You cannot restore Windows Vista or Windows Server 2008 in a Windows PE 3.0 environment

Symptoms

Consider the following scenario:

  • You create a backup copy of the Windows Server 2008 operating system or of the Windows Vista operating system.

  • You start Microsoft Windows Preinstall Environment (Windows PE) 3.0 on a computer.

  • You run a third-party Automated System Recovery (ASR) application to restore Windows Server 2008 or Windows Vista on the computer.

In this scenario, the restore operation fails.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows PE 3.0 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows PE 3.0" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows PE 3.0

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

10-Jun-2009

21:47

Not applicable

Eventcls.dll

6.1.7600.16385

16,896

14-Jul-2009

01:15

x86

Vssapi.dll

6.1.7600.20741

1,128,448

23-Jun-2010

07:54

x86

Vsstrace.dll

6.1.7600.20741

56,320

23-Jun-2010

07:54

x86

For all supported x64-based versions of Windows PE 3.0

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

10-Jun-2009

21:08

Not applicable

Eventcls.dll

6.1.7600.16385

16,384

14-Jul-2009

01:40

x64

Vssapi.dll

6.1.7600.20741

1,753,600

23-Jun-2010

08:19

x64

Vsstrace.dll

6.1.7600.20741

76,800

23-Jun-2010

08:19

x64

For all supported IA-64-based versions of Windows PE 3.0

File name

File version

File size

Date

Time

Platform

75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml

Not applicable

2,776

10-Jun-2009

21:14

Not applicable

Eventcls.dll

6.1.7600.16385

31,232

14-Jul-2009

01:46

IA-64

Vssapi.dll

6.1.7600.20741

2,514,432

23-Jun-2010

09:53

IA-64

Vsstrace.dll

6.1.7600.20741

123,904

23-Jun-2010

09:53

IA-64

Workaround

To work around this issue, perform the restore operation in Windows PE 2.1 environment.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how to use Volume Shadow Copy Service (VSS) ASR application to perform system recovery, visit the following Microsoft website:

How to use the VSS ASR application for system recoveryFor more information about Windows PE, visit the following website:

General information about Windows PEFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows PE 3.0

Additional files for all supported x86-based versions of Windows PE 3.0

File name

Update.mum

File version

Not applicable

File size

1,880

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

X86_25fc7fbb43bc71b987734df5ac65d480_31bf3856ad364e35_6.1.7600.20741_none_fb7620039ca7e5b6.manifest

File version

Not applicable

File size

694

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

X86_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_d56e1578fc1602de.manifest

File version

Not applicable

File size

12,389

Date (UTC)

23-Jun-2010

Time (UTC)

11:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows PE 3.0

File name

Amd64_78ebec17cb9f6fb08348f638d21e6e42_31bf3856ad364e35_6.1.7600.20741_none_4fd03bee333a533a.manifest

File version

Not applicable

File size

1,038

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

Amd64_cd524ea83ae113ca33f22adc302c32bc_31bf3856ad364e35_6.1.7600.20741_none_b362264800266ca5.manifest

File version

Not applicable

File size

698

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

Amd64_db27a3b9a2106db2c72a563fb2f385c5_31bf3856ad364e35_6.1.7600.20741_none_6af0bca2ffd19880.manifest

File version

Not applicable

File size

698

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_318cb0fcb4737414.manifest

File version

Not applicable

File size

12,393

Date (UTC)

23-Jun-2010

Time (UTC)

11:27

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

2,114

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable

File name

Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_3be15b4ee8d4360f.manifest

File version

Not applicable

File size

11,453

Date (UTC)

23-Jun-2010

Time (UTC)

11:27

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows PE 3.0

File name

Ia64_b068f97b4192c2b60545d6febfc0442e_31bf3856ad364e35_6.1.7600.20741_none_99af44c375b833ef.manifest

File version

Not applicable

File size

696

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

Ia64_db27a3b9a2106db2c72a563fb2f385c5_31bf3856ad364e35_6.1.7600.20741_none_0ed3c51547723046.manifest

File version

Not applicable

File size

697

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_d56fb96efc140bda.manifest

File version

Not applicable

File size

12,391

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

1,690

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable


File name

Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_3be15b4ee8d4360f.manifest

File version

Not applicable

File size

11,453

Date (UTC)

23-Jun-2010

Time (UTC)

11:21

Platform

Not applicable

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