You cannot receive a fax after you install the Fax service on Windows Server 2012 R2

Symptoms

Consider the following scenario:

  • You upgrade to Windows Server 2012 R2 from an earlier version of Windows Server.

  • You install the Fax service on Windows Server 2012 R2.


In this scenario, you cannot receive a fax. Additionally, the Fax service may crash and you receive an Access Violation error message.

Update information

The fix for this problem is included in update 3000850.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×