

159,744

13-Sep-2010

17:12

x64

Fxswzrd.dll

6.0.6002.22486

156,672

13-Sep-2010

17:12

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.0.6001.22762

1,035,776

13-Sep-2010

15:54

IA-64

Fxsdrv.dll

0.3.6001.22762

430,592

13-Sep-2010

15:54

IA-64

Fxsres.dll

6.0.6001.22762

6,547,968

13-Sep-2010

15:40

IA-64

Fxstiff.dll

6.0.6001.22762

550,912

13-Sep-2010

15:54

IA-64

Fxsui.dll

6.0.6001.22762

391,680

13-Sep-2010

15:54

IA-64

Fxswzrd.dll

6.0.6001.22762

389,120

13-Sep-2010

15:54

IA-64

Fxsapi.dll

6.0.6002.22486

1,035,776

13-Sep-2010

17:12

IA-64

Fxsdrv.dll

0.3.6002.22486

430,592

13-Sep-2010

17:12

IA-64

Fxsres.dll

6.0.6002.22486

6,547,968

13-Sep-2010

16:59

IA-64

Fxstiff.dll

6.0.6002.22486

550,912

13-Sep-2010

17:12

IA-64

Fxsui.dll

6.0.6002.22486

391,680

13-Sep-2010

17:12

IA-64

Fxswzrd.dll

6.0.6002.22486

389,120

13-Sep-2010

17:12

IA-64

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Fxsdrv.dll

0.3.7600.20861

384,512

18-Dec-2010

05:27

x86

Fxsapi.dll

6.1.7601.17514

227,328

20-Nov-2010

12:19

x86

Fxsdrv.dll

0.3.7601.21624

385,024

18-Dec-2010

07:57

x86

Fxsres.dll

6.1.7601.17514

6,566,400

20-Nov-2010

12:02

x86

Fxstiff.dll

6.1.7601.17514

430,080

20-Nov-2010

12:19

x86

Fxsui.dll

6.1.7601.17514

135,680

20-Nov-2010

12:19

x86

Fxswzrd.dll

6.1.7601.17514

133,120

20-Nov-2010

12:19

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Fxsdrv.dll

0.3.7600.20861

380,416

18-Dec-2010

06:06

x64

Fxsapi.dll

6.1.7601.17514

623,104

20-Nov-2010

13:26

x64

Fxsdrv.dll

0.3.7601.21624

380,928

18-Dec-2010

08:51

x64

Fxsres.dll

6.1.7601.17514

6,566,400

20-Nov-2010

13:08

x64

Fxstiff.dll

6.1.7601.17514

434,688

20-Nov-2010

13:26

x64

Fxsui.dll

6.1.7601.17514

160,256

20-Nov-2010

13:26

x64

Fxswzrd.dll

6.1.7601.17514

156,672

20-Nov-2010

13:26

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Fxsdrv.dll

0.3.7600.20861

428,544

18-Dec-2010

05:15

IA-64

Fxsapi.dll

6.1.7601.17514

1,037,312

20-Nov-2010

10:26

IA-64

Fxsdrv.dll

0.3.7601.21624

429,056

18-Dec-2010

09:35

IA-64

Fxsres.dll

6.1.7601.17514

6,566,400

20-Nov-2010

10:12

IA-64

Fxstiff.dll

6.1.7601.17514

550,912

20-Nov-2010

10:26

IA-64

Fxsui.dll

6.1.7601.17514

392,192

20-Nov-2010

10:26

IA-64

Fxswzrd.dll

6.1.7601.17514

388,608

20-Nov-2010

10:26

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

X86_prnms002.inf_31bf3856ad364e35_6.0.6001.22762_none_52912fa4d40e323b.manifest

File version

Not Applicable

File size

5,351

Date (UTC)

14-Sep-2010

Time (UTC)

15:31

Platform

Not Applicable

File name

X86_prnms002.inf_31bf3856ad364e35_6.0.6002.22486_none_546602dcd141249d.manifest

File version

Not Applicable

File size

5,351

Date (UTC)

14-Sep-2010

Time (UTC)

15:31

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.0.6001.22762_none_aeafcb288c6ba371.manifest

File version

Not Applicable

File size

5,365

Date (UTC)

14-Sep-2010

Time (UTC)

15:31

Platform

Not Applicable

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.0.6002.22486_none_b0849e60899e95d3.manifest

File version

Not Applicable

File size

5,365

Date (UTC)

14-Sep-2010

Time (UTC)

15:31

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_prnms002.inf_31bf3856ad364e35_6.0.6001.22762_none_5292d39ad40c3b37.manifest

File version

Not Applicable

File size

5,352

Date (UTC)

14-Sep-2010

Time (UTC)

15:31

Platform

Not Applicable

File name

Ia64_prnms002.inf_31bf3856ad364e35_6.0.6002.22486_none_5467a6d2d13f2d99.manifest

File version

Not Applicable

File size

5,352

Date (UTC)

14-Sep-2010

Time (UTC)

15:31

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

2,292

Date (UTC)

21-Dec-2010

Time (UTC)

02:39

Platform

Not Applicable

File name

X86_prnms002.inf_31bf3856ad364e35_6.1.7600.20861_none_52b7ffa0352655cc.manifest

File version

Not Applicable

File size

5,229

Date (UTC)

21-Dec-2010

Time (UTC)

02:42

Platform

Not Applicable

File name

X86_prnms002.inf_31bf3856ad364e35_6.1.7601.21624_none_54cc9d3432299df9.manifest

File version

Not Applicable

File size

5,229

Date (UTC)

21-Dec-2010

Time (UTC)

02:42

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.1.7600.20861_none_aed69b23ed83c702.manifest

File version

Not Applicable

File size

5,245

Date (UTC)

21-Dec-2010

Time (UTC)

02:45

Platform

Not Applicable

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.1.7601.21624_none_b0eb38b7ea870f2f.manifest

File version

Not Applicable

File size

5,245

Date (UTC)

21-Dec-2010

Time (UTC)

02:45

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,308

Date (UTC)

21-Dec-2010

Time (UTC)

02:39

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_prnms002.inf_31bf3856ad364e35_6.1.7600.20861_none_52b9a39635245ec8.manifest

File version

Not Applicable

File size

5,231

Date (UTC)

21-Dec-2010

Time (UTC)

02:39

Platform

Not Applicable

File name

Ia64_prnms002.inf_31bf3856ad364e35_6.1.7601.21624_none_54ce412a3227a6f5.manifest

File version

Not Applicable

File size

5,231

Date (UTC)

21-Dec-2010

Time (UTC)

02:39

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,935

Date (UTC)

21-Dec-2010

Time (UTC)

02:39

Platform

Not Applicable

References

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×