You cannot print to multiple trays in a terminal server session in Windows Server 2008

Symptoms

Consider the following scenario:

  • You install the Terminal Services server role on a computer that is running Windows Server 2008.

  • On a client computer, you install a printer that supports the multiple trays configuration.

  • You create a terminal server session to the computer from the client computer.

  • In the terminal server session, you redirect the printer by using the Terminal Services Easy Print feature.

  • In the terminal server session, you try to print a multiple-page document, and you configure the use of multiple trays.

In this scenario, all printed pages are sent to the print tray that is configured for the first page. Therefore, you cannot print a document to multiple trays.

Cause

This issue occurs because the Terminal Services Easy Print printer driver does not include the tray selection settings when print tickets are created.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    0.
    20xxx

    Windows Vista

    RTM

    LDR

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Prntvpt.dll

6.0.6001.22726

119,808

08-Jul-2010

14:52

x86

Prntvpt.dll

6.0.6002.22443

119,808

09-Jul-2010

16:05

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Prntvpt.dll

6.0.6001.22726

153,600

08-Jul-2010

15:12

x64

Prntvpt.dll

6.0.6002.22443

155,648

09-Jul-2010

16:15

x64

Prntvpt.dll

6.0.6001.22726

119,808

08-Jul-2010

14:52

x86

Prntvpt.dll

6.0.6002.22443

119,808

09-Jul-2010

16:05

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Prntvpt.dll

6.0.6001.22726

331,264

08-Jul-2010

14:51

IA-64

Prntvpt.dll

6.0.6002.22443

344,576

09-Jul-2010

15:42

IA-64

Prntvpt.dll

6.0.6001.22726

119,808

08-Jul-2010

14:52

x86

Prntvpt.dll

6.0.6002.22443

119,808

09-Jul-2010

16:05

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about print tickets, visit the following Microsoft website:

General information about print ticketsFor more information, click the following article number to view the article in the Microsoft Knowledge Base:

981871 You cannot print to multiple trays in a Remote Desktop session in Windows Server 2008 R2

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Package_1_for_kb2059743~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,966

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_2_for_kb2059743~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,804

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_3_for_kb2059743~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,791

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_4_for_kb2059743~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,966

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_5_for_kb2059743~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,804

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_6_for_kb2059743~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,792

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,373

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_client_2~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,370

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_client~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,721

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,414

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_sc_1~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_sc~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,709

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server_1~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,371

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server~31bf3856ad364e35~x86~~6.0.2.0.mum

File version

Not Applicable

File size

1,721

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

X86_8fde551e4d5a4451333f44951caa442c_31bf3856ad364e35_6.0.6001.22726_none_ac34a9e4bea27dc0.manifest

File version

Not Applicable

File size

714

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

X86_ac635ba24638ed6340d59d1d04307124_31bf3856ad364e35_6.0.6002.22443_none_ba45b3f4f1f03594.manifest

File version

Not Applicable

File size

714

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

X86_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6001.22726_none_13d4b2c2b85754c1.manifest

File version

Not Applicable

File size

9,772

Date (UTC)

08-Jul-2010

Time (UTC)

15:11

Platform

Not Applicable

File name

X86_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6002.22443_none_15a283f4b59095c2.manifest

File version

Not Applicable

File size

9,772

Date (UTC)

09-Jul-2010

Time (UTC)

17:45

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_5309605a344fdd8cd4739e89a44b3121_31bf3856ad364e35_6.0.6002.22443_none_487e8425fb7244de.manifest

File version

Not Applicable

File size

1,076

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Amd64_68826bd5290139eca7ffa732fe71b4a3_31bf3856ad364e35_6.0.6001.22726_none_fad98d32ba268f70.manifest

File version

Not Applicable

File size

1,076

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Amd64_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6001.22726_none_6ff34e4670b4c5f7.manifest

File version

Not Applicable

File size

12,500

Date (UTC)

08-Jul-2010

Time (UTC)

15:31

Platform

Not Applicable

File name

Amd64_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6002.22443_none_71c11f786dee06f8.manifest

File version

Not Applicable

File size

12,500

Date (UTC)

09-Jul-2010

Time (UTC)

18:08

Platform

Not Applicable

File name

Package_1_for_kb2059743~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

2,210

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_2_for_kb2059743~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

2,046

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_3_for_kb2059743~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

2,033

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_4_for_kb2059743~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

2,210

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_5_for_kb2059743~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

2,046

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_6_for_kb2059743~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

2,034

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,381

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_client_2~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,378

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_client~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,731

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_sc_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,719

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,379

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server~31bf3856ad364e35~amd64~~6.0.2.0.mum

File version

Not Applicable

File size

1,731

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

X86_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6001.22726_none_13d4b2c2b85754c1.manifest

File version

Not Applicable

File size

9,772

Date (UTC)

08-Jul-2010

Time (UTC)

15:11

Platform

Not Applicable

File name

X86_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6002.22443_none_15a283f4b59095c2.manifest

File version

Not Applicable

File size

9,772

Date (UTC)

09-Jul-2010

Time (UTC)

17:45

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_2adbd5acf3e926a978d221e1ed35ddf8_31bf3856ad364e35_6.0.6002.22443_none_9324876f7305c41e.manifest

File version

Not Applicable

File size

1,074

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Ia64_38b6124bd65f65e96567061919ee8408_31bf3856ad364e35_6.0.6001.22726_none_a853fc32de71dbff.manifest

File version

Not Applicable

File size

1,074

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Ia64_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6001.22726_none_13d656b8b8555dbd.manifest

File version

Not Applicable

File size

12,489

Date (UTC)

08-Jul-2010

Time (UTC)

15:07

Platform

Not Applicable

File name

Ia64_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6002.22443_none_15a427eab58e9ebe.manifest

File version

Not Applicable

File size

12,489

Date (UTC)

09-Jul-2010

Time (UTC)

15:59

Platform

Not Applicable

File name

Package_1_for_kb2059743~31bf3856ad364e35~ia64~~6.0.2.0.mum

File version

Not Applicable

File size

2,041

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_2_for_kb2059743~31bf3856ad364e35~ia64~~6.0.2.0.mum

File version

Not Applicable

File size

2,041

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum

File version

Not Applicable

File size

1,435

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server_1~31bf3856ad364e35~ia64~~6.0.2.0.mum

File version

Not Applicable

File size

1,374

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

Package_for_kb2059743_server~31bf3856ad364e35~ia64~~6.0.2.0.mum

File version

Not Applicable

File size

1,724

Date (UTC)

12-Jul-2010

Time (UTC)

10:20

Platform

Not Applicable

File name

X86_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6001.22726_none_13d4b2c2b85754c1.manifest

File version

Not Applicable

File size

9,772

Date (UTC)

08-Jul-2010

Time (UTC)

15:11

Platform

Not Applicable

File name

X86_microsoft-windows-p..g-printticket-win32_31bf3856ad364e35_6.0.6002.22443_none_15a283f4b59095c2.manifest

File version

Not Applicable

File size

9,772

Date (UTC)

09-Jul-2010

Time (UTC)

17:45

Platform

Not Applicable

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