Symptoms

Consider the following scenario:

  • You integrate Microsoft Lync 2013 with a third-party collaboration application by adding information about the application into the registry.

  • You define a path that contains the %contact-id% parameter to start the collaboration application.

  • You open a conversation window in Lync 2013.

  • You click the More Options button to open the collaboration application.

In this scenario, you cannot start the collaboration application.

Cause

This issue occurs because Lync 2013 does not deliver the information of the conversation participants to theĀ %contact-id% parameter.

Resolution

To resolve this issue, install the following update:

2825630 Description of the Lync 2013 update: September 20, 2013

More Information

For more information about how to integrate Lync 2013 with a third-party collaboration application, go to the following Microsoft website:

How to integrate Lync 2013 with a third-party collaboration application

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